Community Long-Term Support Worker

Description The purpose of the CLTS Worker position is to provide support and service coordination to children living with an intellectual/developmental disability, physical disability, and/or severe emotional disturbance and their family/caregivers with the primary responsibility of promoting the child’s health, safety and welfare in their home and community.

Based on 37.5 hours per week, full-time, non-exempt. 2026 Salary: $28.96 - $31.31 per hour

Douglas County offers a competitive benefits package including but not limited to:

• Annual wage increase based on eligibility
• Paid, on-the-job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement- One of the most well managed retirement systems in the nation- Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail
• County-paid Life Insurance Policy – coverage equivalent to annual salary - affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
• Competitive paid time off including vacation, sick time, personal days and holidays
• Public Student Loan Forgiveness (PSLF) Employer

Douglas County is an Equal Opportunity and Affirmative Action employer. Essential Duties The following duties are normal for this position but should not be construed as exclusive or all- inclusive.

• Assisting families to determine program functional eligibility by administering the Children’s Long-Term Care Functional Screen and assisting in financial eligibility through WI Medicaid.
• Assessing and periodically reassessing the participant’s health, safety and functional capacity while maintaining monthly contact with families through direct contact or collateral contact.
• Providing crisis and critical incident intervention and resolution.
• Developing Individual Service Plans with families consistent with their identified outcomes and updating the plan at the required intervals.
• Verify that services are delivered in accordance with program requirements.
• Assist in locating available service providers to meet outcomes identified in the service plan.
• Providing transitional planning and support as children age into adult long-term care services.
• Advocating and providing information for coordination with other services and resources including but not limited to: court-ordered, youth justice, or child protective services.
• Referring and assisting families in accessing other public benefits, energy assistance, or other income-based services.
• Maintains case files and completes documentation and program paperwork within program regulations.
• Complete the necessary training to become certified in the administration of the Children’s Long-Term Care Functional Screen.
• Complete any approved and required Department of Health Services training
• Participates in mandatory department trainings and unit trainings.
• Participates in monthly unit meetings.
• Performs other duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Minimum Qualifications Required Competencies

Communicates clearly and effectively, both verbally and in writing, ensures understanding, and conveys information accurately.

• Maintain confidentiality and discretion in handling business-related files, reports, and conversations, adhering to open records laws.
• Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Perform detailed work accurately and independently within required timeframes, ensuring high-quality outputs.
• Establish and maintain effective working relationships with supervisors, coworkers, customers, providers, and staff from other agencies.
• Ability to manage assigned caseload effectively, prioritizing work duties to ensure timely and efficient service delivery.

Qualifications

Qualifications may be met through a combination of education and practice experience including:

• An associate’s degree in a human services-related field and two years of experience working with people of the specific target group(s) for which they are employed.
• A course of study and practice experience that meets requirements for state certification or licensure as a social worker and also one year experience with individuals with disabilities.
• A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a health- or human services-related field and one year of experience working with individuals with disabilities.
• A minimum of four years’ experience as a long-term support SSC.
• A combination of training and experience equivalent to four years of long-term support case management practice.

Knowledge

• Working knowledge of social and economic factors which influence family life.
• Some knowledge of principles of human behavior and development.
• Knowledge of community resources.
• Knowledge of public social service and assistance programs.
• Knowledge of interviewing techniques and problem solving methodology.
• Have knowledge of the warning signs of child abuse and neglect.
• Have knowledge of and ability to demonstrate an understanding of cultural competence and diversity when providing services.
• Have knowledge of computers, computer programs and data entry.
• Have basic knowledge of Wisconsin’s Medicaid long-term care programs, their eligibility requirements, and procedures.

Supplemental Information Working conditions If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will be required to perform non-sedentary and sedentary work. Non-sedentary work includes walking distances on uneven surfaces and climbing stairs; standing and sitting variable times; carrying a lap top computer and other materials simultaneously; and ability to lift up to 30 pounds. May require field visits, sometimes in buildings or terrain that is not handicapped accessible. Requirements include driving a vehicle to and from appointments. Shall maintain a valid driver's license and proof of insurance. Testing Requirements Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured interview, references and/or background investigation.

Benefits

Health Insurance After 30 days of employment (Employee pays 15% of premium) Single, or Employee + 1 or Family options Contact Human Resources for further info

Dental Insurance After 30 days of employment (Employee pays 15% of premium) Single, or Employee + 1 or Family options Contact Human Resources for further info

Life Insurance After 6 months of employment Basic: 1 times your annual salary (County Paid) Supplemental: 2 times your annual salary (Employee Paid) Additional: 3 to 5 times your annual salary (Employee Paid) Optional spousal and dependent life insurance (Employee Paid)

$4,000 Life Insurance Policy (County Paid)

Wisconsin Retirement:

Employer and Employee contributions to Wisconsin Retirement System (WRS are regulated by the State of Wisconsin. Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail.

Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees.

Pre-Tax Plan:

Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by "setting aside" dollars spent on dependent daycare expenses).

Vacation:

Vacation is accumulated on a monthly basis. Newly hired employees will accrue vacation from their date of hire, but are not eligible to take vacation until successful completion of four months of their employment.

Sick Time:

Sick time accumulates at 1 day per month up to 120 days.

Employee Assistance Program:

(EAP) is confidential, professional help with personal matters. (County Paid)

Long Term Disability After 30 days of employment.

Short Term Disability After 30 days of employment (At Employee Expense).

Holidays 10 Paid Holidays per year.*

Personal Days 5 days per year *

*With the exception of those specific services which operate on a 24-hour basis. Contact Douglas County Human Resources for further info.