Archived listing. The details below describe a past opening.
Toll Collector Position: Full Time
Job Objectives:
Under the direct supervision of the Operations Manager and the Toll Supervisor, the Toll Collector is responsible for executing daily tasks assigned, including providing outstanding quality customer service to those crossing into The Donna International Bridge via Rio Bravo, Tamaulipas, Mexico, while accurately collecting toll crossing fees. Assist in decision-making or answer questions pertaining to complex transactions and traffic control.
Essential Job Functions:
- Committed to delivering outstanding customer service that exceeds expectations.
- Cultivate a positive and professional representation of the City of Donna.
- Adhere to the policies and procedures established by the department and the City of Donna.
- The capacity to collaborate effectively with subordinates in order to uphold the department's mission and objectives.
- Knowledge of U.S. and Mexican currency.
- The capacity to accurately and swiftly calculate monetary change.
- Ensure that customers receive the appropriate amount of change.
- Toll Collector is responsible of financial handling, encompassing responsibilities such as cash management, transaction processing, and reconciling cash drawers.
- Ensure the precise classification of vehicles and the accurate collection of toll amounts from commercial vehicles, motorists, and pedestrians.
- Provide receipts to customers.
- Evaluates crossing counts in relation to transaction data.
- Ensure the accurate completion of the daily toll collections report, comment sheet, hourly counts, and daily reports.
- Ability to work in confined spaces for extended periods. Competence in performing both strenuous and routine tasks effectively
- Must maintain the highest level of confidentiality with all information obtained.
- Effective communication with directors, managers, and supervisors regarding comprehensive bridge operations, personnel management, and the identification of potential issues is vital.
- At the conclusion of each shift, it is essential to reconcile cash balances and prepare precise cash deposits for the received funds.
- Will perform other related duties as needed required.
- Demonstrate punctuality for scheduled shifts, breaks, and lunches, as well as maintain availability for days, nights, weekends, holidays, city events, and on-call rotation essential shifts.
BACKGROUND CHECK, CONFIDENTIALITY, AND DRUG SCREENING
Applicants for employment at the City of Donna International Bridge must agree to undergo a criminal background check, maintain the confidentiality of sensitive information, and pass a drug screening as conditions of employment. EDUCATION/SKILLS REQUIRED: The position requires a high school diploma or G.E.D. In addition, candidates should have a minimum of 1-2 years of experience in money handling, which includes tasks such as cash management, transaction processing, and balancing cash drawers.
- Must have a valid Texas Driver’s License.
WORKING CONDITIONS/PHYSICAL DEMANDS:
The position requires working on a rotating shift schedule, with varying hours, including, weekends, and holidays. There will be exposure to all types of weather and temperature conditions. Standing and/or walking for extended periods on uneven surfaces. Work duties include standing for extended periods, bending, lifting, carrying, and walking. Additionally, employees are expected to fulfill other duties and tasks as needed to support departmental operations, contributing to a dynamic and collaborative work environment. The City of Donna offers a comprehensive benefits package that includes health insurance, retirement plans, paid leave, and professional development opportunities. Note: The City of Donna is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status.