Jobs in the United States

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Added 1 min ago
Preschool Teacher
Family Development Services
Indianapolis, IN
…satisfactory manner. The job specifications listed below are representative of the education and experience as well as the knowledge, skill and/or ability (KSAs) required. Reasonable…
Added 1 min ago
Preschool Teacher
Family Development Services
Indianapolis, IN
…satisfactory manner. The job specifications listed below are representative of the education and experience as well as the knowledge, skill and/or ability (KSAs) required. Reasonable…
Added 1 min ago
Preschool Teacher
Family Development Services
Noblesville, IN
…satisfactory manner. The job specifications listed below are representative of the education and experience as well as the knowledge, skill and/or ability (KSAs) required. Reasonable…
Added 1 min ago
Preschool Teacher
Family Development Services
Noblesville, IN
…satisfactory manner. The job specifications listed below are representative of the education and experience as well as the knowledge, skill and/or ability (KSAs) required. Reasonable…
Added 2 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
DuBois, PA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 2 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Baden, PA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 2 mins ago
VR
Assistant Manager: Activities/Recreation - Hourly
Vail Resorts
Champion, PA
- $25 to $28.6 USD / hour
Responsible for providing high-end customer service and store support. Assistant manager directly oversees all aspects of operations and day-to-day routine work of indoor activities and…
Added 2 mins ago
Director, Mountain Operations
Vail Resorts
Champion, PA
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 2 mins ago
Manager, Americas Payroll
Westinghouse Electric Company
Cranberry Twp, PA
Added 2 mins ago
Manager, HR Continuous Improvement
Westinghouse Electric Company
Cranberry Twp, PA
Added 2 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Waynesboro, PA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 3 mins ago
GIS FIELD ENGINEER / SUPERVISOR
GE Vernova
Charleroi, PA
Serve as the primary GE VERNOVA representative and customer interface on site
Added 3 mins ago
Patient Access Representative - Primary Care
Geisinger
Lock Haven, PA
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Added 3 mins ago
FU
Instructional Assistant-SPED
Fillmore Unified School District
Fillmore, CA
- $18.25 to $22.19 USD / hour
…individual and/or small groups of students in a special education program. Monitors and reports progress regarding behavior, health, social and cognitive performance. Perform a variety of…
Added 3 mins ago
Inventory planner ii - pa
Westinghouse Electric Company
Cranberry Twp, PA
Added 3 mins ago
Marketing and Admissions Director
Genesis Healthcare
Bridgeville, PA
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
Added 3 mins ago
GF
Customer Service Representative
General Floor Industries
Warminster, PA
- $20 to $24 USD / hour
…that values teamwork, excellence, and outstanding customer…
Added 3 mins ago
GH
Physical Therapy Assistant (PTA) - Mobile Outpatient
Genesis Healthcare
Pittston, PA
- $35 to $44 USD / hour
With over four decades of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities, outpatient clinics, and home-based care. We're proud to…
Added 3 mins ago
Sales Counselor
Westmont of Cypress
Cypress, CA
…visitors, ensuring that their needs are met. Acts as a professional representative of the organization and demonstrates exceptional customer service…
Added 3 mins ago
A
Associate Digital Sales Representative IV
ADP
Coraopolis, PA
- $15.53 to $29.04 USD / hour
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there…
Added 3 mins ago
NOVA Program Manager
Hartford Steam Boiler Inspection and Insurance Company
Wayne, PA
The AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value…
Added 3 mins ago
GF
Customer Service Representative
General Floor Industries
Bensalem, PA
- $20 to $24 USD / hour
…that values teamwork, excellence, and outstanding customer…
Added 3 mins ago
Juvenile Probation Officer
County of Montgomery
Norristown, PA
…competencies in Evidence Based and Best Practices: Youth Level of Service (YLS), Standardized Program Evaluation Protocol (SPEP), Motivational Interviewing (MI), Child Trauma Screen (CTS),…
Added 3 mins ago
Case Manager- Family Development (PAT) BILINGUAL
Outreach - Center for Community Resources
Wilkes Barre, PA
…Outreach staff with primary responsibility in Parents as Teachers Program (PAT), community-based education, and related support services. Provide home visitation/education to up to eighteen…
Added 3 mins ago
Associate Financial Planner - Private Banking PIT - Canonsburg, PA
WesBanco Bank
Canonsburg, PA

DSI

Retail Support Specialist

Thornton, CO, United States

$23 USD / hour

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Job details

Pay: $23 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $23 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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