IT Business Relationship Analyst

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

• Location: West Fargo-Main Office

Job Information

The IT Business Relationship Analyst supports the connection between DDIA and customers by coordinating project and program activities, preparing customer-facing communications, and supporting service proposals, by ensuring customer needs are clearly documented and followed through to completion. This role is focused on practical execution, including tracking demand, organizing status updates, supporting sales and service opportunity discussions, preparing training and enablement materials, and coordinating with DDIA service owners, delivery teams, finance/procurement, and external suppliers. The position helps improve customer visibility, service awareness, and communication consistency by maintaining project information, supporting QBR/HBR preparation, assisting with issue escalation follow-up, and helping customers understand available DDIA services, tools, processes, and next steps.

Role & Responsibility

Customer Communication and Relationship Support:

• Support day-to-day communication with DDIA customers, business stakeholders, suppliers, and members of other DDI organizations.
• Document customer needs, project requests, pain points, meeting notes, action items, and follow-up activities.
• Prepare clear customer-facing updates, training notices, service communications, and presentation materials.
• Coordinate with internal teams to track open items, resolve communication gaps, and provide timely status visibility.

Project, Program, Sales, and Training Support:

• Help customers understand DDIA services, service levels, tools, processes, training offerings, and support channels.
• Support partnership and collaboration with DDI organizations in Europe and Asia, supporting project delivery and engagements with global reach.
• Coordinate project and program activities, including schedules, milestones, risks, dependencies, action items, and status reporting.
• Assist with supporting customer demand and translating business needs into service proposals, SOW inputs, project requests, or roadmap items.
• Support sales and service opportunity development by gathering requirements and partnering with delivery teams, finance/procurement, and leadership to help confirm scope, timing, pricing inputs, dependencies, and delivery approach.
• Support preparation of QBR/HBR materials, customer status reports, training content, service overviews, and communication plans.
• Identify process improvement opportunities and communicate risks, issues, or dependencies that require escalation or leadership awareness.

Job Requirement

Bachelor’s degree in Business Administration, Information Technology, Management Information Systems, Communications, Project Management, or a related field; equivalent experience in project coordination, customer support, sales support, training, service management, or business-facing technology roles may be considered.

• Minimum Experience: 1–3 years in IT project coordination, program coordination, customer success, sales support, service delivery, training coordination, communications, or a related business-facing technology role.
• Ability to build effective working relationships with customers, business stakeholders, service owners, delivery teams, finance/procurement, and suppliers.
• Strong organizational skills with the ability to track action items, project milestones, risks, dependencies, status updates, and follow-up activities.
• Experience preparing clear customer-facing communications, presentations, meeting notes, training materials, and status reports.
• Working knowledge of IT service management concepts, project management practices, customer support processes, service catalogs, and communication workflows.
• Strong written and verbal communication, facilitation, problem-solving, prioritization, and stakeholder coordination skills.
• Ability to coordinate multiple customer requests and project activities while escalating risks, issues, or dependencies in a timely manner.
• Preferred: experience with ServiceNow, PagerDuty, Microsoft 365, project tracking tools, customer training, IT sales support, procurement processes, or managed services environments. CAPM, PMP, ITIL Foundation, or related certification preferred but not required.
• Travel <15%

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

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