Jobs in the United States

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Added 3 mins ago
Executive Assistant to the President - Endoscopy
Medtronic
Lafayette, CO
Coordinate leadership meetings, offsites, town halls, and strategic events with a high level of detail and professionalism
Added 3 mins ago
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Assistant Hospitality Supervisor
South Suburban Parks and Recreation
Lone Tree, CO
- $42,065 to $47,708 USD / year
Under the close supervision of the Hospitality Manager, this position assists with the day-to-day operations of food and beverage service at Lone Tree Golf Club & Hotel, including the…
Added 3 mins ago
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Security Operations Center (SOC) Manager
Nelnet
Centennial, CO
- $105,000 to $140,000 USD / year
Nelnet is hiring a Security Operations Center (SOC) Manager to lead the team that detects and investigates cyber threats across a regulated financial services environment that protects the…
Added 3 mins ago
Executive Assistant and Board Liaison
People Serving People
Minneapolis, MN
This role also serves as the administrative manager of the Board of Directors as well as the CEO.
Added 4 mins ago
SA
Airside Experience Specialist
Signature Aviation
Englewood, CO
- $25 to $27 USD / hour
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 4 mins ago
Key Account Manager- On Premise
Reyes Holdings
Denver, CO
Engage in a collaborative, people-first culture with appreciation events, recognition programs, and team-building activities throughout the year.
Added 4 mins ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
J&J Family of Companies
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 4 mins ago
Exhibitor Services Coordinator
Colorado Convention
Denver, CO
Added 6 mins ago
Assistant Pharmacy Manager
Publix Pharmacy
Ocala, FL
In addition to the shared basic responsibilities of all Publix associates, an Assistant Pharmacy Manager’s responsibilities include, but are not limited to, the following. As an Assistant…
Added 20 mins ago
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Full-Time Store Manager Trainee
ALDI Brand
Broadview Heights, OH
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 21 mins ago
Program Director
Sevita
Jackson, TN
Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in…
Added 21 mins ago
Clinical Research Associate II - Oncology (Central Tennessee)
AbbVie
Nashville, TN
Aligns, trains and motivates the site staff and principal investigator on the goals of the clinical trial program, protocol and patient treatment principles for the trial ensuring a trusted…
Added 28 mins ago
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Pharmacy Operations Manager
Walgreens
DES MOINES, IA
- $22.5 to $35.75 USD / hour
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and…
Added 28 mins ago
MM
Quality Supervisor
Martin Marietta Materials, Inc
Lakewood, CO
- $90,000 to $120,000 USD / year
The successful candidate will drive continuous improvement through rigorous investigation of quality events and cross-functional collaboration with Operations, Sales, and Support…
Added 29 mins ago
Resident Experience & Hospitality Manager
Core Spaces
Cincinnati, OH
Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors.…
Added 33 mins ago
Associate Enablement Manager
Ivanti
Hauppauge, NY · South Jordan, UT
Coordinate the Global Sales Onboarding program from assigning learning and welcoming new hires to tracking progress and maintaining an engaging communication cadence.
Added 35 mins ago
Host/Hostess
NATIONAL ARBOR DAY FOUNDATION
Nebraska City, NE
Added 35 mins ago
Busser
NATIONAL ARBOR DAY FOUNDATION
Nebraska City, NE
Added 35 mins ago
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Program Director
Sevita
Lincoln, NE
- $43,888 USD / year
Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in…
Added 36 mins ago
DE
Installation Technician at Intelligent Living Solutions
Deep End Talent Strategies
Zionsville, IN
- $23,000 to $27,000 USD / year
Install, configure, and program smart home and commercial automation systems, including
Added 44 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 45 mins ago
Environmental Health and Safety Specialist
Cleveland Clinic
United States
Identify events, likelihood of occurrence, severity of results, risk and cost.
Added 48 mins ago
Hospital Manager II
VCA Animal Hospitals
Fishers, IN
Under policy direction from the Field Manager with support of and input from Medical Director,
Added 48 mins ago
Customer Support Representative
Do it Best Corp.
Fort Wayne, IN
…member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support…
Added 48 mins ago
Program Management/ Program Director
Sevita
Indianapolis, IN
Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in…

Do it Best Corp.

Customer Support Representative

Fort Wayne, IN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Support Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member Care Supervisor Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets

About the Role: Our Customer Support Representative (Member Care Specialists) provide member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member Services Representative, Responsibilities include:

Participate in phone support rotation / group receiving member calls.
Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
Troubleshoot reported portal and application errors.
Provide full support and administration of the Mobile Assistant program.
Provide support for our Market Savings Builder application.
Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
Monitor 2nd level call alerts keeping users updated on issue status.
Generate member reports.
Test new applications or modifications to the member facing applications.
Train and stay current on new applications and changes to the member facing applications.
Utilize call tracking software for knowledge base and historical research.
Train new member owners and Do it Best team members on system use and application.

Education and Experience: Minimum

High School Diploma or equivalent
Experience with personal computers
Knowledge of Microsoft 365
Knowledge of Internet communications
Experience with training/mentoring/coaching/helping others understand a process
Problem solving experience
Experience providing phone support to end users

Skills and Abilities: Minimum

Good communications skills
Organized
Patience and calm demeanor
Testing / Quality assurance skills
Create and edit Google documents

Desired

Excellent phone communication skills
Ability to juggle multiple open issues and prioritize for urgency
Ability to create and edit access database applications

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities

About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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