Jobs in the United States

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Added 1 min ago
Full Stack Software Engineer
Ever.green
Remote, United States
You will be the second engineer on a small product team building out Ever.green’s REC management platform. You’ll collaborate closely with design and product counterparts to prioritize,…
Added 1 min ago
BV
Databricks Engineer
Bright Vision Technologies
Irving / Las Colinas, TX
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Databricks Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
Added 1 min ago
SI
Specialist Solution Engineer 7
Salesforce, Inc.
Remote, United States
- $134,750 to $198,170 USD / year
The ideal Analytics Solution Engineer candidate is a challenger, naturally curious, and has a strong desire to demonstrate their technical and/or sales skills, including the ability to…
Added 1 min ago
SI
M&A Security Integration Engineer - PMTS
Salesforce, Inc.
CA · NY · WA · VA
- $197,300 to $344,700 USD / year
The ideal candidate is an innovative self-starter who balances deep technical security expertise with a collaborative, empathetic approach to partner integration.
Added 1 min ago
SI
Lead Solution Engineer Tableau
Salesforce, Inc.
Remote, United States
- $134,750 to $198,170 USD / year
The ideal Analytics Solution Engineer candidate is a challenger, naturally curious, and has a strong desire to demonstrate their technical and/or sales skills, including the ability to…
Added 1 min ago
SI
Software Engineering PMTS
Salesforce, Inc.
NY
- $197,300 to $344,700 USD / year
Slack is looking for a Staff Software Engineer to join our Desktop team within the Architecture & Systems organization. While most frontend roles focus on building user-facing features,…
Added 1 min ago
Senior Mechanical Engineer - System Design
GE Vernova Operations LLC
United States
A Senior Engineer in the Mechanical Systems Design, Manufacturing and Inspection Laboratory, GE Vernova Advanced Research Center, will work on the design, development and implementation of…
Added 1 min ago
Lead Mechanical Engineer - Structures and Durability
GE Vernova Operations LLC
United States
A Lead Engineer in the Structures and Durability Laboratory, GE Vernova Advanced Research Center, will work on the design, development and lifing of advanced mechanical components and/or…
Added 1 min ago
Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 1 min ago
Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 1 min ago
Lead I&C System Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
The I&C (Instrumentation & Controls) System Engineer works within the I&C Engineering team of the GE Hitachi (GEH) Engineering organization. The I&C team is responsible for designing and…
Added 1 min ago
HQ Global Process Engineering Authority - Integrated Automation & Digital Manufacturing Architecture
GE Vernova International LLC
United States
…interoperability and rapid global scaling. Serving as the final technical gatekeeper for connectivity, they ensure all shop-floor assets are "Digital Automation Ecosystem Ready" and capable…
Added 1 min ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 1 min ago
AI and Machine Learning Engineer III
Hewlett Packard Enterprise
Milpitas, CA
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 1 min ago
Senior Systems Engineer
Hewlett Packard Enterprise
All, DC
We are seeking a Senior Presales Systems Engineer to support our Federal Civilian Agency customers. This customer-facing role is ideal for a technical leader who enjoys partnering with…
Added 1 min ago
PreSales System Engineer - K12 and Local Gov - WA
Hewlett Packard Enterprise
All, WA
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
Added 2 mins ago
Product Quality Engineer, Dive-XL
Anduril Industries
Quonset, RI
We are looking for a Product Quality Engineer to join our new team in Quonset, RI. In this role, you will be responsible for working inside and outside the organization to define, develop,…
Added 2 mins ago
RF Characterization Engineer
Doodle Labs
Austin, TX
The RF Characterization Engineer is responsible for measuring, characterizing, and building the hardware our RF designers create and will play a key role in standing up our new US-based RF…
Added 2 mins ago
RF Design Manager
Doodle Labs
Austin, TX
Lead hiring and development of the Austin RF team, starting with a Senior RF Hardware Engineer and an RF Characterization Engineer
Added 3 mins ago
Test Engineer I
Ralliant
Hollister, CA
The Test Engineer role provides oversight of test equipment development and calibration, manages test planning and documentation, analyzes results, and collaborates with engineering to…
Added 3 mins ago
Automation Engineer
Ralliant
Chandler, AZ
Pacific Scientific EMC is expanding and seeking a multidisciplinary Automation Engineer to design and advance our automation systems. This role serves as the technical authority across…
Added 3 mins ago
Applications Engineer
Baker Hughes Oilfield Operations LLC
United States
Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
Added 4 mins ago
I
MTS - Infrastructure, Field Engineer
Ironsite
United States
- $225,000 to $275,000 USD / year
We're hiring an engineer to own field infrastructure: the networks and edge compute that keep thousands of wearable cameras recording, charging, and uploading on some of the largest…
Added 4 mins ago
I
MTS - Security Engineer
Ironsite
United States
- $230,000 to $280,000 USD / year
We're hiring our first Security Engineer to own security from every angle: a wearable camera fleet and the jobsite networks it runs on, petabyte-scale video and ML systems, the cloud they…
Added 4 mins ago
ESE Reliability Engineer
Ford
Dearborn, MI · Dearborn
The PD Forward Model Quality Engineer is the primary technical practitioner responsible for the hands-on execution and delivery of Forward Model Quality Standard Work on assigned vehicle…

Dragos

Associate Technical Support Engineer - Federal

United States

Salary: $68,000.00

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: Salary: $68,000.00
Posting language: English
Posted: Nov 10, 2026

Original job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As an Associate Technical Support Engineer at Dragos, you are the first person customers reach when they need help with the products that protect their critical infrastructure. You provide first-line support for customers' existing environments: triaging cases, resolving common and known issues, and making sure every customer feels heard. This is a fully remote role open across the Americas region.

This is a mission-driven, customer-facing role where HOW you communicate matters as much as WHAT you know. We are looking for a self-starter that stays calm and clear with enterprise customers and is motivated by what is at stake: keeping power grids, water systems, pipelines, and manufacturing plants safe. Technical depth can be taught here. The communication, ownership, and drive you bring are what set you up to succeed. You can't protect what you can't see, and the work starts with the people who answer the call.

Responsibilities:

Serve as the primary contact for incoming support requests across email, chat, phone, and ticketing, communicating clearly and professionally with enterprise customers throughout the life of each case.
Triage cases by severity and impact, then troubleshoot and resolve common, known issues in customers' existing environments using documented solutions, prior cases, and established fixes.
Use AI tools to work cases faster by drafting responses, summarizing case histories, and surfacing relevant knowledge, while verifying their output and maintaining ownership of every case.
Escalate complex issues to Tier 2 and Tier 3 while staying on the case. Dragos uses a hybrid tiered-and-swarming model, so you keep context, help drive resolution, and learn directly from each escalation rather than handing the case off.
Document each case thoroughly so the full picture travels with it: system details, error messages, and steps already attempted.
Support routine product upgrades, patches, and configuration changes in established customer environments, following standard procedures.
Contribute to the knowledge base as part of resolving cases, using Knowledge-Centered Service (KCS) practices to write technical content to be reviewed by a peer before it is published.
Participate in a team-wide weekend on-call rotation, approximately one weekend per month, to maintain coverage for time-sensitive issues.

Qualifications:

MUST be a US Citizen.
Excellent communication skills: clear, calm, and professional with enterprise customers, able to explain technical concepts to both technical and non-technical audiences. This is the heart of the role.
Strong troubleshooting and problem-solving skills, with a methodical, curious approach to driving issues to resolution.
A self-starter mindset, with ownership and genuine motivation for the mission of protecting critical infrastructure.
1 to 3 years in technical support, IT, or a customer-facing technical role, or equivalent demonstrated ability.
Working familiarity with the Linux command line and core networking concepts, or the drive to learn them quickly.
Comfort using AI tools day to day, with the judgment to verify their output and the understanding that the engineer, not the tool, owns the result.

Compensation:

Salary: $68,000.00
Competitive Equity Package
Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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More about this job

Skills

Technical support
Communication skills
Troubleshoot
Adhere to standard procedures
Troubleshooting
Problem solving
Linux

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Work requirements

Jobs in the United States