Operator

Join Druid City Infusion

Build a career where compassionate care and a strong team culture come together. Druid City Infusion, part of the Vital Care Infusion Services network, provides high-quality infusion therapy in patients’ homes and alternate care settings. As we grow, we’re building a team committed to patients, coworkers, and the communities we serve.

A Culture Built Around People Our people are our greatest strength. We strive to create a workplace where employees feel supported, respected, and empowered to make a difference. Our culture is built on compassion, teamwork, excellence, growth, belonging, and purpose.

Make a Meaningful Difference Our teams provide advanced infusion therapies, including IVIG and treatments supporting complex conditions. By bringing care closer to home, we help patients receive needed treatment while building meaningful relationships.

Join Druid City Infusion and grow with a team where people, purpose, and exceptional patient care come first.

The Operator is the operational leader of the franchise location, responsible first and foremost for driving the full patient lifecycle, from onboarding new patients to service through ongoing care coordination. Partnering closely with the Pharmacist-in-Charge (PIC) and Nurse Manager, the Operator manages all aspects of home infusion pharmacy operations, including regulatory compliance, financial performance, and team leadership. The Operator drives to align clinical, operational, and sales functions toward a shared mission of delivering exceptional patient care. The ideal candidate is a dynamic, patient-centered leader with expertise in healthcare operations, team development, and cross-functional collaboration.

Operational Leadership

• Serve as the primary operational leader of the franchise location, advancing the team through every stage of the patient lifecycle: from intake and authorization through active therapy and ongoing service.
• Oversee the onboarding of new patients to service in a timely and accurate manner, ensuring seamless coordination across clinical, pharmacy, and administrative functions.
• Partner with the Pharmacist-in-Charge (PIC) and Nurse Manager to manage daily pharmacy and clinical operations, including prescription processing, sterile compounding, nursing care coordination, inventory and supply management and control, and delivery logistics.
• Ensure all team members follow established Standard Operating Procedures (SOPs)
• Ensure compliance with USP <797> and all applicable state and federal regulations in collaboration with the PIC and Nurse Manager.
• Work with the PIC to oversee pharmacy procedures, maintain optimal inventory levels, and manage vendor relationships.
• Work with the Nurse Manager to oversee nursing procedures, clinical care coordination, nurse scheduling, and drive team members to provide excellent patient care
• Foster a culture of collaboration by actively engaging both operations and sales teams to work together toward a unified mission of patient-centered care and business growth.
• Oversee Account Executives, providing direction, support, and accountability to drive new patient referrals and strengthen relationships with referral sources.

Financial Management

• Monitor and manage the pharmacy budget, focusing on cost-effective practices and profitability.
• Monitor KPIs and financial metrics to guide strategic decisions.
• Collaborate with RCM and Revenue Integrity teams to ensure accurate and timely claims processing.

Regulatory Compliance & Quality Assurance

• Maintain all required licenses, accreditations, and certifications, ensuring readiness for audits and inspections.
• Implement quality assurance programs to monitor and enhance service delivery.
• Stay current on regulatory changes and update policies and procedures accordingly.

Team Development & Leadership

• Serve as the overall authority on recruiting and hiring decisions for the franchise location
• Partner with the PIC and Nurse Manager on recruiting, interviewing, and hiring for their respective clinical and pharmacy teams, while maintaining final approval over all hiring decisions.
• Lead, develop, and retain Account Executives, setting expectations and aligning sales activity with operational capacity and patient care goals.
• Complete performance evaluations for direct reports and ensure the PIC and Nurse Manager are conducting timely evaluations within their respective teams.
• Provide ongoing coaching, mentorship, and professional development opportunities to foster a high-performing, engaged team.
• Promote interdepartmental collaboration across pharmacy, nursing, sales, and administrative functions to ensure cohesive, efficient patient care

Patient Care & Clinical Oversight

• Share responsibility with the PIC and Nurse Manager for maintaining high-quality pharmaceutical and nursing care standards across the franchise.
• Ensure clinical teams are actively collaborating with healthcare providers to develop individualized patient care plans and that this practice meets payor and regulatory requirements.
• Hold clinical and pharmacy teams accountable for maintaining patient care standards in accordance with SOPs, payor requirements and applicable regulatory guidelines.
• Lead performance improvement initiatives at the franchise level, identifying gaps, implementing corrective action plans, and tracking outcomes.
• Address patient concerns and feedback in a timely manner, using insights to continuously improve the patient experience and care delivery

Qualifications:

• Bachelor’s degree in business or a healthcare-related field.
• Minimum 3 years of leadership experience in healthcare; experience in home infusion or specialty pharmacy strongly preferred.
• Strong financial acumen with proven ability to manage budgets and track KPIs.
• Exceptional leadership, communication, and organizational skills.

Preferred Qualifications

• Advanced degree in a healthcare-related field strongly preferred (PharmD, MSN, MHA, or equivalent).
• Clinical background in pharmacy, nursing, or a related discipline preferred.
• Experience with accreditation processes (e.g., ACHC, URAC).
• Knowledge of sterile compounding and compliance with USP <797> standards and home infusion best practices.
• Experience in revenue cycle management
• Proven ability to lead and manage multidisciplinary teams in a healthcare or pharmacy setting.
• In-depth knowledge of pharmacy and home infusion operations, regulatory standards, and payor requirements.
• Excellent problem-solving, organizational, and communication skills

Physical Requirements:

• Must be able to sit or stand for extended periods while performing job duties.
• Frequent and consistent use of a telephone is required, including handling inbound and outbound calls for prolonged periods throughout the workday.
• Ability to use a headset and other telecommunication equipment for extended durations.
• Must be able to lift or carry up to 20lbs

Commitment to Diversity and Inclusivity At Druid City Infusion, exceptional care begins with a culture where people feel respected, heard, and valued. We welcome diverse backgrounds, experiences, and perspectives, and we strive to create a workplace where every employee and patient is treated with dignity, respect, and belonging.

Druid City Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, and all employment decisions are made, without regard to race (including hair texture, hair type, or protective hairstyles), color, religion, creed, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We do not tolerate discrimination, harassment, or retaliation of any kind.