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Sr Analyst Advanced Business Analytics
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Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability,…
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Sales Development Manager, Coatings
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Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no…
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…trading organization and play a meaningful role in enabling the systems, processes, and data capabilities that support our global trading…
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Information Technology Manager I
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Under general direction of the Information Technology Manager II, the Information Technology Manager I is responsible for the management of the IT Network Services and Network…
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Project and Data Manager
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College Station, TX
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Added 1 min ago
THIS POSTING IS INTENDED FOR THOSE REGISTERED TO ATTEND THE WE26 CONFERENCE, Nov 5-7th in Boston, MA
Medtronic
Fort Worth, TX
…healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing…
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Value Stream Manager II
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The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports…
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Program Manager/Engineer | Embedded Processing
Texas Instruments
Dallas, TX · Sugar Land, TX
…support in a positive and professional work environment as a Program Management Engineer. We are seeking a highly motivated individual who will challenge teammates to achieve flawless…
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Engineering Manager, Developer Experience
General Motors
Austin, TX
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement…
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Supply Chain Manager, AMZL SSD Planning, AMZL Supply Chain Execution Team
Amazon
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Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our…
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Sr. Technical Program Manager - Security Products and Solutions, AWS Infrastructure Security
Amazon
Austin, TX
…provides the opportunity to engage with and lead the Technical Program Management aspect for these advanced cloud infrastructure solutions and the exceptional people that develop them.…
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Supply Chain Manager III, AWS Cloud Logistics
Amazon
Austin, TX
AWS Cloud Logistics (ACL) is seeking an experienced Supply Chain Manager to join our North America and Latin America (NALA) Operations team, owning end-to-end process improvement, capacity…
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Software Development Manager, Deployment Engine
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Imagine solving complex infrastructure problems and building systems at Amazon scale. Imagine being part of a company that obsesses over customers.
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Supplier Risk Manager, GPO Global Supplier Management
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The Supplier Risk Manager is a senior-level role within Global Supplier Management (GSM), part of the Global Procurement Organization (GPO). This role owns the end-to-end design,…
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Project Manager - Top Secret Clearance
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The Red Hat Public Sector Services team is looking for a Project Manager with a Top Secret security clearance to deliver solutions that solve our client's business challenges through…
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MA
Fueling Operations Manager - ITP
Menzies Aviation
Austin, TX
- $85,000 USD / year
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
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Accounting Analyst - Fuel Facility (Farm)
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Austin, TX
Run end-of-month program to clear files for the following month
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Site Quality Manager
Collins Aerospace
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Added 2 mins ago
HVAC Service Technician II
HomeServe Skilled Trades, LLC
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Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Added 3 mins ago
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Field And Marketing Specialist
Aston Carter
Ocala, FL
- $26 to $27 USD / hour
…exciting opportunity to help launch a new delivery partner program in Florida by recruiting local businesses to join a hub-based delivery network. You will focus on building relationships…
Added 3 mins ago
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Procurement Manager
Aston Carter
Fairfax, VA
- $140,000 to $160,000 USD / year
Job Title: Procurement ManagerJob DescriptionThe Procurement Manager leads the end-to-end procurement of machinery, equipment, tools, raw materials, packaging materials, parts, services,…
Added 3 mins ago
AC
Recruiter I (AUTA)
Aston Carter
Arlington, VA
- $36 USD / hour
Process changes in employee status, ensuring timely and accurate updates to relevant systems and records.

Dodge Construction Network

Customer Engagement Manager

Jefferson City, MO, United States

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Job details

Experience: + 2+ years of experience in sales, account management, or customer support for SaaS-based software
Posting language: English

Original job description

Summary

The Customer Engagement Manager is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.

This is a full-time position and reports directly to the Manager, Customer Success.

_Preferred Location_

This is a remote, home-office role and candidates can be located anywhere in the continental United States.

_Travel Requirements_

Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.

_Essential Functions_

+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction

+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools

+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches

+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios

+ Follow SOPs for all account interactions within standard CRM systems and other tools

_Key Metrics for Success_

+ First-Year Retention Rate: Percentage of clients retained through their first renewal date

+ Renewal Rate: Percentage of clients renewing beyond their first year

+ Engagement Metrics: Client usage rates and engagement with key platform features during the first year

_Education Requirement_

Bachelor's degree and/or combination of equivalent work experience preferred.

_Required Experience, Knowledge and Skills_

+ 2+ years of experience in sales, account management, or customer support for SaaS-based software

+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)

+ Ability to quickly learn and apply SaaS products

+ Basic knowledge of the construction industry, or the ability to learn it quickly

+ Strong personal integrity and accountability for outcomes

+ Excellent written and verbal communication skills

+ Strong relationship-building and customer-focused approach

+ Ability to coach customers on best practices and identify pain points and solutions

+ Empathetic mindset with a focus on supporting small business growth and customer success

_Preferred Experience, Knowledge, and Skills_

+ Experience working in a SaaS environment

+ Experience with CRM or order management systems

+ Bilingual (English/Spanish)

_About Dodge Construction Network_

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

_Salary Disclosure_

_$60,000 + uncapped variable bonus_

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._

_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._

_Reasonable Accommodation_

_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_ _recruiting@construction.com_ _._

_Equal Employment Opportunity Statement_

_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._

_\#LI-Remote_

_\#LI-EM1_

_\#DE-Remote_

_\#DE-2026-143_

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