Jobs in the United States

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Added 1 min ago
AD
Senior Engineer, Systems Integration Engineering
Analog Devices Inc.
MA
- $123,065 to $165,615 USD / year
…combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and…
Added 1 min ago
AD
Staff Engineer, Product Applications
Analog Devices Inc.
CA
- $218,899 to $241,172 USD / year
…combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and…
Added 1 min ago
Senior Process Sustaining Engineer
Analog Devices Inc.
WA
…combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and…
Added 1 min ago
Instrumentation & Controls Engineering Intern - Nuclear (Summer 2027)
Sargent & Lundy
Richland, WA
As an Instrumentation and Controls Engineer Intern, you will be assigned to work on a project team and assist the engineering team members in the execution of their project work. These…
Added 2 mins ago
UNAVAILABLE
S&B Engineers and Constructors
Lakeland Office, LA
Acts as staff specialist or Lead Process Engineer for one or more major projects. Ensures compliance with quality standards and client requirements for process plants. Has full technical…
Added 2 mins ago
End User Services Engineer II
Life360
Remote, United States
…way of working, we're working towards automation & AI based solutions so that routine requests resolve themselves and our people can focus on the problems that need human…
Added 3 mins ago
AP
Director, Forward Deployed Security Architecture
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $169,320 to $222,232.5 USD / year
Candidates must reside within commuting distance of Gaithersburg or be willing to relocate for this opportunity
Added 3 mins ago
Automation Engineer
Ralliant
Chandler, AZ · Chandler
Pacific Scientific EMC is expanding and seeking a multidisciplinary Automation Engineer to design and advance our automation systems. This role serves as the technical authority across…
Added 5 mins ago
RA
Sr. Systems Validation Engineer
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,100 to $168,900 USD / year
The Sr. Systems Validation Engineer on the HIL team at Rivian and Volkswagen Group Technologies is responsible for system-level validation of our vehicle electrical and electronic…
Added 5 mins ago
ML/AI Engineer
Turing
United States
We are seeking a hands-on ML / AI Engineer to build the tooling, evaluation infrastructure, and quality-control systems that power AI training workflows. This role is ideal for an engineer…
Added 5 mins ago
Operations Supervisor - Night Shift
GXO Logistics
Hattiesburg, MS
Night Shift, Wednesday - Saturday, 5:30 pm - 5:30 am
Added 5 mins ago
Sr Eng Quality Engineering
Johnson & Johnson Surgical Vision Inc. Legal Entity
Jacksonville, FL
…cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across…
Added 5 mins ago
Sr Manager App Integration Engineer
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
…cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across…
Added 5 mins ago
Industrial Engineer
DPDHL
Las Vegas, NV
The Industrial Engineer role has a national salary range of $70,000 - $115,000.
Added 5 mins ago
Industrial Engineer
DPDHL
Waddell, AZ
The Industrial Engineer role has a national salary range of $70,000 - $115,000.
Added 6 mins ago
KS
Senior Systems Engineer
Kelly Services
Woburn, MA
- $108.84 USD / hour
Qualifications You Must Have
Added 6 mins ago
A
Director II, Enterprise Data Foundation and Operations
AbbVie
Mettawa, IL
- $182,000 to $346,000 USD / year
…delivers trusted, scalable assets ready to fuel our ML and AI…
Added 7 mins ago
Systems Engineer I
MED Medtronic Inc
Mounds View, MN
The Cardiac Ablation Solutions Unit develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic…
Added 8 mins ago
Senior Refrigeration Engineer
Thermo Fisher Scientific
Marietta, OH
…scientific instruments and laboratory equipment. As Refrigeration Engineer (ULT), you will design, develop, and sustain cascade refrigeration systems supporting Thermo Fisher’s cold storage…
Added 8 mins ago
IC
Electrical Project Engineer - Global Construction Engineering
Intel Corporation
OR
- $99,550 to $197,960 USD / year
You must possess the below minimum qualifications to be initially considered for this position
Added 8 mins ago
IC
Senior Design Verification Engineer
Intel Corporation
TX · CA · AZ
- $190,610 to $269,100 USD / year
As an IP Design Verification Engineer, you will play a critical role in shaping Intel's innovations by ensuring the functionality and reliability of our intellectual property (IP) designs.…
Added 8 mins ago
IC
Module Development Engineer
Intel Corporation
OR
- $115,110 to $162,500 USD / year
As a Module Development Engineer, you will drive technology development and process enablement for both high-volume manufacturing and next-generation semiconductor technologies. You will be…
Added 8 mins ago
IC
Tool Equipment Install Engineer
Intel Corporation
OR
- $115,110 to $219,550 USD / year
As a key member of the Project Execution Team, the Construction Tool Equipment Install Engineer is an individual contributor reporting to the Tool Install Manager. A key to this role will…
Added 8 mins ago
IC
Fab Module Engineer
Intel Corporation
OR
- $76,390 to $146,440 USD / year
You must possess the below minimum qualifications to be initially considered for this position
Added 8 mins ago
IC
Operations Research Engineer
Intel Corporation
AZ
- $149,600 to $245,160 USD / year
As a Software Research Engineer/Scientist, you will leverage your software expertise, domain knowledge, and research methodologies to solve critical engineering challenges that drive…

Dragos

Associate Technical Support Engineer - Federal

United States

Salary: $68,000.00

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: Salary: $68,000.00
Posting language: English
Posted: Nov 10, 2026

Original job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As an Associate Technical Support Engineer at Dragos, you are the first person customers reach when they need help with the products that protect their critical infrastructure. You provide first-line support for customers' existing environments: triaging cases, resolving common and known issues, and making sure every customer feels heard. This is a fully remote role open across the Americas region.

This is a mission-driven, customer-facing role where HOW you communicate matters as much as WHAT you know. We are looking for a self-starter that stays calm and clear with enterprise customers and is motivated by what is at stake: keeping power grids, water systems, pipelines, and manufacturing plants safe. Technical depth can be taught here. The communication, ownership, and drive you bring are what set you up to succeed. You can't protect what you can't see, and the work starts with the people who answer the call.

Responsibilities:

Serve as the primary contact for incoming support requests across email, chat, phone, and ticketing, communicating clearly and professionally with enterprise customers throughout the life of each case.
Triage cases by severity and impact, then troubleshoot and resolve common, known issues in customers' existing environments using documented solutions, prior cases, and established fixes.
Use AI tools to work cases faster by drafting responses, summarizing case histories, and surfacing relevant knowledge, while verifying their output and maintaining ownership of every case.
Escalate complex issues to Tier 2 and Tier 3 while staying on the case. Dragos uses a hybrid tiered-and-swarming model, so you keep context, help drive resolution, and learn directly from each escalation rather than handing the case off.
Document each case thoroughly so the full picture travels with it: system details, error messages, and steps already attempted.
Support routine product upgrades, patches, and configuration changes in established customer environments, following standard procedures.
Contribute to the knowledge base as part of resolving cases, using Knowledge-Centered Service (KCS) practices to write technical content to be reviewed by a peer before it is published.
Participate in a team-wide weekend on-call rotation, approximately one weekend per month, to maintain coverage for time-sensitive issues.

Qualifications:

MUST be a US Citizen.
Excellent communication skills: clear, calm, and professional with enterprise customers, able to explain technical concepts to both technical and non-technical audiences. This is the heart of the role.
Strong troubleshooting and problem-solving skills, with a methodical, curious approach to driving issues to resolution.
A self-starter mindset, with ownership and genuine motivation for the mission of protecting critical infrastructure.
1 to 3 years in technical support, IT, or a customer-facing technical role, or equivalent demonstrated ability.
Working familiarity with the Linux command line and core networking concepts, or the drive to learn them quickly.
Comfort using AI tools day to day, with the judgment to verify their output and the understanding that the engineer, not the tool, owns the result.

Compensation:

Salary: $68,000.00
Competitive Equity Package
Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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More about this job

Skills

Technical support
Communication skills
Troubleshoot
Adhere to standard procedures
Troubleshooting
Problem solving
Linux

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Work requirements

Jobs in the United States