Jobs in the United States

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Added 1 min ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 3 mins ago
CDL Truck Roll Off Driver- Home Daily, Benefits Effective Day 1, PTO
WM
Norcross, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 4 mins ago
Culinary Manager
American Senior Communities
Connersville, IN
…of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay programs and…
Added 4 mins ago
Unit Manager RN
American Senior Communities
CONNERSVILLE, IN
…of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay programs and…
Added 4 mins ago
Foster Care Case Manager
Sevita
Vincennes, IN
Oversee all services provided to individuals and their families, monitor quality of care delivered, ensure compliance with contractual terms, and monitor regulatory program compliance.
Added 5 mins ago
Massage Therapist New Albany IN
St Croix Hospice
New Albany, IN
Graduate of an accredited Massage Therapy program.
Added 5 mins ago
Assistant Manager - Kay Jewelers - Southtown Center
Signet Jewelers
Anderson, IN
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 5 mins ago
Assistant Culinary Manager
American Senior Communities
Noblesville, IN
Assistant Culinary Manager Opportunity at Riverwalk Village
Added 5 mins ago
A
District Manager Intern - Central/NE Indiana and Louisville/Lexington Metro Areas
ALDI
Greenwood, IN
- $28 USD / hour
Our District Manager Internship provides more real world experience than any other position out there. You’ll see our stores from the inside and work hands-on with district managers running…
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Godfrey Marine - Assembly Plant 1
Polaris Industries
Elkhart, IN
Affordable Medical, Dental and Vision Insurance Plans
Added 5 mins ago
Department Manager General Merchandise Manager
Barnes & Noble Education
MUNCIE, IN
The Department Manager leads an assigned area of the business, creating engaging retail experiences that inspire customers and support the campus community. Through strong leadership,…
Added 5 mins ago
CI
EHS Technician III - EHS Coordinator
Caterpillar, Inc.
Lebanon, IN · Lafayette, IN
- $22.45 USD / hour
As an EHS Technician you will support the EHS Manager and EHS function by coordinating day-to-day environmental, safety, employee engagement, program administration (Guardian and Safety…
Added 5 mins ago
PA Urology
Ascension Health
Evansville, IN
…clinical technologies including AthenaHealth, Sunrise Clinical Manager, PACS, Order Facilitator, One Content, and…
Added 5 mins ago
Manager, Signals & Communication
Genesee & Wyoming
Fort Wayne, IN
Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance
Added 5 mins ago
Customer Support Representative
Do it Best Corp.
Fort Wayne, IN
…member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support…
Added 5 mins ago
General Manager - Optical
America's Best
Fort Wayne, IN
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 5 mins ago
Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
Added 5 mins ago
Respiratory Therapy Manager RT
American Senior Communities
Indianapolis, IN
…of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay programs and…
Added 5 mins ago
Program Management/ Program Director
Sevita
Indianapolis, IN
Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.

Do it Best Corp.

Customer Support Representative

Fort Wayne, IN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Support Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member Care Supervisor Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets

About the Role: Our Customer Support Representative (Member Care Specialists) provide member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member Services Representative, Responsibilities include:

Participate in phone support rotation / group receiving member calls.
Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
Troubleshoot reported portal and application errors.
Provide full support and administration of the Mobile Assistant program.
Provide support for our Market Savings Builder application.
Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
Monitor 2nd level call alerts keeping users updated on issue status.
Generate member reports.
Test new applications or modifications to the member facing applications.
Train and stay current on new applications and changes to the member facing applications.
Utilize call tracking software for knowledge base and historical research.
Train new member owners and Do it Best team members on system use and application.

Education and Experience: Minimum

High School Diploma or equivalent
Experience with personal computers
Knowledge of Microsoft 365
Knowledge of Internet communications
Experience with training/mentoring/coaching/helping others understand a process
Problem solving experience
Experience providing phone support to end users

Skills and Abilities: Minimum

Good communications skills
Organized
Patience and calm demeanor
Testing / Quality assurance skills
Create and edit Google documents

Desired

Excellent phone communication skills
Ability to juggle multiple open issues and prioritize for urgency
Ability to create and edit access database applications

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities

About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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