Multi Unit Supervisor - Supervise multiple Domino's locations. APPLICANTS WITH NO PIZZA EXPERIENCE WILL NOT BE CONSIDERED.
Job Title: Multi-Unit Supervisor
Salary Range: $70,000 plus bonus.
RESPONSIBILITES AND DUTIES:
(20%) Develop and achieve Operating Plan • Work with Managers to develop budget for area. • Conduct trend and profitability analysis, review PWR daily, and utilize TPP Report for lost potential profits identify areas and introduce action plans after reviewing with GM’s • Meeting operating plan using P/L reviews with Manager of Ops and Franchisee. • Communicate with area on weekly sales and profit numbers, Turnover, Service Numbers, OER • Identify under-performing stores and develop plan of action • Work with Franchisee on strategy for area for local store marketing and national promotions • Develop a strategy to hit all sales goals • Develop systems to manage area operations OER, and Eco Sure.
(15%) Build sales to meet company goals • Create and develop strategies for increasing sales • Focus on the following responsibilities which have an impact on meeting sales goals • Facilitate and develop relationships with local communities and businesses • Ensure area utilizes active local store marketing
(10%) Support General Managers, and entire area • Ensure all personnel and stores have appropriate tools to operate business • Provide direction on company, and area goals and offer plan to achieve them. • Actively listen to staff through conducting performance appraisals and provide appropriate follow-up • Be accessible
(10%) Maintain effective communication at all times • Act as liaison with Leadership Team • Identify what is important to GM’s and present a clear and relevant message in a timely manner. • Attend and run assistant Manager Meetings. • Lead the roll-out of national promotions for area. • Address all problems/issues in a timely manner and identify opportunities for improvement • Attend general manager team meetings and interact with team members. • Build positive relationship with area and create a fun atmosphere
(10%) Ensure area stores are properly staffed and trained • Coordinate with Human Resources to strategize on staffing and turnover issues • Enforce the use of interview and selection tools • Uphold integrity of training system • Develop and enforce systems that drive training process • Hold general managers accountable
(10%) Administration • Provide weekly numbers to management and produce standard reports. Conduct additional analysis as necessary • Administer wage and benefits to area and ensure proper completion of HR forms. • Lead the coordination with management on store changes. Compile feedback from GM on delivery area and competitive activities. • Daily agenda, schedule, checklist sent weekly to Manager of Operations • Attend all meetings and Teams Calls. • Review of store schedules by Noon Wednesday. • Friday nights through Dinner Rush expected unless on Vacation. • At least one close per week. 1 preopen / open shift per week.
(10%) Uphold policies and standards • Ensure adherence to all DPI standards • Ensure use of tools given to monitor standards such as OER and Eco Sure. • Provide a harassment free work environment and follow all Human Resources policies • Appropriately handle all disciplinary actions in a consistent manner • Ensure stores are properly maintained • Ensure product quality standards are always followed.
(10%) Ensure area provides excellent customer service • Enforce Golden Rule and the Honor Guarantee • Develop and drive strategies to achieve company service goals • Ensure area is appropriately staffed • Ensure area responds to customer complaints and are closed within 24 hours. • Review and coaching utilizing CSAT in PWR as guide for Customer’s Satisfaction.
(5%) Enforce Safety and Security Standards • Maintain in-depth knowledge of all safety and security standards • Ensure GM’s conduct ongoing in-store briefs, Cash Handling, Tiger, Safety and Security briefings. • Oversee communication with other stores when safety/security issues arise • Enforce policies and provide appropriate actions as necessary • All Safety Security incidents reported Immediately • Ensure all accident forms, workers comp, insurance, and legal is completed within 24 hours of incident. • This section is zero Tolerance, nothing is more important than the Safety and Security of our Team.
QUALIFICATIONS:
Successfully managed a group of Domino’s Pizza or fast food restaurants 5-7 + Supervisory experience required Bachelor’s Degree preferred Excellent communication, motivational and team building skills Excellent decision making and crisis management skills Proficient in Microsoft office products
STORE VISIT EXPECTATIONS: EVERY VISIT: • Plan on visit being 1-1.5 hours. Minimum, no in and outs unless touring with Leadership. • Completion of Self OER, and Large Pepperoni Timing on every visit