Jobs in the United States

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UH
Registered MRI Technologist, Work on Weekends, Part Time
UC Health
Cincinnati, OH
- Part-time
Development opportunities to grow your personal, professional and leadership skills through dynamic resources and learning offerings.
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Med Tech - Medication Technician
American House Senior Living Communities
Sarasota, FL
Observe residents and report changes in physical, mental, or emotional condition to nursing leadership.
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Med Tech - Medication Technician
American House Senior Living Communities
Sarasota, FL
Observe residents and report changes in physical, mental, or emotional condition to nursing leadership.
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Field Product Quality Engineer - Altius
Anduril Industries
Atlanta, GA
…shoulder-to-shoulder with flight crews, systems engineers, and program leadership to close the loop between what happens in the air and what gets fixed on the…
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ATP Support
Rehab Medical
Miramar, FL
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Practice Manager
AEG Vision
Austin, TX
Invests in leadership development and internal growth.
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Patient Care Coordinator
AEG Vision
Oakdale, MN
Invests in leadership development and internal growth.
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Optician
AEG Vision
Mars, PA
Invests in leadership development and internal growth.
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Patient Care Coordinator
AEG Vision
Mars, PA
Invests in leadership development and internal growth.
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Specialist, Automation Engineering - 2nd Shift (Onsite)
Merck Sharp & Dohme LLC
NJ
…of clinical and developmental sterile products for critical program needs, such as new products in process development, products undergoing scale-up, launch and transfer to the supply…
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Senior Director, Program Lead - Infectious Diseases
Merck Sharp & Dohme LLC
NJ · PA
This position provides expert strategic and operational leadership in the planning and execution of highly complex program(s) (e.g., spanning multiple disease areas/indications, involving…
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Team Lead - Albemarle, NC
Tidal Wave Management LLC
Albemarle, NC
…industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management…
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Principal Planner
Apex Companies
Fort Myers, FL · Naples, FL
We are seeking an experienced Principal Planner to lead and grow our Planning practice. This senior leadership position is responsible for the overall success of the group, including team…
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PG
Manager, Commerce
Publicis Groupe Holdings B.V
Chicago, IL
- $75,050 to $107,835 USD / year
Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps
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PG
Supervisor, Digital Investment
Publicis Groupe Holdings B.V
Chicago, IL
- $75,050 to $107,835 USD / year
Build and maintain strong relationships across multiple internal teams and leadership
Added 1 min ago
US
Special Assistant to the CEO (64219)
UNIVERSITY SETTLEMENT SOCIETY OF NEW YORK
New York, NY
- $60,000 to $65,000 USD / year
…our programs, which include early childhood education, youth development, healthy aging, mental health and wellness, English classes for adult immigrants, community centers, and the…
Added 1 min ago
Senior Consultant, Management Consulting
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL
Actively participate in the entrepreneurial construction of the strategy consulting team: support recruiting process, define ways of working, contribute thought leadership
Added 1 min ago
PG
Manager, Paid Social
Publicis Groupe Holdings B.V
Plano, TX
- $97,375 to $133,300 USD / year
Be the day-to-day steward of social media campaign development, activation and innovation. Work closely with
Added 1 min ago
PG
Director, Program Management
Publicis Groupe Holdings B.V
Plano, TX
- $135,375 to $185,200 USD / year
Own end-to-end program management across the Partnerships portfolio, spanning planned priorities, proactive partnership development and fast-turn opportunities.
Added 1 min ago
SVP Culture & Impact
ORNL Federal Credit Union
Oak Ridge, TN
…and member experience, including communications, recognition, leadership development, onboarding, and organizational…
Added 1 min ago
AS
Case Worker - Talent Pool (Central Maryland)
Advocate Support Services Inc
Annapolis, MD
- $22 to $24 USD / hour
Work collaboratively with Rehabilitation Specialists and program leadership
Added 1 min ago
Vector Development & Genetic Engineering Construct Design Lead, Cell Therapy
Weill Cornell Medical College
New York, NY
…spanning functional genomics, cell engineering, and therapeutic development of T cell therapies. The ideal candidate will combine deep technical engineering expertise with strategic…
Added 1 min ago
Sales and Marketing Specialist - Business Development
Sinclair Broadcast Group
Chattanooga, TN
…A1 media sales professionals, committed to achieving market leadership. Together, we amplify our impact, deliver exceptional outcomes, and help our clients succeed in ways that truly…
Added 1 min ago
Volleyball Program Director
CANNON SCHOOL INC
Concord, NC
Development of a long-term program vision, plan, and teaching curriculum
Added 2 mins ago
SR
Portfolio Integration Specialist
Scientific Research Corporation
Alexandria, VA
- $198,450 USD / year
…improves the usability of portfolio inputs for front-office and leadership review, and helps maintain visibility into portfolio timelines, dependencies, and required…

DSI

Retail Support Specialist

Albany, NY, United States

$23 USD / hour

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Job details

Pay: $23 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $23 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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