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Added just now
Senior IT Business Analyst, GLP & GMP
Wave Life Sciences USA, Inc.
Lexington, MA
…manufacturing-related systems (e.g., instruments, skids, QC/PD software and computers) and coordination of reliable data storage, backup, archiving, and integration activities within the…
Added just now
Senior Business Analyst, Discovery IT
Wave Life Sciences USA, Inc.
Cambridge, MA
IT Business Partner for Biology, Data Sciences, Lab Systems, Medicinal Chemistry, Translational, Research Pharmacology, Process Development Preclinical and Process Engineering.
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Microsoft 365 Copilot AI Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Lexington, MA
Enrolled in a Computer Science, Information Systems, Data/Software Engineering, or related bachelor’s or master’s degree program at an accredited college/university (GPA 3.0+ preferred).
Added just now
Intellectual Property/Data Science Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Cambridge, MA
Wave is looking for a creative and highly motivated software development co-op to help develop custom Intellectual Property (IP) applications as members of an agile development team. Create…
Added just now
Discovery IT Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Cambridge, MA
Wave Life Sciences is looking for an Informatics Systems Co-op to join the team in 2027. The co-op will join the program team that builds and supports the Wave SONAR platform. They will…
Added 1 min ago
Sr. Sustaining Mechanical Engineer
MURRYSVLLE-RIUS
Murrysville, PA
…Respiratory Care R&D team, you will utilize combination of mechanical engineering, research, and commercialization…
Added 5 mins ago
Ground Systems Engineer I, Electrical
Rocket Lab USA
Stennis Space Center, MS
…leveraging Rocket Lab's proven execution history with the Electron program. GROUND SYSTEMS ENGINEER I, ELECTRICAL Based out of Rocket Lab's Test Facility at Stennis Space Center in…
Added 5 mins ago
Field Coordinator
Entergy
Clinton, MS
Work with Engineering, Vegetation, TCC/DOC and other departments in seeing that all facilities are constructed and maintained according to company specifications, standards and policies.
Added 5 mins ago
Utility Engineering Analyst 1/2/3 Flex (PCN 086095)
State of Alaska
Anchorage, AK
…working environment, opportunities for professional growth and development, and the potential for advancement. As a member of the Advisory Section, the UEA 1/2/3 is part of a cohesive team…
Added 5 mins ago
Enterprise Account Executive - Florida
PagerDuty
Jackson, MS
…rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 5 mins ago
AT
Architect - Infrastructure Systems
Akamai Technologies, Inc.
Jackson, MS
- $146,400 to $263,600 USD / year
Possess familiarity with standard software development practices, including version control, automated testing, code review, and system debugging
Added 18 mins ago
Transmission Line Project Engineer (Pacific) - Remote
WSP USA
Las Vegas, NV · Reno, NV
…line projects. Tasks may include research, design, concept development, planning, client interactions, business and proposal development, construction support, and staff mentorship.…
Added 25 mins ago
Senior Release Engineer
BAE Systems
Hudson, NH
…exactly what you'll find at BAE Systems. As you support the development of the latest technology and defend national security, you will continually hone your skills on a team making a big…
Added 25 mins ago
Systems Engineering Test Solutions Lead (Onsite)
BAE Systems
Nashua, NH
…product testing throughout the product lifecycle, to include Development Design Verification Testing, Production In-Process Testing/Acceptance Test Testing/Environmental Stress Screening,…
Added 27 mins ago
Purchasing Manager I
Nucor Steel Auburn, Inc.
Portland, TN
…meaningful work and focus heavily on both personal and professional development. Whether your background is in engineering and design, information technology and software development,…
Added 27 mins ago
Advisor, Program Management
CEVA Logistics
Collierville, TN
The Program Management Advisor provides technical expertise and strategic support for the planning, development, organization, coordination, and execution of programs and projects across…
Added 28 mins ago
TPM, Fwd Deployed Engineer, Business Innovation and AI
Amazon
Nashville, TN
The Forward Deployed Engineering (FDE) team within Business Innovation & AI (BIA) is looking for a Technical Program Manager who builds. FDE embeds directly with teams across Amazon Global…
Added 28 mins ago
BNA ATC Training Instructional Supervisor
SAIC
Nashville, TN
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence…
Added 30 mins ago
Senior Benefits Specialist
RTI International
Durham, NC · Raleigh, NC
Benefits Program Strategy and Development: Shape benefits strategy in alignment with business objectives. Analyze market trends, benchmarks, and employee feedback to enhance programs,…
Added 39 mins ago
Sr. Sustaining Mechanical Engineer
Philips
Murrysville, Pennsylvania, United States, PA
…Respiratory Care R&D team, you will utilize combination of mechanical engineering, research, and commercialization…
Added 40 mins ago
Senior Flight Test Engineer - Mission Autonomy (UAS - Fury)
Anduril Industries
Costa Mesa, CA
Familiarity with software development practices and experience with programming languages used in autonomy and robotics (e.g., Python, C++, ROS).
Added 40 mins ago
Flight Test Engineer - Mission Autonomy (UAS - Fury)
Anduril Industries
Costa Mesa, CA
Familiarity with software development practices and experience with programming languages used in autonomy and robotics (e.g., Python, C++, ROS).
Added 40 mins ago
Flight Test Engineer - Mission Autonomy
Anduril Industries
Costa Mesa, CA
Familiarity with software development practices and experience with programming languages used in autonomy and robotics (e.g., Python, C++, ROS).
Added 47 mins ago
Software Engineering Technical Leader, Hybrid, (Seattle OR San Jose OR San Francisco), United States
Cisco Systems, Inc.
Seattle, WA · San Jose, CA · Milpitas, CA · San Francisco, CA
A Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field and 12+ years of related experience in technical program management,…
Added 58 mins ago
Senior Project Manager, Scrum Master
Emerald
Remote, United States
Demonstrated experience serving as an Agile Scrum Master or Agile Project Manager for data engineering, software development, analytics, or integration teams.

Dscout

Customer Success Lead

Chicago, IL, United States
Austin, TX, United States

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Job details

Experience: 2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Dscout, we’re building the most flexible and powerful UX research platform on the market - trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.

Lead Research Advisor, Mid-Market (Austin or Chicago)

Job Description

We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also collaborate closely with a team of Research Advisors to design, recruit, and field research projects for our customers

You will have a chance to make a real difference for Dscout’s customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer’s dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers’ champion, driving larger improvements to the platform and overall user experience.

The Lead Research Advisor position is among the most central to Dscout’s operations, so you’ll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today!

What you will do:

Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle.
Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption.
Proactively identify account risk (e.g., low adoption, contact turnover) and own the risk mitigation plan, partnering with the account team and escalating to leadership as needed to protect renewal outcomes.
Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization.
Equip customers to derive insights from data using Dscout’s analysis tools.
Collaborate with Research Advisors to deliver and execute customer research studies.
Partner with our Sales & Renewal team to identify expansion opportunities and proactively mitigate risk of churn. This role carries a retention target but does not own commercial transactions.
Travel (up to 10%) for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team.
Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
Success in this role is measured by KPI targets for renewal rate, customer check-ins, Executive Business Reviews (EBRs), and Renewal Manager (RM) handoffs.

What you need to have:

2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model.
Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value.
BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience.
Experience leading complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus.
Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications.
Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members.
Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers.
Experience with CRM tools (e.g., Salesforce) for activity, and account tracking.
Flexible and eager to learn new things each and every day.
Empathetic to others’ needs and circumstances.
Highly organized, efficient, and detail-oriented.
An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems.

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the Dscout team, you will get:

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
An education stipend to support your growth & development, and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.

Dscout participates in the E-Verify program in certain locations, as required by law.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

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Skills

PayPal
Research
Sales
Market research
Recruitment
Communication skills
Coaching
Critical thinking
Problem solving
Salesforce

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