Jobs in the United States

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Added just now
Sr. Account Executive
SalesFirst Recruiting-1
Sacramento, CA
…education, leadership development, IT training, construction and engineering training, safety programs, and role-based employee…
Added 1 min ago
Systems Engineering Manager - Ridgeland, MS
BankPlus
Ridgeland, MS
The Systems Engineering Manager will provide leadership and supervision to ensure IT infrastructure supports the requirements of the company’s near-term growth goals and aligns with its…
Added 2 mins ago
Senior Account Sales Engineer
Cognex Corporation
MN
Coordinate complex application evaluations, leveraging the Applications Engineering team for technical assessments.
Added 2 mins ago
Software Engineer Manager II
One Identity
United States
One Identity is excited to welcome a Software Engineering Manager. If you’re passionate about leadership and innovation, this is the perfect opportunity for you!
Added 4 mins ago
Sr Staff Project/Program Mgmt Specialist (Semiconductor Industry)
Renesas Electronics
Morrisville, NC
Collaborate closely with multiple departments including Applications, Design, Marketing, Product, Packaging, Reliability, Quality and Test engineering.
Added 5 mins ago
Forward Deployed Engineer, Data De-Identification (Co-op)
Tonic AI
Remote, United States
- Diagnose problems as they appear. Where you can, fix them for the whole solution or for the one case. Where you can't, understand the issue well enough to explain it clearly to the…
Added 5 mins ago
Windows Engineer, Lead
Koniag Government Services
Vienna, VA
…enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a…
Added 6 mins ago
Project Administrator - CEI
England, Thims & Miller Inc.
Jacksonville, FL
…The PA independently evaluates project challenges, develops solution-focused approaches aligned with client goals, and coordinates with the Senior Project Engineer (SPE) as needed. This…
Added 6 mins ago
Sr. Product Owner I- Operations Tech.
Duquesne Light Company
Glenshaw, PA
Roles at this level require a university/college degree, typically in Engineering, Computer Science, Information Systems, or a related field.
Added 6 mins ago
ECAD Application Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Bellevue, WA
…Design (ECAD) tools and database management for electrical engineering design, layout, and simulation engineers. You will anticipate tool needs, support users, and develop processes to…
Added 7 mins ago
Solution Architect
Stellantis
Auburn Hills, MI
The role is that of a Solution Architect. In summary, that role is responsible for proposing technical, AI-based solutions for problems or opportunities already identified across PDT. More…
Added 7 mins ago
Account Manager – AEC
Esri
San Antonio, TX
We invite you to bring your experience and passion for Architecture, Engineering, and Construction (AEC) coupled with an understanding of applying geospatial technology to become an…
Added 8 mins ago
Associate Consultant
TD SYNNEX Corporation
Remote, United States
Develop expertise within designated solution areas, industries, or business disciplines.
Added 8 mins ago
WU
Senior Site Reliability Engineer, Risk and Compliance Platforms - Austin, TX (Hybrid)
Western Union, LLC
United States
- $125,000 to $140,000 USD / year
You will bring modern site reliability engineering, distributed-systems, observability, automation, and resilience practices to applications supporting financial-crime prevention and…
Added 9 mins ago
WA
Legal Engineer
WFB Ashurst Perkins Coie US LLP
Seattle, WA · Portland, OR · Anchorage, AK · Phoenix, AZ · Denver, CO · Dallas, TX · Boise, ID · Bellevue, WA · Austin, TX · Houston, TX · Chicago, IL · Washington, DC
- $138,450 to $249,360 USD / year
…manage projects, drive user training and adoption, measure solution success, and advance firmwide innovation through emerging AI…
Added 11 mins ago
Facilities Supervisor
Ultium Cells LLC
Spring Hill, TN
Ultium Cells, LLC. is a joint venture Lithium-ion automotive battery cell manufacturing plant between LG Energy Solution, Ltd., and General Motors. This high-technology plant is a new…
Added 13 mins ago
Systems Engineer
Salesforce, Inc.
TX · IN
…on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's…
Added 14 mins ago
Software Architect
PDI Technologies
Remote, United States
…Claude Code, Cursor, or similar tools as part of your everyday engineering workflow, while knowing when AI is useful and when a simpler deterministic solution is the better…
Added 15 mins ago
QS
QA/QC Lead Manager – Field Operations
QE Solar
Arcadia, FL
- $80,000 to $95,000 USD / year
…capabilities span MV/HV electrical, vegetation management, engineering, and capital improvements, to streamline asset management for project…
Added 16 mins ago
Director of Capital Project Techology Solution Management
Metropolitan Transportation Authority
NY
…pillars: Capital Project Technology Innovation and Capital Project Solution Management. The Technology Innovation pillar is responsible for building relationships with agencies to prototype…
Added 18 mins ago
Principal Software Engineer
Sysco Payroll, Division of Sysco Resources Services, LLC
United States
…functionality of committed code for all members of the software engineering team to ensure that technologies interoperate or connect to each other appropriately. Operate as an expert-level…
Added 19 mins ago
Program Manager- Program Integration
KBR Wyle Services, LLC
Beavercreek Township, OH
Bridge capability needs into materiel solution planning, early systems engineering, and T&E strategy development.
Added 20 mins ago
Senior Software Engineer (.NET, Angular & Agentic AI)
Wolters Kluwer DXG U.S., Inc.
Coppell, TX
Contribute to solution design and mentor peers informally.
Added 20 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank National Association
Minneapolis, MN
Review data models, solution designs, and critical code for quality, security, scalability, performance, and alignment with engineering standards.
Added 20 mins ago
ID
Federal Account Executive (AE)
Istari Digital
Remote, United States
- $98,000 to $170,000 USD / year
Istari Digital is a high-growth technology company enabling the next generation of AI-native engineering across aerospace, defense, and industrial enterprises. Our infrastructure platform…

douglas electrical components

Customer Service Rep.

Randolph, NJ, United States

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Job details

Posting language: English

Original job description

SUMMARY: The Customer Service Representative (CSR) is responsible for providing exceptional service to customers by ensuring accurate order processing, resolving customer inquiries, and maintaining positive relationships. This role focuses on delivering high-quality customer service through effective communication and coordination with various departments to ensure customer satisfaction.

CORE VALUES

All employees are expected to demonstrate the Company’s Core Values through daily actions, decision-making, and interactions:

Client Oriented – Focus on developing long-term relationships, products, and services that meet client needs.
Open – Communicate honestly and transparently about capabilities, challenges, and solutions.
Nimble – Think critically, respond quickly, and adapt effectively to changing priorities and situations.
Necessary – Recognize that every role contributes to organizational success and take ownership of outcomes.
Engineering Mindset – Approach challenges by developing practical, thoughtful solutions regardless of role.
Continuous Improvement – Actively seek opportunities to improve processes, performance, and personal development.
Teamwork – Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to customer inquiries and resolve issues in a timely and professional manner.
Provide information about products, services, and order statuses.
Address any customer concerns and work collaboratively to find solutions that meet their needs.
Accurately process customer orders, ensuring correct part numbers, pricing, quantities, and ship dates.
Coordinate with internal teams (purchasing, production, etc.) to ensure timely order fulfillment and meet delivery requirements.
Follow up with customers to confirm delivery timelines and order status updates.
Strive to build strong, long-term relationships with customers by providing exceptional service and support.
Assist in ensuring customer orders meet quality and shipping requirements by following company procedures.
Maintain accurate records of customer interactions, transactions, and feedback in the company’s ERP.
Prepare and submit regular reports on customer issues and resolutions, as well as product inquiries.

SKILLS AND ABILITIES:

Strong customer service orientation with the ability to empathize and resolve customer issues.
Excellent written and verbal communication skills.
High level of attention to detail and accuracy in order processing.
Ability to work effectively both independently and within a team.
Problem-solving abilities to address customer issues and provide solutions.

KEY COMPETENCIES:

Customer/Client Focus
Accountability and Ownership
Collaboration and Teamwork
Adaptability and Agility
Continuous Improvement Mindset
Integrity and Transparency
Solution-Oriented Thinking

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required; Associate's degree or higher preferred.
2+ years of customer service experience, preferably in a related field (manufacturing experience preferred).
Proficiency in ERP systems and MS Office Suite.
Strong organizational skills with the ability to manage multiple tasks and priorities.

OTHER QUALIFICATIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Stand under 1/3 of the time.
Walk under 1/3 of the time.
Required to sit for long periods of time.
Use hands to finger, handle, or feel 1/3 to 2/3 of the time.
Reach with hands and arms 1/3 to 2/3 of the time.
Talk or hear 1/3 to 2/3 of the time.
Lift up to 20 pounds under 1/3 of the time.
The above physical demands include duties such as sitting at workstation using PC, making and receiving phone inquiries, packing files, moving within company to communicate with other departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment and may require occasional weekend and/or evening work.
Moderate noise (examples: business offices with computers and printers, light traffic and visits to factory).
Some travel (1-3%) to various training courses may be required during the year.

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