Workers' Compensation Analyst (Remote Eligible)
Position Summary The Workers’ Compensation Analyst II supports the oversight and day-to-day administration of the Company’s workers’ compensation program. This role partners closely with the Third-Party Administrator (TPA), internal business partners, and external stakeholders to manage claims from intake through resolution, ensure compliance with applicable regulations, monitor claim performance, and support positive outcomes for associates and the organization. The Analyst provides recommendations regarding claims handling, trends, and process improvements while escalating complex or high-risk matters to the Workers’ Compensation Manager as appropriate.
Primary Duties & Responsibilities
- Manage all aspects of workers’ compensation claims administration from intake through resolution to ensure timely and appropriate delivery of benefits.
- Support oversight and ongoing monitoring of workers’ compensation claims in partnership with the Third-Party Administrator (Sedgwick).
- Track and coordinate new and existing associate injury claims to ensure timely medical care, appropriate claim handling, and accurate wage replacement payments.
- Monitor associate work status, return-to-work activity, and payroll alignment to help prevent underpayments, overpayments, and benefit discrepancies.
- Partner with HR, Payroll, Operations, Stores, Distribution Centers, Environmental Health & Safety (EH&S), and field leadership to support claim investigations, fact gathering, and resolution of claim-related issues.
- Review claim activity, documentation, reserves, settlements, and litigation status to ensure compliance with company standards and applicable regulatory requirements.
- Identify, prioritize, and escalate complex, high-exposure, litigated, or otherwise sensitive claims to the Workers’ Compensation Manager for review and direction.
- Participate in claim review meetings with TPAs, defense counsel, brokers, and other claim partners; document discussions and track follow-up actions.
- Assist with the assignment and coordination of defense counsel, including site visits, documentation requests, witness preparation, and litigation support activities.
- Coordinate with Legal and Employment Practices teams when incidents involve employee misconduct, policy violations, or other legal considerations.
- Provide claim handling recommendations to TPAs regarding investigations, reserves, settlements, and overall claim strategy within established authority levels and manager guidance.
- Track reserve activity, settlement discussions, approval needs, and claim outcomes to ensure accurate documentation and reporting.
- Respond to and support inquiries related to workers’ compensation, leave of absence programs, ADA accommodations, return-to-work matters, and related processes.
- Monitor and support administration of Critical Incident Pay to ensure accurate application, documentation, and compliance.
- Maintain accurate and timely claim documentation, system updates, and reporting within all claim management platforms and databases.
- Review claim and program data to identify trends, recurring issues, discrepancies, and opportunities for improvement.
- Provide observations and recommendations regarding process, policy, procedural, compliance, and operational improvements.
- Maintain confidentiality of medical, legal, payroll, and associate information in accordance with company policy and regulatory requirements.
- Support compliance with all applicable state, local, and federal workers’ compensation regulations and reporting requirements.
Preferred Qualifications & Experience
- Bachelor’s degree in Risk Management, Business Administration, Finance, Human Resources, Insurance, or a related field preferred; equivalent relevant experience may be considered.
- 3-5+ years of workers’ compensation, insurance, claims administration, risk management, or related experience.
- Experience supporting or administering a multi-state workers’ compensation program.
- Experience in retail, distribution, hospitality, or another high-volume, multi-location environment.
- Experience working directly with Third-Party Administrators (TPAs), insurance carriers, brokers, defense counsel, managed care providers, and other claims vendors.
- Working knowledge of workers’ compensation laws, benefit administration, claims management practices, and state-specific regulatory requirements.
- Familiarity with OSHA, FMLA, ADA/ADAAA, leave of absence programs, and the interaction of those programs with workers’ compensation claims.
- Working knowledge of medical and legal terminology related to occupational injury and workers’ compensation claims.
- General understanding of insurance adjusting practices and the workers’ compensation claim lifecycle.
- Experience reviewing payroll records, wage statements, average weekly wage calculations, wage replacement benefits, payroll reconciliation, reserve activity, and benefit coordination.
- Experience utilizing a Risk Management Information System (RMIS) and/or workers’ compensation claims management platform.
- Proficiency in Microsoft Excel, Outlook, Word, and other business applications.
- Experience analyzing claim and program data to identify trends, discrepancies, risks, and opportunities for improvement.
Knowledge, Skills & Competencies
- Strong understanding of workers’ compensation claims management principles, claim handling practices, and multi-state regulatory requirements.
- Strong analytical, critical-thinking, and problem-solving abilities with the capability to independently evaluate claim information and determine appropriate actions.
- Ability to investigate discrepancies, identify root causes, and work collaboratively toward resolution.
- Demonstrated ability to work independently, exercise sound judgment, take ownership of responsibilities, and appropriately escalate issues when needed.
- Ability to manage a high volume of claims, competing priorities, and time-sensitive deadlines in a fast-paced environment.
- Strong sense of urgency, accountability, responsiveness, and follow-through.
- Excellent organizational and time-management skills with strong attention to detail and accuracy.
- Strong written and verbal communication skills, including the ability to summarize claim activity, document findings, and communicate effectively with diverse audiences.
- Ability to build and maintain effective working relationships with HR, Payroll, Legal, Operations, field leadership, executives, attorneys, TPAs, vendors, brokers, managed-care providers, and other stakeholders.
- Ability to interpret claims and program data and translate findings into meaningful observations and actionable recommendations.
- Ability to perform mathematical calculations related to wage replacement benefits, benefit coordination, payroll reconciliation, reserve monitoring, and claims data review.
- Ability to adapt quickly to changing regulations, systems, priorities, processes, and business needs.
- Demonstrated professionalism and discretion when handling confidential, sensitive, medical, legal, and associate information.
Measures of Success Success in the Workers’ Compensation Analyst II role is demonstrated through effective claim oversight, regulatory compliance, accuracy, responsiveness, independent problem-solving, and strong partnership with internal and external stakeholders. The successful Analyst proactively identifies issues, manages claims through resolution, appropriately prioritizes and escalates complex and high-risk matters, maintains accurate documentation and reporting, and balances individual claim responsibilities with broader program objectives. Through analysis of claims activity, regulatory requirements, operational trends, and business needs, the Analyst contributes to improved claim outcomes, compliance, operational efficiency, associate experience, and overall cost management of the organization’s workers’ compensation program.
Start Rate = $70,000 - $77,000 based on experience with a 10% bonus.
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans with matching contribution
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
- And much more!
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value. It's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform, and we know that this path starts with you.
Join our team today and discover The Value of You. Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Risk Management
Dollar Tree
