Jobs in the United States

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E.L.L. Classroom Aide
Meramec Valley R-III School District
Pacific, MO
60 college credit hours or associate degree required
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Registered Nurse - CVICU
TriHealth
Montgomery, OH
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Cardiovascular Technology Student - Cardiac Catheterization and Electrophysiology (EP) Lab - Roper Hospital - PRN
Roper St. Francis Healthcare
Charleston, SC
This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for ALL physical requirements for each physical demand and work…
Added just now
Data Management Associate
Illumia, LLC
Scottsdale, AZ · Ithaca, NY
Associate’s degree with 2 years of work experience
Added 1 min ago
H&S Specialist III Utility/Member Services
Arkansas Electric Cooperative
Little Rock
Associate's degree from an accredited university. Technical Certificate in Safety and Health, Industrial Hygiene, or other related field from an accredited institution, plus 5 years…
Added 1 min ago
PA
Industrial Maintenance Tech
Pennex Aluminum Company
Greenville, PA
- $25 to $33 USD / hour
High school diploma or equivalent; relevant technical certification or associate degree preferred.
Added 1 min ago
Account Executive
Amerihealth Caritas
Newark, DE
Remote – This position is fully remote. The Associate must be located in Delaware (DE) to attend in office meeting as needed.
Added 1 min ago
Coordinator Provider Network
Amerihealth Caritas
Newark, DE
Remote – This position is fully remote. The Associate must be located in Delaware (DE) to attend in office meeting as needed.
Added 1 min ago
Senior Account Executive
Amerihealth Caritas
Newark, DE
Remote – This position is fully remote. The Associate must be located in Delaware (DE) to attend in office meeting as needed.
Added 1 min ago
Food Services Director
Complete Care at West Caldwell
West Caldwell, NJ
Associate's or higher degree in food service management or in hospitality, including a course of study in food service or restaurant management from an accredited institution of higher…
Added 1 min ago
Assoc Dir, Thought Leader Liaison (Heme/Onc- West Region)
Servier Monde
United States
The Associate Director, Thought Leader Liaison is responsible for engaging with thought leaders, and the development and execution of peer-to-peer initiatives. To ensure alignment with…
Added 1 min ago
Bus Development Mgr
Staples Canada
Remote, United States
Inclusive culture with associate-led Business Resource Groups.
Added 2 mins ago
AG
Supply Planning Manager
ARDAGH GROUP
Chicago, IL
- $111,900 to $167,900 USD / year
…support of the AMP-NA demand plan. This role reports to the Associate Director of Supply…
Added 2 mins ago
Training Coordinator
Haleon US Holdings LLC
NE
Associate's degree with 2+ years of experience or High School diploma and 4+ years of experience
Added 2 mins ago
AI
HR & Accounting Clerk
API International
Tualatin, OR
- $23 to $25 USD / hour
Added 2 mins ago
General Manager
Wawa Inc. (210515330)
Port Charlotte, FL
Added 2 mins ago
CB
Production Associate
Cornerstone Building Brands
Spokane Valley, WA
- $20.5 to $21.5 USD / hour
Added 2 mins ago
KS
Account Associate - State Farm Agent Team Member
Kristin Sorensen - State Farm Agent
Helotes, TX
- $55,000 to $80,000 USD / year
As Account Associate - State Farm Agent Team Member for Kristin Sorensen - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency…
Added 3 mins ago
Principal Coordinator, Security Operations Specialist I, Global Workplace Services
Capital One
Riverwoods, IL
Added 3 mins ago
Senior Associate, Product Management - Secured Card
Capital One
NY · McLean, VA · Richmond, VA
…value to our Secured Card business. We are seeking a Senior Associate, Product Manager to take ownership of our secured card data product, collaborating closely with stakeholders across…
Added 3 mins ago
Manager, Business Analyst - People Strategy & Analytics
Capital One
McLean, VA · NY · Richmond, VA
Strategic problem solving: Identify high impact opportunities to transform the associate experience, conduct analysis, and share insights that inform solutions
Added 3 mins ago
Associate Counselor / Therapist
Pyramid Healthcare
Atlanta, GA
Licensure in the state of Georgia: (LAPC) Licensed Associate Professional Counselor, (LMFT) Licensed Marriage and Family Therapist, (LMSW/LCSW) Licensed Master's in Social Work/Licensed…
Added 3 mins ago
R5056066 Wind Hub Technician - ND1 (Glen Ullin, ND)
GE Vernova International LLC
Remote, United States
1+ year(s) experience as a Wind Technician/Wind Mechanic, or completed Wind Certificate Program/Associate’s Degree in Energy, or 2 years of electrical work experience, and
Added 3 mins ago
Adjunct Faculty, Cellular & Molecular Biology
Colorado Mountain College
Leadville, CO
…students. Colorado Mountain College is an institution offering associate and bachelor’s degrees with a focus on positive classroom experiences and excellent outcomes for all students. CMC…
Added 3 mins ago
KK
Account Associate - State Farm Agent Team Member
Kristen Kruger Boswell - State Farm Agent
Tempe, AZ
- $65,000 to $75,000 USD / year
As an Account Associate for Kristen Kruger Boswell - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful…

douglas electrical components

Customer Service Rep.

Randolph, NJ, United States

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Job details

Posting language: English

Original job description

SUMMARY: The Customer Service Representative (CSR) is responsible for providing exceptional service to customers by ensuring accurate order processing, resolving customer inquiries, and maintaining positive relationships. This role focuses on delivering high-quality customer service through effective communication and coordination with various departments to ensure customer satisfaction.

CORE VALUES

All employees are expected to demonstrate the Company’s Core Values through daily actions, decision-making, and interactions:

Client Oriented – Focus on developing long-term relationships, products, and services that meet client needs.
Open – Communicate honestly and transparently about capabilities, challenges, and solutions.
Nimble – Think critically, respond quickly, and adapt effectively to changing priorities and situations.
Necessary – Recognize that every role contributes to organizational success and take ownership of outcomes.
Engineering Mindset – Approach challenges by developing practical, thoughtful solutions regardless of role.
Continuous Improvement – Actively seek opportunities to improve processes, performance, and personal development.
Teamwork – Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to customer inquiries and resolve issues in a timely and professional manner.
Provide information about products, services, and order statuses.
Address any customer concerns and work collaboratively to find solutions that meet their needs.
Accurately process customer orders, ensuring correct part numbers, pricing, quantities, and ship dates.
Coordinate with internal teams (purchasing, production, etc.) to ensure timely order fulfillment and meet delivery requirements.
Follow up with customers to confirm delivery timelines and order status updates.
Strive to build strong, long-term relationships with customers by providing exceptional service and support.
Assist in ensuring customer orders meet quality and shipping requirements by following company procedures.
Maintain accurate records of customer interactions, transactions, and feedback in the company’s ERP.
Prepare and submit regular reports on customer issues and resolutions, as well as product inquiries.

SKILLS AND ABILITIES:

Strong customer service orientation with the ability to empathize and resolve customer issues.
Excellent written and verbal communication skills.
High level of attention to detail and accuracy in order processing.
Ability to work effectively both independently and within a team.
Problem-solving abilities to address customer issues and provide solutions.

KEY COMPETENCIES:

Customer/Client Focus
Accountability and Ownership
Collaboration and Teamwork
Adaptability and Agility
Continuous Improvement Mindset
Integrity and Transparency
Solution-Oriented Thinking

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required; Associate's degree or higher preferred.
2+ years of customer service experience, preferably in a related field (manufacturing experience preferred).
Proficiency in ERP systems and MS Office Suite.
Strong organizational skills with the ability to manage multiple tasks and priorities.

OTHER QUALIFICATIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Stand under 1/3 of the time.
Walk under 1/3 of the time.
Required to sit for long periods of time.
Use hands to finger, handle, or feel 1/3 to 2/3 of the time.
Reach with hands and arms 1/3 to 2/3 of the time.
Talk or hear 1/3 to 2/3 of the time.
Lift up to 20 pounds under 1/3 of the time.
The above physical demands include duties such as sitting at workstation using PC, making and receiving phone inquiries, packing files, moving within company to communicate with other departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment and may require occasional weekend and/or evening work.
Moderate noise (examples: business offices with computers and printers, light traffic and visits to factory).
Some travel (1-3%) to various training courses may be required during the year.

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