Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In this role, you will be a member of the Storage and Data Pipeline Infrastructure development team. We are responsible for building reliable systems that ingest, process, store, and serve data across Docusign products and internal engineering platforms. You will work closely with product and engineering teams to develop backend infrastructure and data pipeline capabilities in a scalable, secure, and operationally sound manner. You will use your experience with production software, cloud services, data stores, and distributed processing to design, implement, and maintain ingestion workflows, storage integrations, data processing jobs, and service interfaces. You will help build reusable infrastructure that supports batch and incremental data movement, data quality, schema evolution, retention, and governed access to data. A successful person in this role will want to work in an environment where you are challenged to continue learning and growing, where your voice and opinions are heard, and where you can make a meaningful difference. You will work closely with Product Management, Core Engineering, Data Engineering, Platform Engineering, Security, and internal business and partner teams to deliver value to customers faster. Docusign is transforming the way that customers create, commit, and manage agreements. Our teams are building highly visible and impactful infrastructure to make agreement data more useful, accessible, secure, and actionable, and we need talented engineers to help us get there.

This position is an individual contributor role reporting to the Software Engineering Manager.

Responsibility

• Design, develop, test, and maintain storage and data pipeline infrastructure
• Build reusable ingestion, transformation, and serving components for data from multiple source systems
• Develop batch and incremental workflows across cloud storage, distributed processing, and database technologies
• Deliver secure, performant, scalable, and reusable enterprise-quality code using Agile practices and a continuous integration and deployment CI/CD pipeline
• Implement data validation, schema handling, deduplication, checkpointing, retry, backfill, and error-handling capabilities
• Collaborate through code reviews, pair programming, design reviews, and online communication to help ensure we deliver reliable and maintainable software
• Develop logging, monitoring, alerts, dashboards, and runbooks to detect and diagnose live issues
• Investigate defects and production issues, including code and systems that are unfamiliar, and implement durable fixes
• Apply access control, tenant isolation, data retention, deletion, and privacy requirements to infrastructure and data workflows
• Partner with Product Management, Core Engineering, Data Engineering, Platform Engineering, Security, and partner teams to define and deliver solutions
• Keep current with software engineering, cloud infrastructure, distributed systems, and data engineering practices and share knowledge with the team
• Contribute to technical documentation, estimates, operational procedures, and continuous improvement

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• A bachelor's degree in Computer Science, Computer Engineering, or another related engineering field, or comparable industry experience within a software organization
• 2+ years of experience implementing and maintaining production software
• Experience with server-side development, data stores, APIs, or data pipelines
• Experience with Python, Java, Scala, C#, Go, or another modern programming language
• Experience with software development fundamentals, including testing, version control, debugging, and code reviews

Preferred

• Experience developing with Azure Data Lake Storage, Azure Databricks, Apache Spark, Delta Lake, Azure Data Factory, or comparable cloud data technologies
• Experience building batch, streaming, or incremental data pipelines
• Experience with relational or non-relational databases and cloud storage systems
• Experience with microservice architecture, service integrations, or service-to-service authentication on Azure, AWS, GCP, or another cloud environment
• Experience with schema evolution, data quality checks, deduplication, checkpointing, retries, backfills, or data migration
• Experience writing logging, monitoring, alerts, dashboards, and runbooks to detect and diagnose live issues
• Experience working in an Agile development environment
• Strong organizational, problem-solving, analytical, and communication skills
• A demonstrated willingness to assist other team members through brainstorming, mentoring, pair programming, knowledge sharing, and creative problem solving
• Knowledge of data privacy, access control, data retention, data residency, or right-to-forget requirements

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $111,900.00 - $162,250.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster