Jobs in the United States

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Added 1 min ago
Fire Control Test and Hardware Technician - $5,000 Sign On Bonus
General Dynamics Mission Systems, Inc
Manassas, VA
Must have prior Submarine Fire Control Technician (FT)
Added 3 mins ago
Senior Microelectronics Security Engineer
Riverside Research Institute
Dayton, OH
…Development (R&D) of cyber-physical attacks against embedded systems. As a Principal Cyber Security Research Engineer, you work on significant and unique research and development challenges…
Added 3 mins ago
C+
Senior Test Engineer – HPC Automation & Validation
CTRL + LLC
Annapolis Junction, MD
- $103.14 to $113.88 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 9 mins ago
Senior Firmware Engineer
Avegant Corp.
San Mateo, CA
This role is an in-office role 3+ days per week, located at our office located in San Mateo, CA, within walking distance of Caltrain
Added 9 mins ago
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Software Engineer - DevOps - Bitnomial
Kraken
Remote, United States
- $96,000 to $192,000 USD / year
Bitnomial's exchange, clearinghouse, and brokerage systems are written largely in Haskell. In this role you will build the services and data models that record every order, fill, and…
Added 10 mins ago
Senior Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
We are looking for a hands-on engineer with strong distributed systems design and implementation experience to help build the next generation of OCI Compute services.
Added 10 mins ago
2027 New Grad Information Security Engineer
Anduril Industries
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Our Space Classified IT and Cyber Team builds and secures the IT systems. We're hiring an entry-level Information System Security Engineer (ISSE) who wants hands-on experience. You'll…
Added 12 mins ago
Senior Cloud Systems Administrator Active Secret (TS Eligible)
GD Information Technology, Inc.
United States
Amazon Elastic Compute Cloud (Amazon EC2), AWS GovCloud, AWS Systems Manager, Red Hat Ansible, Red Hat Enterprise Linux (RHEL)Certifications:
Added 15 mins ago
Data Engineer II - Data Architect
Premise Health
Brentwood, TN
The Data Engineer II will be responsible for building, and maintaining scalable data pipelines, managing our azure delta lake architecture, and supporting analytics initiatives across the…
Added 15 mins ago
Associate Technical Support Engineer - Federal
Dragos
United States
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical…
Added 17 mins ago
Power Systems AI/ML Software Engineer
GE Vernova
Bellevue, WA
As an engineer here, you will help grid operators use artificial intelligence (AI) to keep power flowing reliably. You will develop AI/ML-enabled software for GE Vernova's GridOS portfolio,…
Added 18 mins ago
AD
Senior Cross Enclave Printing Engineer II
Agile Defense
Pocatello, ID
- $100,000 to $110,000 USD / year
We are seeking an experienced Cross Enclave Print Engineer. This role will be responsible for maintaining, documenting, upgrading, and patching the FBI’s cross-enclave printing systems.…
Added 21 mins ago
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Senior Devops Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
DescriptionDevOps Engineer Cloud Infrastructure & Core ServicesTitle: Sr. DevOps EngineerWe are seeking a DevOps Engineer to build, automate, and maintain the cloud infrastructure and…
Added 21 mins ago
Linux Engineer
Cloudflare
Austin, TX · Denver, CO · NY · San Francisco, CA
Understanding of Linux and POSIX operation systems concepts: processing, files, syscalls, and networking
Added 21 mins ago
PT
Cyber Integration Engineer
Platinum Technologies
Tampa, FL
- $130,000 to $155,000 USD / year
Candidate must hold an active TS/SCI clearance
Added 27 mins ago
Software Engineer III
CHATSWORTH PRODUCTS INC
Round Rock, TX
Must have knowledge and experience with C/C++, LUA, SQL databases, and Python development
Added 28 mins ago
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Software Engineer – Embedded Systems
Lightship
Broomfield, CO
- $140,000 to $180,000 USD / year
…building cutting edge electronics and controls. As a Software Engineer, you will develop software across a distributed compute architecture, which includes domains such as power systems,…
Added 28 mins ago
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Software Engineer - Embedded Systems
Lightship
South San Francisco, CA
- $160,000 to $200,000 USD / year
…building cutting edge electronics and controls. As a Software Engineer, you will develop software across a distributed compute architecture, which includes domains such as power systems,…
Added 28 mins ago
BD
Senior Field Application Engineer
Boston Dynamics, Inc.
United States
- $101,545.95 to $126,932.44 USD / year
As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success.…
Added 28 mins ago
Senior Embedded Software Engineer
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RI
We are looking for a talented Senior Embedded Software Engineer to join the Nordson EFD product design team. In this role you will be responsible for designing, developing, troubleshooting,…
Added 29 mins ago
IT System Administrator Carter - Wabeno, WI
Potawatomi Hotel & Casino
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Must possess strong verbal and written communication skills
Added 30 mins ago
Senior to Staff Data Platform Engineer, Health Plan Data
Helm Health
Remote, United States
We're seeking a Senior to Staff Backend Engineer to join our Health Plan Platform team. You'll work alongside our Principal Data Engineer to build and improve the automated systems that…
Added 32 mins ago
Infrastructure Engineer III
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Remote, United States
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Added 34 mins ago
FPGA Design Engineer (MTD, Tualatin, OR)
Teradyne
Tualatin, OR
Linux and Windows operating systems experience
Added 34 mins ago
Senior FPGA Design Engineer (MTD, San Jose, CA)
Teradyne
San Jose, CA
Linux and Windows operating systems experience

Dragos

Associate Technical Support Engineer - Federal

United States

Salary: $68,000.00

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: Salary: $68,000.00
Posting language: English
Posted: Nov 10, 2026

Original job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As an Associate Technical Support Engineer at Dragos, you are the first person customers reach when they need help with the products that protect their critical infrastructure. You provide first-line support for customers' existing environments: triaging cases, resolving common and known issues, and making sure every customer feels heard. This is a fully remote role open across the Americas region.

This is a mission-driven, customer-facing role where HOW you communicate matters as much as WHAT you know. We are looking for a self-starter that stays calm and clear with enterprise customers and is motivated by what is at stake: keeping power grids, water systems, pipelines, and manufacturing plants safe. Technical depth can be taught here. The communication, ownership, and drive you bring are what set you up to succeed. You can't protect what you can't see, and the work starts with the people who answer the call.

Responsibilities:

Serve as the primary contact for incoming support requests across email, chat, phone, and ticketing, communicating clearly and professionally with enterprise customers throughout the life of each case.
Triage cases by severity and impact, then troubleshoot and resolve common, known issues in customers' existing environments using documented solutions, prior cases, and established fixes.
Use AI tools to work cases faster by drafting responses, summarizing case histories, and surfacing relevant knowledge, while verifying their output and maintaining ownership of every case.
Escalate complex issues to Tier 2 and Tier 3 while staying on the case. Dragos uses a hybrid tiered-and-swarming model, so you keep context, help drive resolution, and learn directly from each escalation rather than handing the case off.
Document each case thoroughly so the full picture travels with it: system details, error messages, and steps already attempted.
Support routine product upgrades, patches, and configuration changes in established customer environments, following standard procedures.
Contribute to the knowledge base as part of resolving cases, using Knowledge-Centered Service (KCS) practices to write technical content to be reviewed by a peer before it is published.
Participate in a team-wide weekend on-call rotation, approximately one weekend per month, to maintain coverage for time-sensitive issues.

Qualifications:

MUST be a US Citizen.
Excellent communication skills: clear, calm, and professional with enterprise customers, able to explain technical concepts to both technical and non-technical audiences. This is the heart of the role.
Strong troubleshooting and problem-solving skills, with a methodical, curious approach to driving issues to resolution.
A self-starter mindset, with ownership and genuine motivation for the mission of protecting critical infrastructure.
1 to 3 years in technical support, IT, or a customer-facing technical role, or equivalent demonstrated ability.
Working familiarity with the Linux command line and core networking concepts, or the drive to learn them quickly.
Comfort using AI tools day to day, with the judgment to verify their output and the understanding that the engineer, not the tool, owns the result.

Compensation:

Salary: $68,000.00
Competitive Equity Package
Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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More about this job

Skills

Technical support
Communication skills
Troubleshoot
Adhere to standard procedures
Troubleshooting
Problem solving
Linux

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Work requirements

Jobs in the United States