Jobs in the United States

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Registered Nurse - CVICU
TriHealth
Montgomery, OH
Access to exceptional education and development through the Cleveland Clinic partnership.
Added just now
Cardiovascular Technology Student - Cardiac Catheterization and Electrophysiology (EP) Lab - Roper Hospital - PRN
Roper St. Francis Healthcare
Charleston, SC
Actively pursue personal growth and development in area of study
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Data Management Associate
Illumia, LLC
Scottsdale, AZ · Ithaca, NY
…fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility…
Added just now
H&S Specialist III Utility/Member Services
Arkansas Electric Cooperative
Little Rock
Coordinates industrial hygiene monitoring activities and assists with the development of corrective measures to control identified health hazards.
Added 1 min ago
Coordinator Provider Network
Amerihealth Caritas
Newark, DE
Remote – This position is fully remote. The Associate must be located in Delaware (DE) to attend in office meeting as needed.
Added 1 min ago
AG
Supply Planning Manager
ARDAGH GROUP
Chicago, IL
- $111,900 to $167,900 USD / year
…support of the AMP-NA demand plan. This role reports to the Associate Director of Supply…
Added 2 mins ago
Training Coordinator
Haleon US Holdings LLC
NE
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations…
Added 2 mins ago
AI
HR & Accounting Clerk
API International
Tualatin, OR
- $23 to $25 USD / hour
Added 2 mins ago
General Manager
Wawa Inc. (210515330)
Port Charlotte, FL
…everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow…
Added 2 mins ago
CB
Production Associate
Cornerstone Building Brands
Spokane Valley, WA
- $20.5 to $21.5 USD / hour
…programs, tuition reimbursement, training, and professional…
Added 2 mins ago
KS
Account Associate - State Farm Agent Team Member
Kristin Sorensen - State Farm Agent
Helotes, TX
- $55,000 to $80,000 USD / year
As Account Associate - State Farm Agent Team Member for Kristin Sorensen - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency…
Added 2 mins ago
Principal Coordinator, Security Operations Specialist I, Global Workplace Services
Capital One
Riverwoods, IL
…Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation…
Added 2 mins ago
Senior Associate, Product Management - Secured Card
Capital One
NY · McLean, VA · Richmond, VA
1+ years working with cross functional teams as a product owner in an agile development process
Added 2 mins ago
Manager, Business Analyst - People Strategy & Analytics
Capital One
McLean, VA · NY · Richmond, VA
…and you will do it all in a collaborative environment that promotes continuous learning, rewards innovation, and prioritizes your development.
Added 2 mins ago
Associate Counselor / Therapist
Pyramid Healthcare
Atlanta, GA
Provide documentation and support for utilization review and participate in the UR process.
Added 3 mins ago
Adjunct Faculty, Cellular & Molecular Biology
Colorado Mountain College
Leadville, CO
The adjunct faculty members of Colorado Mountain College are here to assist students in their learning process by utilizing all appropriate staff resources, materials, facilities, and…
Added 3 mins ago
KK
Account Associate - State Farm Agent Team Member
Kristen Kruger Boswell - State Farm Agent
Tempe, AZ
- $65,000 to $75,000 USD / year
As an Account Associate for Kristen Kruger Boswell - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful…
Added 3 mins ago
Executive Project Analyst
University of New Orleans
Baton Rouge, LA
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in…
Added 3 mins ago
A
Production Associate
Aerotek
East Rochester, NY
- $18 USD / hour
…grow with a company that values teamwork, safety, and employee…
Added 3 mins ago
Assistant Store Manager - Specialty
HOME DEPOT U.S.A., INC.
United States
…product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.…
Added 4 mins ago
Vocational Specialist
Community for New Direction
Columbus, OH
Identify, develop and enhance partnerships with career development collaboratives between Family Gateway and agencies, institutions, companies and community members that will hire…
Added 4 mins ago
YR
National Resident Nurse Prescott
Yavapai Regional Medical Center
PRESCOTT, AZ
- $35 USD / hour
…Residency Program designed to support your growth and professional development. With a strong drive to learn and a team-first mindset, you’ll continue sharpening your skills while building…
Added 5 mins ago
Human Resources Generalist
INTRALOT INC
Duluth, GA
…organizations. Drawing on extensive know-how, advanced product development standards, and substantial experience operating lottery games, the company delivers custom-built integrated…
Added 5 mins ago
Sales Intern (Paid)
United Rentals (N A), Inc
Knoxville, TN
…the leading company in the industry. You will learn the sales process by spending time in both inside and outside sales with a continuous focus on customer service excellence. You will…
Added 5 mins ago
Sales Intern (Paid)
United Rentals (N A), Inc
Nashville, TN
…the leading company in the industry. You will learn the sales process by spending time in both inside and outside sales with a continuous focus on customer service excellence. You will…

douglas electrical components

Customer Service Rep.

Randolph, NJ, United States

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Job details

Posting language: English

Original job description

SUMMARY: The Customer Service Representative (CSR) is responsible for providing exceptional service to customers by ensuring accurate order processing, resolving customer inquiries, and maintaining positive relationships. This role focuses on delivering high-quality customer service through effective communication and coordination with various departments to ensure customer satisfaction.

CORE VALUES

All employees are expected to demonstrate the Company’s Core Values through daily actions, decision-making, and interactions:

Client Oriented – Focus on developing long-term relationships, products, and services that meet client needs.
Open – Communicate honestly and transparently about capabilities, challenges, and solutions.
Nimble – Think critically, respond quickly, and adapt effectively to changing priorities and situations.
Necessary – Recognize that every role contributes to organizational success and take ownership of outcomes.
Engineering Mindset – Approach challenges by developing practical, thoughtful solutions regardless of role.
Continuous Improvement – Actively seek opportunities to improve processes, performance, and personal development.
Teamwork – Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to customer inquiries and resolve issues in a timely and professional manner.
Provide information about products, services, and order statuses.
Address any customer concerns and work collaboratively to find solutions that meet their needs.
Accurately process customer orders, ensuring correct part numbers, pricing, quantities, and ship dates.
Coordinate with internal teams (purchasing, production, etc.) to ensure timely order fulfillment and meet delivery requirements.
Follow up with customers to confirm delivery timelines and order status updates.
Strive to build strong, long-term relationships with customers by providing exceptional service and support.
Assist in ensuring customer orders meet quality and shipping requirements by following company procedures.
Maintain accurate records of customer interactions, transactions, and feedback in the company’s ERP.
Prepare and submit regular reports on customer issues and resolutions, as well as product inquiries.

SKILLS AND ABILITIES:

Strong customer service orientation with the ability to empathize and resolve customer issues.
Excellent written and verbal communication skills.
High level of attention to detail and accuracy in order processing.
Ability to work effectively both independently and within a team.
Problem-solving abilities to address customer issues and provide solutions.

KEY COMPETENCIES:

Customer/Client Focus
Accountability and Ownership
Collaboration and Teamwork
Adaptability and Agility
Continuous Improvement Mindset
Integrity and Transparency
Solution-Oriented Thinking

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required; Associate's degree or higher preferred.
2+ years of customer service experience, preferably in a related field (manufacturing experience preferred).
Proficiency in ERP systems and MS Office Suite.
Strong organizational skills with the ability to manage multiple tasks and priorities.

OTHER QUALIFICATIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Stand under 1/3 of the time.
Walk under 1/3 of the time.
Required to sit for long periods of time.
Use hands to finger, handle, or feel 1/3 to 2/3 of the time.
Reach with hands and arms 1/3 to 2/3 of the time.
Talk or hear 1/3 to 2/3 of the time.
Lift up to 20 pounds under 1/3 of the time.
The above physical demands include duties such as sitting at workstation using PC, making and receiving phone inquiries, packing files, moving within company to communicate with other departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment and may require occasional weekend and/or evening work.
Moderate noise (examples: business offices with computers and printers, light traffic and visits to factory).
Some travel (1-3%) to various training courses may be required during the year.

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