Jobs in the United States

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Added 5 mins ago
Senior Business Analyst -Technical
Wolters Kluwer DXG U.S., Inc.
Coppell, TX
Define detailed functional behaviors, workflows, business rules, data models, integration requirements, and API contracts.
Added 13 mins ago
Lead Systems Analyst
WMC Wellington Management Company LLP
Boston, MA
…and investigate data and platform issues using SQL, Python, API queries, and cloud data and logs; author and maintain support playbooks, troubleshooting guides, and administrative…
Added 21 mins ago
UG
Director, Software Engineering
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
…data platforms on Snowflake, and transform healthcare data integration across Medicare and Medicaid programs. You will be at the forefront of engineering transformation, actively building,…
Added 22 mins ago
SAP GRC Lead
GAF
Parsippany, NJ
SCIM API integration for automated provisioning across SaaS platforms
Added 22 mins ago
Director, Enterprise Architecture
sephora.com
Remote, United States
…performance, identifying areas for optimization and overseeing integration of new technologies into existing infrastructure. Extensive IT Architecture Experience: 10+ years of experience as…
Added 24 mins ago
WD
Lead Software Engineer
Walt Disney Attractions Technology LLC
Lake Buena Vista, FL
- $148,300 to $198,800 USD / year
Hands-on familiarity with cloud platforms (AWS, Azure, GCP), API-led integration, security-by-design, and data architecture principles.
Added 29 mins ago
Director, Data & AI Platforms
J&J Family of Companies
Raritan, NJ
Lead ingestion and streaming (e.g., Fivetran, SAP Business Data Cloud, Amazon MSK, Lakeflow Declarative Pipelines), lakehouse and medallion design, orchestration and API integration.
Added 29 mins ago
Sr. AI Enablement Specialist
Exact Sciences Corp
United States
Hands-on scripting, integration, or API development experience (Python, JavaScript, or similar)
Added 30 mins ago
A
Carrier Relations Director
ADP
Parsippany, NJ
- $114,500 to $213,500 USD / year
…partnerships with key benefit carriers and brokers focused on API integration with ADP Workforce Now. Your industry expertise and customer focus will be instrumental to drive acquisition of…
Added 30 mins ago
Forward Deployed Engineer
Bausch + Lomb
Bridgewater, NJ
Proficiency in Python and modern API and integration development, with experience building on cloud platforms such as Microsoft Azure or Google Cloud.
Added 30 mins ago
Developer Support Executive
Dow Jones
PRINCETON, NJ
The Developer Support Executive will provide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll…
Added 30 mins ago
C
Senior Contract Management Specialist – Ironclad CLM - Manager
Cognizant
Newark, NJ
- $120,000 to $130,000 USD / year
…processes using Ironclad’s workflow, repository, AI, reporting, and integration…
Added 30 mins ago
C
Senior Contract Management Specialist – Ironclad CLM - Manager
Cognizant
Newark, NJ
- $120,000 to $130,000 USD / year
…processes using Ironclad’s workflow, repository, AI, reporting, and integration…
Added 44 mins ago
AVP, Benefitfocus Technology
ALA Voya Retirement Insurance and Annuity Company
Hartford, CT · Atlanta, GA
…cloud: breaking apart tightly coupled applications, introducing API-first and event-driven integration patterns, reducing technical debt, retiring redundant systems, and improving delivery…
Added 44 mins ago
Director, Data Engineering
NAC Voya Services Company
CT-Work@Home, CT · NJ-Work@Home, NJ · NY-Work@Home, NY · MA-Work@Home, MA
Experience with API and integration concepts within broader enterprise data architectures.
Added 54 mins ago
M
Senior Technical Account Manager, Demand Partnerships (P&C)
MediaAlpha
Los Angeles, CA
- $90,000 to $120,000 USD / year
Gather integration requirements directly from partners, including API specifications, authentication methods, and data formats, and translate them into clear, build-ready tickets for our…
Added 54 mins ago
Senior Salesforce Developer (Remote - US)
ICF Incorporated, LLC
Reston, VA
…range of architecture and planning, system implementation, integration, analytics, and O&M for our…
Added 59 mins ago
DL
Senior Azur Developer - Could-Native
DANE LLC
Washington, DC
- $149,000 to $160,000 USD / year
We are seeking a Senior Azure Application Developer (Cloud-Native) to support the Enterprise Applications Management Division (EAMD), where the design, development, and maintenance of…
Added 1 hour ago
Software Developer – Entry Level
LED FastStart
Lafayette, LA
As an Entry Level Software Developer, you’ll work with cross functional teams to design, build, test, and enhance technology solutions that address client needs. You’ll gain hands‑on…
Added 1 hour ago
PLM Enterprise Architect
Capgemini
Bellevue, WA, WA
Experience designing AI-ready / API-open platforms and understanding of agentic / MCP integration patterns for augmented engineering.
Added 1 hour ago
Director, Technology (Omaha, NE)
First National Bank of Omaha
United States
Drive modern engineering practices, including API-first and event-driven design, automated testing, CI/CD, observability, infrastructure automation, secure coding, and cloud-native patterns…
Added 1 hour ago
Sr. Production Support Engineer
Retail Services & Systems, Inc
United States
…mobile apps) in a production environment; supporting data and integration workflows (ETL processes or EDI integrations used for invoices and purchase orders); supply chain, inventory, and…
Added 1 hour ago
Back End Developer
Robert Half
Baytown, TX
Description We are looking for a Back End Developer to join a financial services team in Baytown, Texas. In this role, you will help build and support reliable web-based solutions that…
Added 1 hour ago
Oracle EBS R12 Developer
Robert Half
Round Rock, TX
Strong capability in API development and integration design for enterprise applications.
Added 1 hour ago
A
Carrier Relations Director
ADP
El Paso, TX
- $114,500 to $213,500 USD / year
…partnerships with key benefit carriers and brokers focused on API integration with ADP Workforce Now. Your industry expertise and customer focus will be instrumental to drive acquisition of…

Dow Jones

Developer Support Executive

PRINCETON, NJ, United States

Base Pay Range: $84,344 - $95,000

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Job details

Pay: Base Pay Range: $84,344 - $95,000
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description:

About the Team:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. We encourage anyone that wants to join us in our mission to apply.

About the Role:

The Developer Support Executive will provide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who build applications with our APIs or services. You’ll serve as an advocate for developers using the Dow Jones platform by ensuring the accuracy of our technical documentation, developing and testing the platform, creating relevant sample code, and managing the content on the Dow Jones Support site. Hours of Support* : Working Hours based in US West Coast Time: 4:30 PM - 12:30 AM PT. *Hours subject to change. You will report to the Supervisor of Developer Support.

You will:

Provide Phone and Email support for developers who are implementing one or more of Dow Jones API’s or products.
Certify Customer applications to ensure they adhere to Dow Jones Technical and Branding Guidelines.
Provide support for Dow Jones Integration and Destination products.
Handle 3rd Level support for unresolved Technical Support issues.
Escalating issues to other departments when appropriate
Getting status’ on outsourced issues and keeping the technical staff informed
Assist with mentoring, and coaching technical staff.
Recognize and report problem trends.
Review and communicate system enhancement needs, leading the solution implementation.
Be responsible for helping with coverage for other regions or for any “on call” or weekend duties.
Conduct Kick off meetings with customers to design workflows that adhere to Certification rules for the Dow Jones Platform.
Communicate best practices on using Dow Jones API's and Services.
Work with customers to troubleshoot and resolve technical issues.
Write code samples, tutorials, and technical articles for the developer support portal.
Developing internal tools/applications as directed by management.

Key Relationships:

Work with technical staff and other departments within customer service to resolve customer problems
Work closely with the various system development groups, Global operations, and Product Testing
Work as a team member in the Development Support Group Team
Interact with customer service to resolve production issues
Interact with Technology group members to support each other
Contact customers System/Network/Developer contacts as necessary to troubleshoot or resolve customer related issues
Assist the sales force in resolving technical issues
Keep management informed of all severity one problems

You Have:

Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
Experience developing or supporting sites using API and SDK integrations.
Networking or communication protocol knowledge.
High level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.
Knowledge of networking or communication protocol including HTTPS, SFTP, and other common protocols.
Ability to assimilate complex product knowledge and identify appropriate solutions.
Ability to effectively adapt to a changing work environment and structure.
Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.
High degree of professionalism. Sets performance; assumes responsibility and accountability for successfully completing assignments.
Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.
Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. (Past experience with salesforce.com is a plus).
Coding skills in a programming language such as C#, Java, Perl, Ruby, Python (preferred).
Minimum of 3 years in a Technical Support or Developer role working with Web applications (preferred).
Experience working with XML and Relational Databases (desired).
Experience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues (desired).

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area: Dow Jones - Customer Service

Job Category: IT, Telecom & Internet

Union Status:

Union / A clear and likely internal candidate

Base Pay Range: $84,344 - $95,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Req ID: 56343

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More about this job

Skills

Customer service
Factiva
Regulatory compliance
Documentation
Technical support
Coaching
Troubleshoot
Work as a team
Contact customers
Sales
Communication skills
Product knowledge
Customer relations
Troubleshooting
C#
Oracle Java
Perl
Ruby
Python

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