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Added 4 mins ago
Software Engineer (Edge - Devices & Mobile)
Jobgether
Remote, United States
We are looking for an experienced Software Engineer with strong Rust expertise to help build and scale a sophisticated, cross-platform device infrastructure. In this role, you will develop…
Added 5 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
…detailing, and materials to ensure public safety and facility reliability. We are not driven by the cost-cutting measures or unrealistic expectations that you may find in the private…
Added 5 mins ago
DO
ENGINEER, WATER RESOURCES
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
…detailing, and materials to ensure public safety and facility reliability. We are not driven by the cost-cutting measures or unrealistic expectations that you may find in the private…
Added 9 mins ago
Automation Engineer
Amazon.com Services LLC
Murfreesboro, TN
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries…
Added 20 mins ago
Product Sourcing Engineer (Electronic Focused)
Anduril Industries
Costa Mesa, CA
Product Sourcing Engineer (Electronics Focused)
Added 20 mins ago
Product Sourcing Engineer (Batteries/Energy/Etc..)
Anduril Industries
Costa Mesa, CA
Product Sourcing Engineer (Batteries/Energy/Etc.)
Added 52 mins ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
As a WAN Building Block (WBB) Platform, Google Global Networking (GGN) WANForms Network Engineer, you'll be responsible for defining and qualifying platforms and solutions for scaling…
Added 1 hour ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 1 hour ago
Industrial Design Engineer, GES NA Ops Engineering
Amazon.com Services LLC
Nashville, TN
Global Engineering Services (GES) Operations Engineering (Ops Eng) is searching for an innovative and solutions-oriented engineering project leader to lead initiative of developing and…
Added 1 hour ago
Senior Engineer, SoC HAL
Annapurna Labs (U.S.) Inc.
Austin, TX · Cupertino, CA
Annapurna Labs builds the custom silicon at the heart of AWS machine learning servers, and we are hiring a senior engineer to own the architecture of the Hardware Abstraction Layer (HAL)…
Added 2 hours ago
Civil Engineer I- Regional Systems
Oakland County
Waterford, MI
Are you an early-career engineer looking to build hands-on experience in infrastructure management, water and wastewater systems, and engineering data analysis? In this role, you’ll work…
Added 2 hours ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
…security policies using automated tools to enhance scalability and reliability. Serves as a technical liaison with customers and internal teams, maintaining network inventory and…
Added 2 hours ago
Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
As a Staff Software Engineer, you will play a strategic role in designing and scaling an internal platform that empowers engineering teams to work more efficiently through AI-powered…
Added 2 hours ago
J
Senior Advanced IT Network Site Reliability Engineer
Jobgether
Remote, United States
- $139,851 to $151,324 USD / year
The Senior Advanced IT Network Site Reliability Engineer will play a key role in maintaining and optimizing complex enterprise network environments supporting critical national security and…
Added 2 hours ago
BH
DevOps Engineer IV
Banner Health
Remote, United States
- $54.7 to $91.16 USD / hour
As a DevOps Engineer IV within Banner Plans & Networks (BPN) Information Technology, you will play a critical role in maintaining and advancing the technology platforms that support…
Added 2 hours ago
II
Electrical Distribution Engineer
IDR Inc.
Apache Junction, AZ
- $35 to $37 USD / hour
IDR is seeking a Electrical Distribution Engineer to join one of our top clients for an opportunity in Denver, Colorado. In this role, you will support utility distribution engineering…
Added 2 hours ago
Senior Automated Test Engineer
Leidos
Tucson, AZ
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 2 hours ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
…equipment that is critical to Intel's semiconductor manufacturing operations. Your work will directly contribute to Intel's manufacturing innovation, production efficiency, and global…
Added 2 hours ago
Process Engineer I
Corning Incorporated
Phoenix, AZ
We are seeking a motivated, detail-oriented Process Engineer to join our solar manufacturing team. In this role, you will support the design, optimization, and control of manufacturing…
Added 2 hours ago
IC
Industrial Engineer - Foundry Quality and Reliability Labs
Intel Corporation
AZ
- $140,830 to $198,820 USD / year
The Labs Industrial Engineer is responsible for optimizing the operational efficiency, capacity utilization, and quality performance of Foundry Quality Reliability Laboratory functions.…
Added 2 hours ago
J
Senior Full Stack Developer
Jobgether
Remote, United States
- $140,000 to $250,000 USD / year
Design, develop, test, and maintain secure, scalable full-stack web applications supporting enterprise platforms and federal operations.
Added 2 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…integrations while ensuring uninterrupted mission-critical operations. A major component of the position involves architecting next-generation AI-powered solutions, intelligent automation,…
Added 2 hours ago
O
Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
…across components using established playbooks, helping maintain reliability and backward compatibility. Monitors and analyzes platform API/SDK usage for a subsystem; proposes small…
Added 2 hours ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
Join a small team building AI-powered tools for commercial operations in industrial manufacturing. You will develop products that automate complex quoting, pricing, and sales workflows for…
Added 2 hours ago
Network Site Reliability Engineer
NVIDIA USA
CA
…vision for our network infrastructure. We are looking for an engineer who is passionate about the network and making its operation seamless with a focus on user experience. This role will…

DRIVENETS

Head of Advanced Support

Remote, United States

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Job details

Posting language: English

Original job description

Description

Location: US (travel to customer sites and to R&D in Israel)

About DriveNets DriveNets is a leader in high-scale networking software for AI infrastructure and service providers. The company pioneered a disaggregated networking architecture that transforms the economics of large-scale networks while maximizing performance, utilization, and operational efficiency. DriveNets-powered networks are deployed by global leaders, including AT&T and Comcast, supporting more than 30% of total U.S. internet traffic. Its AI group applies the same approach to GPU clusters, delivering high-performance Ethernet fabrics on Broadcom Tomahawk-class switches. With over $1B raised, DriveNets continues to push the boundaries of modern networking infrastructure. DriveNets and AMD are now taking the next step together. Neoclouds that want AMD capacity can buy a complete AI Factory from DriveNets, built on AMD’s Helios rack-scale platform. DriveNets is accountable for the whole thing: every network in the data center (front-end, back-end scale-out and the connection to the in-rack scale-up network), cluster bring-up and installation, the operating software, and multi-year maintenance and support (M&S) across the entire estate, including the GPU compute trays. Our premise is simple: AMD + DriveNets ≥ NVIDIA. NVIDIA sells a vertically integrated stack. We compete as the open, multi-vendor alternative, and AMD silicon plus a DriveNets fabric, software layer and service organization has to give customers the same confidence. The hard part is operations, not specs:

Helios is brand new. It is a first-generation rack-scale platform with no installed base, no field history and no library of known failures. We have to build that knowledge ourselves, together with AMD, while the first customers go live.
Neoclouds expect hyperscale uptime. Their customers are AI labs and inference companies that measure us by availability, time to first token and how quickly a degraded node is found and fixed. Every idle GPU costs them money.
We are accountable for components we did not build. GPUs, compute trays and scale-up switches come from AMD and its manufacturing partners. When something breaks, the customer calls DriveNets. We triage, coordinate the vendors and own the outcome.
Hardware faults are expensive. A failed GPU means swapping a whole compute tray. Every no-fault-found return ties up spares and leaves the real problem in the customer’s cluster, so finding the correct root cause quickly is critical.
Deployments are on-prem and often air-gapped. Data reaches us only with customer approval, so tooling, diagnostics and processes have to work under that constraint.

Our answer is the AI Cluster Orchestrator, DriveNets’ operations platform for the AI Factory. Foundation covers inventory, topology, day-zero validation and lifecycle. Performance & Reliability detects, triages and pinpoints faults and is backed by a shared Diagnostics library of failure modes. Care handles support cases, phone-home and evidence collection with customer approval. Security covers estate security and drift. It is meant to turn monitoring data into action, and the people in these roles will shape it as its first and most demanding users. The first production AI Factory deployments, where DriveNets owns the whole stack, are planned for early 2027. We are building the support and customer-facing organization now, from scratch, to be ready for them. The Role We are looking for a hands-on leader to build DriveNets’ advanced support organization for the AI Factory. Reporting to the CTO, AI group, you will own how hard problems get solved for our neocloud customers, from the first Helios deployment onward. Your organization sits between the customer, our own R&D and AMD and its partners. You will hire the team, define the playbooks and set the standard for what support from DriveNets means. For the first year this is a build-and-do role: you will often be the most senior engineer on a critical case. As DriveNets expands you will lead Tier 3 support engineers. Initial team: three T3 engineers, growing with the customer base

Roles and Responsibilities:

Build the organization

Hire and lead T3 engineers (compute/GPU, fabric, software stack), and define the profiles, specializations and on-call model.
Design the support operating model end to end: severity definitions, SLAs, escalation paths from T2 to T3 to T4 (DriveNets R&D, AMD, hardware partners), and handoffs with case managers and TAMs.
In year one, lead a team that covers T2-level work as well while Helios knowledge is being built, and plan the move to a mature model where most issues are resolved at the first line through ACO.

Own the hard cases

Be the escalation owner for critical and multi-vendor incidents: run war rooms, coordinate AMD and partner engineering, and own customer communication until resolution.
Run post-incident reviews and make sure fixes reach product, firmware, service packs and the Diagnostics library.
Work with logistics on RMA decisions, spares positioning and the vendor back-to-back service agreements, with a strong focus on reducing no-fault-found returns.

Shape the product and the knowledge base

Act as the main internal customer of the Care and Performance & Reliability: define requirements, validate workflows and turn field reality into roadmap input.
Own the field-facing Diagnostics process: make sure every new failure signature is documented, referenced and validated (with CRE) before it ships to customers, and track how often each one occurs across the fleet.
Build a working technical relationship with AMD’s Helios support and engineering teams, including joint training, shared diagnostics and aggregated field feedback that helps AMD improve hardware and software.

Customers and accounts

Through the TAMs, give every AI Factory customer a trusted technical owner who knows their sites, clusters and history.
Join customer onboarding and design-partner reviews, and represent support in pre-sales discussions on M&S scope and SLAs.
Report service health to leadership: CSAT, resolution time per severity, mean time to detect, pinpoint and resolve, NFF rate and repeat-issue trends.

What success looks like in the first year

The first AI Factory customers go live with a staffed, trained and on-call advanced support team and documented escalation paths to AMD and partners.
Critical incidents have one clear owner and are resolved within SLA, and customers name DriveNets support as a reason to expand.
NFF and mean time to pinpoint trend down quarter over quarter, driven by ACO and a growing, validated Diagnostics library.
A clear, measured plan exists to shift the issue mix toward first-line resolution as the platform and knowledge mature.

Requirements

Qualifications

Required

12+ years in technical support, escalation engineering or field engineering for data-center infrastructure, including 5+ years leading senior support or escalation teams.
Hands-on depth in at least one of GPU servers and accelerators, HPC/AI clusters, or data-center networking (Ethernet/RDMA, RoCE, BGP/EVPN), and enough fluency in the others to lead experts across all three.
Track record of running multi-vendor incidents where you owned the customer outcome without owning every component.
Experience setting up or scaling a support function: tiers, SLAs, on-call, knowledge management, KPIs.
Strong RMA and hardware-lifecycle experience (failure analysis, spares strategy, NFF reduction).
Excellent written and verbal communication, and able to stay calm and credible with a customer’s executives during an outage.
Willing to travel to customer sites and to R&D in Israel.

Nice to have

Support or field leadership at a GPU/AI infrastructure company (e.g. NVIDIA, AMD, Dell, HPE, Supermicro), a networking vendor, or a neocloud/GPU cloud provider.
Familiarity with AMD Instinct, ROCm/RCCL, or rack-scale AI systems.
Experience with on-prem or air-gapped environments and support tooling (ServiceNow, Jira, Zendesk).
Has used AI agents and automation to scale a support organization.

Why join:

This is a ground-floor role in a new business. You will help define how AI factories built on AMD are operated and supported, work with AMD’s engineering teams on a brand-new platform, and have direct influence on a product (ACO) that is designed around the work you do. More About DriveNets Based in Israel with locations in Romania, US, India and Japan as well as extended teams, DriveNets operations cover more than twelve countries. With recognition by industry analysts and through partnerships with market leaders such as AMD, Broadcom, Dell and others, DriveNets is pushing market momentum, delivering the scale and efficiency that modern AI workloads demand. Visit our website: https://drivenets.com/company/

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More about this job

Skills

Lead a team
Communication skills
Firmware
Logistics
Onboarding
Sales
Technical support
BGP
Leadership
ServiceNow
Jira
Zendesk

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