Insurance Claim Manager

Responsibilities

• Manages claims procedures by collaborating with internal and external stakeholders, including insurance carriers, brokers, attorneys, corporate Safety, and the business operations team to ensure timely and accurate resolution.
• Selects and works with external legal counsel on litigated insured claims to ensure accurate and timely responses to requests. Reviews company data and documents to ensure compliance with agency requests.
• Reviews insurance billing and invoice documents to ensure correct company coding for accurate and timely payment. Tracks billing and payable accounts to identify and report erosion of insurance deductibles.
• Supports the project bid review team by providing expert guidance on insurance coverage needs and potential risk factors. Works closely with insurance brokers and the project bid review committee to understand the full scope of construction projects and identify possible risk factors for review.
• Develops, maintains, and distributes reports on loss runs, loss rates, litigation status, and resolutions to Safety and Operations leadership, as needed. Reports all insurance claims to carriers daily.
• Identifies cost control measures and savings opportunities, and tracks trend analysis to support companywide insurance claims.

Requirements:

• Bachelor’s Degree, required.
• Minimum 7+ years experience with construction insurance, claims management or related experience.
• Demonstrated experience handling general liability, builder's risk, and other construction-related insurance claims.
• Strong knowledge of risk management principles and claims administration.
• Construction project experience is strongly preferred, or claims experience specific to heavy civil/construction projects.
• Construction Risk & Insurance Specialist (CRIS) highly regarded.
• Clear verbal, written and presentation skills needed.
• Strong negotiator and comfortable with conflict. Able to mediate discussions between the business field and claim stakeholders.
• Takes personal ownership over tasks, within authority as outlined by manager.
• Developed knowledge of corporate insurance coverage options and contract policy language.
• Sharp analytical skills to identify trends in data and recommend mitigation solutions to achieve Company and program objectives.
• Multi-tasks and communicates effectively in a fast-paced environment with strong organizational and process-oriented skill and ability.
• Growing delegation skills ability to identify strengths and growth opportunities for direct reports to encourage and grow skills of team.