Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: We are seeking a motivated Customer Service Representative to join our team.

Role Purpose:

Communicating with carriers, scheduling shipments, and processing carrier billing to support transportation and customer service operations.

Key Accountabilities:

• Communicate with carriers to coordinate transportation activities and ensure timely movement of shipments.
• Schedule outbound and inbound shipments, deliveries, and carrier appointments.
• Process and reconcile carrier billing, invoices, and transportation-related charges.
• Monitor shipment status and provide updates to customers, carriers, and internal teams.
• Resolve carrier and transportation issues, including delays, discrepancies, and service concerns.
• Maintain accurate transportation, billing, and customer records within company systems.
• Support customer service operations by responding to inquiries and ensuring timely issue resolution.
• Build and maintain effective working relationships with carriers and transportation partners.
• Prepare transportation and service-related reports as needed.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred?‌

Position: CSR Shift: 1st Shift Part-Time (M,W,F 8:30 AM –; 5:00 PM) Pay: $19.25/hour Additional Incentives: Attendance bonus and Performance bonus

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.