Customer Service Representative

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Become an ESSENTIAL part of everyday life!

NOW HIRING FOR 2nd SHIFT IN Lebanon, IN! ***START AT $20.50 PER HOUR***

DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row!

• · Start at $20.50 per hour for 2nd shift
• · Great Monday-Friday schedule
• · Excellent medical, dental, and vision insurance available starting on your 30th day, and at very low cost to you
• · Paid vacation (PTO)
• · 401(k) with generous company match
• · Attendance policy that promotes work/life balance
• · Tuition reimbursement program
• · And more!