Senior Operations Associate, Labs

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role

DoorDash Labs is looking for a Senior Operations Associate to help scale drone delivery across multiple partners and cities in Texas and Tulsa, Oklahoma. You’ll own regional operational workstreams, working closely with drone partners, local teams, and cross-functional stakeholders to improve delivery reliability, support market expansion, and create a consistent experience as our network grows.

You’ll connect what’s happening on the ground with the region’s performance - using data and field observations to identify gaps, prioritize opportunities, and drive solutions from diagnosis through implementation. You’ll manage a large team across multiple sites and cities, setting clear priorities, coaching team members, and holding the team accountable for consistent execution. You’ll also serve as a key operational point of contact for multiple drone partners, aligning on shared priorities, ensuring follow-through, and turning lessons from individual sites into improvements across markets.

This role requires someone who can operate independently, influence without direct authority, and balance immediate operational needs with building processes that scale. You’ll also support community engagement and adoption, bringing local feedback into how we launch and improve drone delivery.

This is a hybrid role based in the Dallas Metro area, with regular travel to partner operations and launch sites across Texas and Tulsa, Oklahoma.

You’re excited about this opportunity because you will…

• Drive regional performance: Monitor performance across cities and drone partners, investigate gaps in delivery reliability and operational efficiency, and drive action plans with clear owners and follow-through.
• Lead partner coordination: Serve as a day-to-day operational contact for multiple drone partners, align on priorities, surface risks early, and coordinate resolution of issues affecting shared operations.
• Own problems end to end: Independently diagnose operational challenges, recommend solutions, and coordinate execution across internal teams and external partners. Escalate decisions with clear context and proposed next steps.
• Build consistent operations at scale: Develop and improve SOPs, launch checklists, escalation paths, and operating routines that establish common standards while accommodating differences across partners and markets.
• Lead launch workstreams: Coordinate operational readiness for new sites and cities, track dependencies, resolve blockers, and support launches through stabilization.
• Turn insights into improvements: Use SQL, dashboards, and field observations to identify root causes, test changes, and scale successful approaches across the region. Use AI tools to streamline workflows and help us support customers and merchants faster.
• Strengthen local adoption: Partner with local teams and community-facing stakeholders to support awareness, address questions, and translate merchant and consumer feedback into operational improvements.

We’re Excited About You Because

• You take ownership and deliver results. You have experience managing complex operations or leading projects across multiple sites, markets, or partners. You can bring structure to ambiguous challenges, prioritize competing needs, and carry work from identifying a problem through implementing a solution and measuring its impact.
• You combine analytical thinking with operational judgment. You’re comfortable using SQL and dashboards to understand performance, and you connect the data with what’s happening on the ground. You’re curious about how AI tools can improve workflows and help teams deliver faster, more reliable service to customers and merchants.
• You build strong relationships and keep work moving. You communicate clearly with external partners and internal teams, establish shared priorities, and follow through on commitments. You’re comfortable having honest conversations about performance, surfacing risks early, and bringing recommendations that help others make decisions.
• You thrive in evolving, hands-on environments. You stay composed when live operations change, bring a strong commitment to safety and consistent execution, and turn lessons from individual sites into better practices across the region. You’re willing to travel regularly across Texas and Tulsa, Oklahoma, to support partners, site operations, and new launches.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users - from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.