US - Project Manager – IT Services and Cloud Solutions

Project Manager – IT Services and Cloud Solutions

• Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and Azure.
• Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and Statements of Work (SOW).
• Manage onshore-offshore delivery teams across geographically distributed, matrixed environments, overseeing task execution, daily operations, and service performance to meet or exceed Service Level Agreements (SLAs).
• Apply ITIL-based practices for managing incidents, problems, and change requests within the managed services delivery lifecycle.
• Monitor project progress using tools such as Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks, budgets, and customer escalations.
• Coordinate solution design and deployment activities by engaging functional and technical consultants, system architects, and client business users.
• Drive service improvement, automation, and standardization of delivery processes, applying Six Sigma and Lean principles (Kaizen, BIQ, 5S) to improve productivity, quality, and lead time.
• Conduct regular status calls, delivery reviews, and governance/steering committee meetings with customers to ensure transparency, alignment, and satisfaction.
• Ensure compliance with internal quality standards and support audit processes, manage documentation, knowledge sharing, and continuous improvement across projects.
• Lead project handovers, post-go-live support planning, and project closure activities, ensuring knowledge retention and smooth service transitions.
• Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.

Qualifications:

• Bachelor's degree or foreign equivalency in Information Science or Computer Science, with one year progressive experience as Project Manager or Project Lead.
• Proficiency in Microsoft Project Plan, JIRA and Selenium.

Full time, 40 hour/week.

Mail resume to HR, dotSolved Systems, Inc. at 4900 Hopyard Rd, Suite 285, Pleasanton, CA 94588 or email resume to jobposting@dotsolved.com​. Must refer to Job# CAVS2607