Jobs in the United States

25+ jobs

Save this search

Added just now
DE
Installation Technician at Intelligent Living Solutions
Deep End Talent Strategies
Zionsville, IN
- $23,000 to $27,000 USD / year
Installation Technician to Lead Technician to Project Manager, supported by the leadership training
Added 3 mins ago
Janitorial Crew Member
KBS
Plant City, FL
Other duties as assigned by the supervisor or manager
Added 4 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Wilkinson, WV
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 5 mins ago
Specialty Representative/ Sr. Specialty Repr – Bone Health - Morgantown/Charleston, WV (Overlay)
Amgen
Charleston, WV
…strategy and promoting Amgen products as led by the District…
Added 5 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Charleston, WV
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 9 mins ago
Environmental Health and Safety Specialist
Cleveland Clinic
United States
…Certified Industrial Hygienist (CIH), Certified Hazardous Materials Manager (CHMM) and/or other safety…
Added 10 mins ago
CDL Truck Roll Off Driver- Home Daily, Benefits Effective Day 1, PTO
WM
Norcross, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 12 mins ago
Foster Care Case Manager
Sevita
Vincennes, IN
Oversee all services provided to individuals and their families, monitor quality of care delivered, ensure compliance with contractual terms, and monitor regulatory program compliance.
Added 12 mins ago
Hospital Manager II
VCA Animal Hospitals
Fishers, IN
Under policy direction from the Field Manager with support of and input from Medical Director,
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 12 mins ago
Registered Nurse - RN
Fresenius Medical Care
Lafayette, IN
The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the…
Added 12 mins ago
Customer Support Representative
Do it Best Corp.
Fort Wayne, IN
…which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal…
Added 12 mins ago
General Manager - Optical
America's Best
Fort Wayne, IN
The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
Added 12 mins ago
Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
Added 12 mins ago
FUEL/FIELD SPECIALIST
Kroger Family of Companies
Indianapolis, IN
…strategy is being executed properly. Responsible for associate training, fuel center support for soft openings and grand openings, and for ensuring compliance with fuel center policies and…
Added 12 mins ago
Program Management/ Program Director
Sevita
Indianapolis, IN
Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.
Added 12 mins ago
Engineering Manager
State of Indiana
Plainfield, IN
The Engineering Manager oversees engineering and product development across Indiana Correctional Industries' statewide manufacturing operations, providing executive-level leadership to…
Added 12 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Indianapolis, IN
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 16 mins ago
CO
Clinical Nurse III - Custody Health Services
County of Santa Clara
Santa Clara County, CA
- $91.8 to $123.04 USD / hour
…care of a specific patient population or designated clinical…

Do it Best Corp.

Customer Support Representative

Fort Wayne, IN, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Support Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member Care Supervisor Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets

About the Role: Our Customer Support Representative (Member Care Specialists) provide member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member Services Representative, Responsibilities include:

Participate in phone support rotation / group receiving member calls.
Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
Troubleshoot reported portal and application errors.
Provide full support and administration of the Mobile Assistant program.
Provide support for our Market Savings Builder application.
Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
Monitor 2nd level call alerts keeping users updated on issue status.
Generate member reports.
Test new applications or modifications to the member facing applications.
Train and stay current on new applications and changes to the member facing applications.
Utilize call tracking software for knowledge base and historical research.
Train new member owners and Do it Best team members on system use and application.

Education and Experience: Minimum

High School Diploma or equivalent
Experience with personal computers
Knowledge of Microsoft 365
Knowledge of Internet communications
Experience with training/mentoring/coaching/helping others understand a process
Problem solving experience
Experience providing phone support to end users

Skills and Abilities: Minimum

Good communications skills
Organized
Patience and calm demeanor
Testing / Quality assurance skills
Create and edit Google documents

Desired

Excellent phone communication skills
Ability to juggle multiple open issues and prioritize for urgency
Ability to create and edit access database applications

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities

About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply About employer

Report this job