Job Responsibility
- Demand Intake & Request Coordination (40%)
o Prepare incoming technology requests and enhancement submissions for Account Leads by organizing intake details, required documentation, and request-readiness information.
o Evaluate demand requests for completeness, required documentation, business context, and readiness for Account Lead review
o Coordinate intake discussions with business stakeholders and IT partners to capture request details, clarify scope, and prepare information for Account Lead review.
o Coordinate request routing to the appropriate technology, finance, and delivery partners for sizing, estimation, and evaluation.
o Maintain intake queues and ensure requests progress through established workflows.
o Provide status updates to stakeholders on pending and active requests.
o Ensure data accuracy, completeness, and consistency across demand repositories.
o Track requests through intake, readiness review, routing, and handoff to the appropriate evaluation or delivery owners.
o Maintain intake status, aging, completeness, and routing information to support demand visibility.
- Stakeholder Communication & Coordination (15%)
o Coordinate discussions with business and IT partners for request-readiness.
o Communicate documented updates, next steps, and follow-up items to stakeholders based on direction from process, portfolio, or delivery owners.
o Escalate aging requests or missing information as appropriate.
o Maintain collaborative working relationships that support timely intake completion, routing, and request readiness.
o Follow established intake procedures, documentation standards, and routing workflows as directed by process owners.
o Identify missing information, data-quality issues, or routing gaps and escalate them to the appropriate owner for resolution.
Job Qualifications
o Strong intake coordination, organization, and follow-through skills.
o Ability to manage multiple requests and priorities simultaneously.
o Excellent written and verbal communication skills.
o Strong attention to detail and data accuracy.
o Ability to coordinate effectively with cross-functional teams and stakeholders to gather information, confirm next steps, and support request readiness.
o Proficiency in Microsoft Excel, PowerPoint, Word, and Teams.
o Ability to review request information for completeness, accuracy, status, aging, and follow-up needs.
o Customer-focused mindset with strong follow-through, accountability, and attention to request completion.
Work Experience &/or Education
o Associate degree or equivalent relevant experience in Business Administration, Information Technology, Business Operations, or a related field required; Bachelor’s degree preferred.
o Minimum 2 years of experience in business operations, IT coordination, project coordination, request tracking, or workflow management preferred.
o Experience in administrative coordination, data entry, request tracking, customer service.
ABOUT US
Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Identification: 2567
Degree Level: Bachelor's Degree
Job Schedule: Full time
Job Category: IT Operations & Support
Job Shift: Open
Travel Required: No
Willing to Relocate: Yes