Jobs in the United States

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CASE MANAGEMENT SUPERVISOR
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New York City, NY
Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who…
Added 3 mins ago
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Trades Helper II - Roofing
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East Lansing, MI
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Retail Front End Supervisor - Full-Time
Burlington
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- $15.73 to $17.73 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 5 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
GRAND RAPIDS, MI
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- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…

DrinkPAK II, LLC

Analyst, IT Support and Network

PA, United States

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Job details

Experience: At least 1–3 years of hands-on IT support experience in a corporate or industrial environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

POSITION DESCRIPTION: The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

BENEFITS: The wellbeing of our team members and their families is critically important to us. As part of this commitment, we offer:

PPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the Company
A cell phone stipend
Annual discretionary bonus
401(k) match program, pet insurance, life insurance and more

LOCATION: The position is based at DrinkPAK’s Beverage Manufacturing Facility in Philadelphia, Pennsylvania.

TYPE: Full Time; Salaried / Exempt

RESPONSIBILITIES

Set up, configure, and image desktop and laptop computers for new and existing users
Install, configure, and troubleshoot networked and local printers and peripheral devices
Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment
Support and troubleshoot IP camera systems and video surveillance connectivity
Perform hardware break/fix tasks including component replacement and equipment swaps
Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform
Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
Assist with cabling, patch panel organization, and basic network closet upkeep
Support onboarding of new employees with workstation setup and basic system access
Maintain inventory of IT consumables, spare hardware, and peripheral stock
Follow IT security policies, acceptable use standards, and change management procedures
Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes
Responsibilities may change; team members may be required to perform other tasks not specifically mentioned

QUALIFICATIONS

High school diploma or GED; Associate's degree in IT, Computer Science, or related field preferred
At least 1–3 years of hands-on IT support experience in a corporate or industrial environment
Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear
Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics
Experience setting up and troubleshooting printers, cameras, and peripheral devices
Strong troubleshooting mindset with the ability to work independently
Clear verbal and written communication skills
Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting
Experience in a food & beverage manufacturing, co-packing or warehouse environment preferred
Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred
Familiarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferred

OUR VALUES

Our company’s culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization.

Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.
Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.
Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.

ABOUT DRINKPAK

DrinkPAK is the premiere manufacturer of canned beverages in North America. As producers of the largest and fastest-growing alcoholic and non-alcoholic beverages in the world, DrinkPAK provides full-service support for procurement, batching, processing, filling, packaging, warehousing, and distribution. Founded in 2020, DrinkPAK has revolutionized canned beverage manufacturing by offering extreme capacity and format flexibility through cutting-edge technology and a commitment to the best talent in the industry. For more information, visit www.drinkpak.com.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee frequently is required to talk and hear, in person, via video conferencing (e.g., Zoom, Microsoft Teams, Google Meet, etc.), and telephonically.
The employee is frequently required to reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
The employee is frequently required to stand and walk, and is frequently required to sit.
Occasional off-hours or weekend support may be required during maintenance windows or project activities

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More about this job

Skills

Troubleshooting
Support managers
Troubleshoot
IT service management
Technical support
Manage inventory
Change management
Computer science
Microsoft Windows
Microsoft Windows Server
DHCP
DNS
Work independently
Communication skills
ServiceNow

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