Jobs in the United States

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Added 1 min ago
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Data Center Engineer
TEKsystems
Norwalk, CT
- $55 to $70 USD / hour
Our health care client is looking for a 2 Hands on Data center Engineer to work in a 24/7 Data center at bNorwalk, CT 06855. They will support all needs in that location. Skills needed:
Added 2 mins ago
Senior Engineer - Cloud (Sunnyvale, CA; US Remote)
CrowdStrike
Hartford, CT
Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered
Added 2 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Hartford, CT
Leads the delivery of solution or infrastructure development services for a large or more complex project, using strong technical capabilities and outstanding hands-on experience!
Added 8 mins ago
Data Security Engineer
Life Time
Chanhassen, MN
As a Data Security Engineer at Life Time, you will protect the information our members, vendors, and employees trust us with, from member records across our clubs to payment and health data.
Added 8 mins ago
Senior Software Engineer, Apple Ads
Apple
Austin, TX · Cupertino, CA
Stay current with advances in search, retrieval, distributed systems, ML/AI, and cloud infrastructure, and contribute ideas that improve the platform.
Added 11 mins ago
Staff Infrastructure Security Engineer
Ridgeline
Reno, NV · San Ramon, CA
Ridgeline is on the hunt for an experienced Staff Infrastructure Security Engineer. As a Staff Infrastructure Security Engineer at Ridgeline, you will drive secure-by-default cloud…
Added 12 mins ago
RF (PA) Design Engineer
Capgemini
Dallas, TX, TX
Capgemini Engineering is seeking an experienced RF Power Amplifier Design Engineer to join our team supporting next-generation wireless communication systems. In this role, you will lead…
Added 15 mins ago
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Software Engineer 3
Actalent
Irvine, CA
- $70 to $85 USD / hour
About the OpportunityWe are seeking a talented Software Engineer with 3-5+ years of experience to support a strategic modernization effort focused on rebuilding core software infrastructure…
Added 21 mins ago
Senior Software Engineer, Agentic Commerce
Global Payment Holding Company
ATLANTA, GA · ALPHARETTA, GA
As a Senior Software Engineer, Agentic Commerce, you will join a greenfield engineering squad building secure, reliable backend services that allow AI agents, merchants, payment platforms,…
Added 22 mins ago
Radar Integrations Lead
Anduril Industries
Broomfield, CO · Fort Collins, CO
The Anduril Battlespace Awareness Radar team develops state-of-the-art radar systems, deployed to tackle the most significant security challenges of America and its allies. The Radar team…
Added 29 mins ago
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Executive IT Support
TEKsystems
Bellevue, WA
- $40 to $50 USD / hour
We are seeking an Executive IT Support Engineer to provide white-glove technical support for executive leadership while serving as the primary onsite IT resource for a fast-paced,…
Added 29 mins ago
Machine Learning, Recommendation Systems (Ads Infra and Ranking)
Meta
Bellevue, WA
Machine Learning, Recommendation Systems (Ads Infra and Ranking) Responsibilities:
Added 29 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Olympia, WA
Leads the delivery of solution or infrastructure development services for a large or more complex project, using strong technical capabilities and outstanding hands-on experience!
Added 29 mins ago
Engineering Manager - Personalization (Hybrid - Seattle)
Nordstrom
Seattle, WA
Depth in building and operating production ML or recommendation systems at scale, including training pipelines, low-latency model serving, cloud infrastructure, and Kubernetes-based…
Added 30 mins ago
Software Engineer, Product - Central Integrity
Meta
Bellevue, WA · Seattle, WA
…billions of people safe on Meta's platforms. We design and deploy systems that detect and disrupt harm at an unprecedented global scale, making this one of the largest deployments of AI for…
Added 36 mins ago
GTM Engineer
PartsBase Inc.
Remote, United States
PartsBase is seeking a GTM Engineer to build and scale the workflows, systems, and outbound strategies that help our Sales teams engage the right aviation, aerospace, and defense buyers and…
Added 36 mins ago
HB
Front End Developer
HIGH BRIDGE CONSULTING LLC
Vienna, VA
- $100,000 to $140,000 USD / year
The Software Engineer / Technical Delivery Lead will provide hands-on software development and drive technical delivery for a suite of applications supporting a federal project. The role…
Added 36 mins ago
IT System Engineer - Hybrid (Atlanta, GA)
Digital Insurance LLC
Atlanta, GA
This position is based in the Atlanta, GA area and follows a hybrid schedule, working in-office 3–4 days per week
Added 37 mins ago
CA
Forward Deployed AI Architect
Crowe Advisory LLC
United States
- $102,400 to $204,100 USD / year
This role is ideal for an experienced engineer who wants to expand their technical leadership and architectural influence without moving away from hands-on engineering. You will guide…
Added 40 mins ago
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Sr Product Software Engineer
Disney Entertainment & Sports LLC
Glendale, CA
- $144,100 to $193,200 USD / year
As a Sr Product Software Engineer, you will play a meaningful role working across Rights and Avails Management supply chain applications, building and supporting capabilities, and taking…
Added 40 mins ago
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Principal Machine Learning Engineer
Disney Entertainment & Sports LLC
Glendale, CA · New York, NY
- $210,500 to $282,300 USD / year
As a Principal Machine Learning Engineer, you will define and own the technical architecture and strategic direction of the N&E ML Platform across a large, complex problem space spanning…
Added 40 mins ago
DE
Sr Product Software Engineer
Disney Entertainment & Sports LLC
Santa Monica, CA · Seattle, WA · San Francisco, CA
- $144,100 to $211,600 USD / year
Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for…
Added 48 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Topeka, KS
Leads the delivery of solution or infrastructure development services for a large or more complex project, using strong technical capabilities and outstanding hands-on experience!
Added 48 mins ago
PW
Technical Recruiter
Parallel Web Systems
Palo Alto, CA · New York, NY · San Francisco, CA
- $150,000 to $200,000 USD / year
You: Have run full cycle technical recruiting at an early stage or fast growing company and know how to own engineering searches end to end. You can speak credibly with ML engineers and…
Added 48 mins ago
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Member of Technical Staff, Developer Productivity
Parallel Web Systems
San Francisco, CA · New York, NY · Palo Alto, CA
- $150,000 to $300,000 USD / year
Parallel is a web infrastructure company. Our products are used by leading businesses in sales, marketing, insurance, and coding to build best-in-class AI agents with flexible and powerful…

DRIVENETS

Head of Advanced Support

Remote, United States

Apply on comeet.com About employer

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Job details

Posting language: English

Original job description

Description

Location: US (travel to customer sites and to R&D in Israel)

About DriveNets DriveNets is a leader in high-scale networking software for AI infrastructure and service providers. The company pioneered a disaggregated networking architecture that transforms the economics of large-scale networks while maximizing performance, utilization, and operational efficiency. DriveNets-powered networks are deployed by global leaders, including AT&T and Comcast, supporting more than 30% of total U.S. internet traffic. Its AI group applies the same approach to GPU clusters, delivering high-performance Ethernet fabrics on Broadcom Tomahawk-class switches. With over $1B raised, DriveNets continues to push the boundaries of modern networking infrastructure. DriveNets and AMD are now taking the next step together. Neoclouds that want AMD capacity can buy a complete AI Factory from DriveNets, built on AMD’s Helios rack-scale platform. DriveNets is accountable for the whole thing: every network in the data center (front-end, back-end scale-out and the connection to the in-rack scale-up network), cluster bring-up and installation, the operating software, and multi-year maintenance and support (M&S) across the entire estate, including the GPU compute trays. Our premise is simple: AMD + DriveNets ≥ NVIDIA. NVIDIA sells a vertically integrated stack. We compete as the open, multi-vendor alternative, and AMD silicon plus a DriveNets fabric, software layer and service organization has to give customers the same confidence. The hard part is operations, not specs:

Helios is brand new. It is a first-generation rack-scale platform with no installed base, no field history and no library of known failures. We have to build that knowledge ourselves, together with AMD, while the first customers go live.
Neoclouds expect hyperscale uptime. Their customers are AI labs and inference companies that measure us by availability, time to first token and how quickly a degraded node is found and fixed. Every idle GPU costs them money.
We are accountable for components we did not build. GPUs, compute trays and scale-up switches come from AMD and its manufacturing partners. When something breaks, the customer calls DriveNets. We triage, coordinate the vendors and own the outcome.
Hardware faults are expensive. A failed GPU means swapping a whole compute tray. Every no-fault-found return ties up spares and leaves the real problem in the customer’s cluster, so finding the correct root cause quickly is critical.
Deployments are on-prem and often air-gapped. Data reaches us only with customer approval, so tooling, diagnostics and processes have to work under that constraint.

Our answer is the AI Cluster Orchestrator, DriveNets’ operations platform for the AI Factory. Foundation covers inventory, topology, day-zero validation and lifecycle. Performance & Reliability detects, triages and pinpoints faults and is backed by a shared Diagnostics library of failure modes. Care handles support cases, phone-home and evidence collection with customer approval. Security covers estate security and drift. It is meant to turn monitoring data into action, and the people in these roles will shape it as its first and most demanding users. The first production AI Factory deployments, where DriveNets owns the whole stack, are planned for early 2027. We are building the support and customer-facing organization now, from scratch, to be ready for them. The Role We are looking for a hands-on leader to build DriveNets’ advanced support organization for the AI Factory. Reporting to the CTO, AI group, you will own how hard problems get solved for our neocloud customers, from the first Helios deployment onward. Your organization sits between the customer, our own R&D and AMD and its partners. You will hire the team, define the playbooks and set the standard for what support from DriveNets means. For the first year this is a build-and-do role: you will often be the most senior engineer on a critical case. As DriveNets expands you will lead Tier 3 support engineers. Initial team: three T3 engineers, growing with the customer base

Roles and Responsibilities:

Build the organization

Hire and lead T3 engineers (compute/GPU, fabric, software stack), and define the profiles, specializations and on-call model.
Design the support operating model end to end: severity definitions, SLAs, escalation paths from T2 to T3 to T4 (DriveNets R&D, AMD, hardware partners), and handoffs with case managers and TAMs.
In year one, lead a team that covers T2-level work as well while Helios knowledge is being built, and plan the move to a mature model where most issues are resolved at the first line through ACO.

Own the hard cases

Be the escalation owner for critical and multi-vendor incidents: run war rooms, coordinate AMD and partner engineering, and own customer communication until resolution.
Run post-incident reviews and make sure fixes reach product, firmware, service packs and the Diagnostics library.
Work with logistics on RMA decisions, spares positioning and the vendor back-to-back service agreements, with a strong focus on reducing no-fault-found returns.

Shape the product and the knowledge base

Act as the main internal customer of the Care and Performance & Reliability: define requirements, validate workflows and turn field reality into roadmap input.
Own the field-facing Diagnostics process: make sure every new failure signature is documented, referenced and validated (with CRE) before it ships to customers, and track how often each one occurs across the fleet.
Build a working technical relationship with AMD’s Helios support and engineering teams, including joint training, shared diagnostics and aggregated field feedback that helps AMD improve hardware and software.

Customers and accounts

Through the TAMs, give every AI Factory customer a trusted technical owner who knows their sites, clusters and history.
Join customer onboarding and design-partner reviews, and represent support in pre-sales discussions on M&S scope and SLAs.
Report service health to leadership: CSAT, resolution time per severity, mean time to detect, pinpoint and resolve, NFF rate and repeat-issue trends.

What success looks like in the first year

The first AI Factory customers go live with a staffed, trained and on-call advanced support team and documented escalation paths to AMD and partners.
Critical incidents have one clear owner and are resolved within SLA, and customers name DriveNets support as a reason to expand.
NFF and mean time to pinpoint trend down quarter over quarter, driven by ACO and a growing, validated Diagnostics library.
A clear, measured plan exists to shift the issue mix toward first-line resolution as the platform and knowledge mature.

Requirements

Qualifications

Required

12+ years in technical support, escalation engineering or field engineering for data-center infrastructure, including 5+ years leading senior support or escalation teams.
Hands-on depth in at least one of GPU servers and accelerators, HPC/AI clusters, or data-center networking (Ethernet/RDMA, RoCE, BGP/EVPN), and enough fluency in the others to lead experts across all three.
Track record of running multi-vendor incidents where you owned the customer outcome without owning every component.
Experience setting up or scaling a support function: tiers, SLAs, on-call, knowledge management, KPIs.
Strong RMA and hardware-lifecycle experience (failure analysis, spares strategy, NFF reduction).
Excellent written and verbal communication, and able to stay calm and credible with a customer’s executives during an outage.
Willing to travel to customer sites and to R&D in Israel.

Nice to have

Support or field leadership at a GPU/AI infrastructure company (e.g. NVIDIA, AMD, Dell, HPE, Supermicro), a networking vendor, or a neocloud/GPU cloud provider.
Familiarity with AMD Instinct, ROCm/RCCL, or rack-scale AI systems.
Experience with on-prem or air-gapped environments and support tooling (ServiceNow, Jira, Zendesk).
Has used AI agents and automation to scale a support organization.

Why join:

This is a ground-floor role in a new business. You will help define how AI factories built on AMD are operated and supported, work with AMD’s engineering teams on a brand-new platform, and have direct influence on a product (ACO) that is designed around the work you do. More About DriveNets Based in Israel with locations in Romania, US, India and Japan as well as extended teams, DriveNets operations cover more than twelve countries. With recognition by industry analysts and through partnerships with market leaders such as AMD, Broadcom, Dell and others, DriveNets is pushing market momentum, delivering the scale and efficiency that modern AI workloads demand. Visit our website: https://drivenets.com/company/

Apply on comeet.com About employer

More about this job

Skills

Lead a team
Communication skills
Firmware
Logistics
Onboarding
Sales
Technical support
BGP
Leadership
ServiceNow
Jira
Zendesk

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Work requirements

Jobs in the United States