Jobs in the United States

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Added 7 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Lincoln, NE
SitusAMC is on a Digital Transformation journey to implement and automate the infrastructure, platform creation by developing and executing Infrastructure as Code capabilities. This role…
Added 7 mins ago
Manager Database Administrator - Remote US
SitusAMC
Lincoln, NE
…availability, performance, and security of our AWS RDS and EC2 database infrastructure. This role will be responsible for day-to-day operations in addition to setting strategic direction…
Added 7 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Lincoln, NE
…expertise with fluency in carbon accounting, knowledge of digital infrastructure decarbonization best practices, and methodologies for recognizing emission reductions in products and…
Added 7 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Lincoln, NE
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 7 mins ago
Clinical Service Desk Manager-REMOTE
NTT America, Inc.
Lincoln, NE
The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the…
Added 7 mins ago
Platform Engineer - Remote
SitusAMC
Lincoln, NE
This highly visible role partners with engineering, DevOps, Agile delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure…
Added 16 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 18 mins ago
CDL Truck Roll Off Driver- Home Daily, Benefits Effective Day 1, PTO
WM
Norcross, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 20 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Carmel, IN
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 20 mins ago
Customer Support Representative
Do it Best Corp.
Fort Wayne, IN
…member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support…
Added 20 mins ago
Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
Added 24 mins ago
Compliance Manager
Wafer
San Francisco, CA
We're looking for someone to own our compliance program. You'll work closely with engineering, security, operations and legal to run audits, answer customer security questions and turn…
Added 28 mins ago
Deputy Director
City of New York
New York City, NY
Only candidates who are permanent in the Administrative Construction Project Manager title or those who are reachable on the DDC promotional list (exam #3523), or the open-competitive list…
Added 28 mins ago
Associate Commissioner
City of New York
New York City, NY
…City capital programs, including the Borough-Based Jails (BBJ) Program, Design-build, and CM-build projects. Responsibilities include leading interagency coordination on regulatory…
Added 30 mins ago
A
Senior Manager, Infrastructure Project
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Senior Manager, Infrastructure Project as part of the core start up leadership team.
Added 34 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Leidos
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 44 mins ago
Advanced Specialist, Product Management
Pearson
Remote, United States
Descriptor: This role aligns to industry level titles such as Senior Product Manager.
Added 45 mins ago
Product Manager- TS/SCI w/poly
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as a Product Manager and build an impactful career in enterprise IT, collaborating with people who are driven and…
Added 54 mins ago
Account Manager
Apex Systems, Inc
Southfield, MI
Job Description: ACCOUNT MANAGER WHO WE ARE Everforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive…
Added 54 mins ago
Network Engineer III / Information Technologist III
Michigan State University
East Lansing, MI
…networks, provides escalation support for complex issues, and leads infrastructure initiatives that support teaching, research, and business operations across the university. Reporting to…
Added 54 mins ago
Project Manager
Michigan State University
East Lansing, MI
The Project Manager will lead project controls and coordinate delivery across technical teams, university offices and external partners. Working closely with the PI and Co-PIs, this person…
Added 54 mins ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Detroit, MI · Lansing, MI
…passionate about solving complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic…
Added 1 hour ago
Senior Program Manager I, Supply Chain Planning, Technical Infrastructure
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Technical Program Manager III, Site Reliability Engineering, Google Cloud
Google
Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 hour ago
Program Manager III, Software Engineering, YouTube
YouTube
San Bruno, CA
This Program Manager will drive YouTube’s multi-year ML Infrastructure strategy across a comprehensive, balanced portfolio covering the complete machine learning lifecycle: training…

Do it Best Corp.

Customer Support Representative

Fort Wayne, IN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Support Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member Care Supervisor Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets

About the Role: Our Customer Support Representative (Member Care Specialists) provide member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member Services Representative, Responsibilities include:

Participate in phone support rotation / group receiving member calls.
Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
Troubleshoot reported portal and application errors.
Provide full support and administration of the Mobile Assistant program.
Provide support for our Market Savings Builder application.
Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
Monitor 2nd level call alerts keeping users updated on issue status.
Generate member reports.
Test new applications or modifications to the member facing applications.
Train and stay current on new applications and changes to the member facing applications.
Utilize call tracking software for knowledge base and historical research.
Train new member owners and Do it Best team members on system use and application.

Education and Experience: Minimum

High School Diploma or equivalent
Experience with personal computers
Knowledge of Microsoft 365
Knowledge of Internet communications
Experience with training/mentoring/coaching/helping others understand a process
Problem solving experience
Experience providing phone support to end users

Skills and Abilities: Minimum

Good communications skills
Organized
Patience and calm demeanor
Testing / Quality assurance skills
Create and edit Google documents

Desired

Excellent phone communication skills
Ability to juggle multiple open issues and prioritize for urgency
Ability to create and edit access database applications

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities

About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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