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Data Entry Clerk
DLN Consulting Group
Remote, United States
Added 2 hours ago
Data Entry Clerk
DLN Consulting Group
Remote, United States
Added 2 hours ago
Data Entry Clerk
DLN Consulting Group
Remote, United States
Added 2 hours ago
Data Entry Clerk
DLN Consulting Group
Remote, United States
Added 2 hours ago
Data Entry Clerk
DLN Consulting Group
Remote, United States
Added 2 hours ago
Administrative Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Administrative Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Administrative Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Administrative Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Administrative Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Customer Support Agent
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Call Centre Representative
DLN Consulting Group
Remote, United States
Added 2 hours ago
Virtual Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Virtual Assistant
DLN Consulting Group
Remote, United States
Added 2 hours ago
Virtual Assistant
DLN Consulting Group
Remote, United States

DLN Consulting Group

Live Chat Assistant

Remote, United States

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Job details

Posting language: English
Posted: Nov 14, 2026

Original job description

Live Chat Assistant DLN Consulting Group · Austin, TX · Remote/Hybrid · Full-Time About DLN Consulting Group DLN Consulting Group is a healthcare operations, technology, data, and workforce solutions firm founded in 2011. We partner with organizations to deliver strategic consulting services that drive operational excellence, workforce development, and data-driven outcomes. Our team is dedicated to building meaningful solutions that help our clients succeed. Position Summary DLN Consulting Group is seeking an enthusiastic and professional Live Chat Assistant to serve as a frontline point of contact for clients and website visitors. In this role, you will engage with users in real time via live chat platforms, resolve inquiries, and ensure an exceptional client experience. This is an ideal opportunity for someone with strong communication skills and a passion for helping people.

Monitor and respond to incoming live chat messages in real time across web platforms
Provide accurate information regarding DLN’s services, programs, and offerings
Assist clients with navigating resources, scheduling, and general inquiries
Escalate complex issues to the appropriate team member or department promptly
Maintain detailed records of chat interactions in the CRM system
Follow established scripts and protocols while adapting tone to each conversation
Meet response time and customer satisfaction targets
Identify recurring questions or issues and report trends to management
Competitive pay commensurate with experience
Remote/hybrid work flexibility
Health, dental, and vision benefits
Paid time off and company holidays
Professional development and growth opportunities
Collaborative and supportive team culture