Senior Designer

To be a team member at Dobbs Tire and Auto you must be dedicated to supporting the company’s mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Total Rewards Lead CLASSIFICATION: Exempt

POSITION OVERVIEW:

Dobbs Tire and Auto Centers was founded in 1976 as a family-owned complete auto care solution in South St. Louis, Missouri. The Dobbs brand has experienced significant growth, expanding to over 100 locations across Missouri, Illinois, Texas and Ohio with future growth goals to over 200 stores by 2027. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs. Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work.

The Total Rewards Lead runs the day-to-day administration and continuous improvement of employee healthcare and retirement benefits programs, with additional support for core compensation processes. This hands-on role focuses on accurate benefits administration, responsive employee support, effective vendor coordination, and clear program communications. The role partners with Human Resources, Payroll, Finance, and external providers to deliver reliable benefits operations while supporting competitive, equitable, and financially sustainable rewards. The Lead provides subject-matter guidance and coordinates cross-functional work.

ROLES AND RESPONSIBILITIES:

• Oversee the day-to-day administration of employee health and welfare, retirement, leave-related benefits, and well-being programs, ensuring accurate and timely processing of enrollments, changes, and terminations.
• Lead annual benefits open enrollment, including planning, system testing, employee communications, enrollment tracking, and post-enrollment reconciliation.
• Serve as the primary point of escalation for complex benefits inquiries, coverage issues, and enrollment discrepancies, partnering with vendors and internal teams to ensure timely resolution.
• Reconcile benefits eligibility, enrollment records, payroll deductions, employer contributions, and vendor invoices, identifying discrepancies and coordinating corrective actions.
• Coordinate benefits-related leave and continuation-of-coverage administration, ensuring accurate documentation, compliance, and communication between employees, internal teams, and external administrators.
• Maintain benefits procedures, administrative calendars, employee resources, and records to support consistent administration and compliance requirements.
• Provide backup support for payroll administration, including processing assistance, data validation, and internal audits as needed.
• Conduct compensation market research, job evaluations, and internal equity analyses to support competitive and consistent pay practices.
• Maintain job descriptions, salary structures, compensation records, and job classifications to support organizational compensation strategies.
• Support annual merit increases, incentive programs, and compensation planning cycles, including data analysis, manager guidance, approvals, and coordination with Payroll.
• Evaluate proposed offers, promotions, and compensation adjustments to ensure alignment with established pay guidelines, internal equity, and budget requirements.
• Develop and analyze benefits and compensation reports, including program costs, participation, market trends, and service performance, to identify opportunities for improvement.
• Partner with HR leadership and Finance on benefits and compensation budgeting, forecasting, cost modeling, and financial planning.
• Coordinate benefits and compensation compliance activities, required reporting, audits, and documentation in partnership with Legal, Payroll, Finance, and external advisers.
• Manage relationships with benefits vendors, brokers, and third-party administrators, monitoring service levels, resolving recurring issues, and supporting contract renewals and implementations.
• Lead benefits administration projects and process improvements, coordinating stakeholders, system enhancements, communications, and implementation activities to improve efficiency and the employee experience.
• Develop clear employee communications, benefits education materials, and manager resources while providing guidance and training on benefits and compensation programs.
• Collaborate with HR and organizational leadership on recognition, well-being, and total rewards initiatives that support employee engagement, retention, and organizational objectives.

SUCCESS FACTORS:

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Strong analytical and problem-solving skills with the ability to interpret complex benefits and compensation data, identify discrepancies, and recommend practical solutions.
• Exceptional attention to detail and accuracy in managing benefits enrollments, payroll deductions, reconciliations, and compensation records.
• Strong organizational and time management skills, with the ability to manage competing priorities, meet deadlines, and ensure timely completion of critical processes.
• Excellent written and verbal communication skills, with the ability to explain benefits and compensation information clearly to employees, managers, and leadership.
• Demonstrated ability to build effective working relationships with employees, HR partners, leadership, and external vendors while providing responsive, service-oriented support.
• Sound judgment, professionalism, and discretion when handling confidential employee information, sensitive compensation matters, and complex benefits issues.
• Working knowledge of applicable benefits regulations, compliance requirements, and compensation practices, with the ability to recognize potential risks and escalate appropriately.
• Proficiency in HR information systems, benefits administration platforms, and spreadsheet applications, with the ability to troubleshoot data discrepancies and maintain accurate records.
• Ability to identify process improvement opportunities, streamline administrative workflows, and enhance data accuracy, operational efficiency, and the employee experience.
• Demonstrated accountability for delivering accurate, timely, and compliant benefits administration and compensation support within established budgets, policies, and service expectations.

WORK ENVIRONMENT:

• Corporate headquarters is located at: 1983 Brennan Plaza High Ridge, MO 63049
• This position operates out of a temperature-controlled office environment- work from work is required
• This position will be required to use standard office equipment such as phones, computers, printers, etc.

EXPERIENCE AND EDUCATION:

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of progressive experience in benefits administration or total rewards, including hands-on benefits operations and compensation support.
• Demonstrated experience managing annual benefits enrollment, employee eligibility, qualifying life events, coverage changes, vendor escalations, and benefits reconciliations.
• Experience supporting compensation processes, including market pricing, salary structures, pay recommendations, job evaluations, or annual compensation planning.
• Experience working with HRIS platforms, benefits enrollment systems, payroll data, and vendor portals to administer programs and maintain accurate employee records.
• Experience performing benefits data validation, payroll deduction reconciliation, invoice auditing, and related reporting.

Preferred Qualifications

• Experience supporting a multi-location organization with both hourly and salaried employees.
• Experience with benefits renewals, retirement plan administration, continuation-of-coverage requirements, and benefits-related leave coordination.
• Experience implementing benefits systems, managing provider transitions, improving administrative workflows, or developing benefits cost and performance reporting.

Dobbs Tire and Auto Centers is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.