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Added 38 mins ago
UO
Research Instrumentation Team and Safety Manager
University of Colorado Denver
Boulder, CO
- $115,000 to $142,000 USD / year
…scientific mission. As JILA's safety manager, this role guides program development, monitors safety practices, and supports implementation of safety…
Added 55 mins ago
Sr. Solutions Engineer
Fortra LLC. ( HelpSystems LLC )
Eden Prairie, MN
Minimum of 5 years of experience in technical pre-sales, solutions engineering, technical consulting, software development, IT operations, technical support, or a related customer-facing…
Added 55 mins ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
The engineer will lead the development and continuous evolution of cloud governance automation, engineering request management, ServiceNow Employee Center Pro, EmployeeWorks, knowledge…
Added 1 hour ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
We are a dedicated engineering team that builds and manages foundational infrastructure platforms across Cisco. Our work empowers thousands of software developers to release secure,…
Added 1 hour ago
Systems Analyst IV
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Systems Analyst IV provides information technology system engineering, analysis, design and development expertise to develop and support new systems, enhance existing systems, and…
Added 1 hour ago
BS
Advisor, Salesforce Solutions
BME Strategies
Remote, United States
- $87,360 to $120,640 USD / year
…position offers direct mentorship from senior developers and software architects committed to professional growth. In turn, the Advisor contributes valuable public health domain expertise…
Added 1 hour ago
SG
Backend Software Engineer, Weather & Aviation
Spire Global
Boulder, CO
- $34,986 USD / year
We're seeking a Senior Backend Software Engineer who has helped production systems scale, harden, and stay reliable as usage and expectations grew. You'll own critical services end to end,…
Added 1 hour ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
…and partners with IT Support, Applications Support, security, software development teams, and other IT stakeholders to design and deploy new systems, optimize system performance, ensure…
Added 1 hour ago
W
Software Engineer II | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
…continuous improvement, the team ensures reliable, scalable software aligned with organizational goals. This environment fosters innovation and engineering excellence to address evolving…
Added 1 hour ago
W
(USA) Principal, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 1 hour ago
W
Principal, Software Engineer - Walmart Data Ventures
Walmart
BELLEVUE, WA
- $132,000 to $264,000 USD / year
The Principal Software Engineer leads platform engineering efforts by delivering scalable, cloud-native solutions and reusable infrastructure components that support long-term technical…
Added 1 hour ago
W
Staff, Software Engineer
Walmart
Sunnyvale, CA
- $143,000 to $286,000 USD / year
Join Walmart as a Staff Software Engineer to lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This…
Added 1 hour ago
W
(USA) Staff, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 2 hours ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Prepare and review engineering reports, plans, specifications, contract documents, and cost estimates.
Added 2 hours ago
Senior Data & Communications Systems Engineer
Peraton Inc
Stennis Space Center, MS
Added 2 hours ago
UO
Open Rank- Assistant, Associate, Professor
University of Colorado Denver
Aurora, CO
- $145,000 to $147,464 USD / year
aculty in DBMI are supported by departmental investments in research administration, business operations, software engineering, and grant and scientific writing teams. The department has…
Added 2 hours ago
Mission IT Integration Engineer
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 2 hours ago
Director, AI Systems and Delivery (Deputy Lead, AI Integration)
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 2 hours ago
Networks Systems Engineer III
Auria (Boecore LLC)
Colorado Springs, CO
…Command, Control, Battle Management, and Communications(C2BMC) program. This role is onsite in Colorado Springs, CO. WHAT YOU CAN EXPECT TO DO: In this role, the candidate will serve as a…
Added 2 hours ago
Senior Cybersecurity and Space Vehicle Defense Mission Engineer
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 2 hours ago
Cyberspace Warfare Operations and Sustainment Manager
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 3 hours ago
G
Sr. Electrical Engineer (PE)
GPAC
Orlando, FL
- $110,000 to $135,000 USD / year
Bachelor’s Degree in Electrical Engineering from an ABET-accredited program.
Added 3 hours ago
G
Sr. Electrical Engineer (PE)
GPAC
Jacksonville, FL
- $110,000 to $135,000 USD / year
Bachelor’s Degree in Electrical Engineering from an ABET-accredited program.
Added 3 hours ago
G
Sr. Electrical Engineer (PE)
GPAC
Jacksonville, FL
- $110,000 to $135,000 USD / year
Bachelor’s Degree in Electrical Engineering from an ABET-accredited program.
Added 3 hours ago
G
Sr. Electrical Engineer (PE)
GPAC
Hialeah, FL
- $110,000 to $135,000 USD / year
Bachelor’s Degree in Electrical Engineering from an ABET-accredited program.

DLH

AV IT Support Technician - Level 1 (Job 1505)

Bethesda, MD, United States

$25 to $26.44 USD / hour

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Job details

Pay: $25 to $26.44 USD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

We are seeking an experienced Audio/Video (A/V) Support Technician (L1) to provide technical leadership, Tier III problem resolution, end-to-end deployment support, and vendor engagement support for our Federal customer. In this role, you will act as the escalation point for A/V system outages, ensuring optimal system stability and availability. You will coordinate with multiple stakeholders, including external vendors, Facilities, IT, and procurement personnel. Strong customer service and communication skills are key as this role involves working with diverse audiences, including scientific leadership and executive management.

Responsibilities

Provide technical advice and guidance on the configuration, maintenance, and enhancement of deployed audio/video solutions.
Provide initial, second- and third-tier technical support for diagnostics, troubleshooting, and repair of complex audio/video system components to avoid and mitigate critical outages.
Determine the severity and complexity of reported issues and escalate them to the appropriate specialized teams when necessary
Provide customers with audio/video support during scheduled events, including planning and training.
Draft and revise artifacts related to installed audio/video systems, including customer documentation, how-to guides, internal SOPs, system configurations, and system checklists.
Provide comprehensive training to customers on AV system operation, maintenance, and best practices.
Providing oversight for AV vendors, including scheduling, creating punch lists, and reporting to the client an assessment of the quality of service received.
Maintaining AV/conferencing inventory lists and locations. Planning AV equipment lifecycle and recommending AV/conferencing improvements and upgrades.
Providing enhanced VIP A/V and user support service.
Configuring A/V solutions and associated components for secure operation, including installation of security software, software updates, and other configurations as required.
Providing software support for users of NIH-provided teleconference and VoIP solutions (such as MS-Teams, Zoom, and WebEx)
Using an IT ticket system, responsible for receiving and triaging service tickets, resolving or assigning them to a technical specialist for action, ensuring that their tickets are resolved, and closing out with the customer and in the system.
Ability to work well under pressure and to meet deadlines as needed.

Qualifications

Associate’s Degree with a minimum of four (2) years of relevant IT or related experience with 1 relevant certification OR HS with 4 years of IT or relevant experience with2 relevant certifications
Experience working with multiple AV Platforms and AV hardware, including: DSP & Routing: Q-SYS, Extron, Crestron, Atlona, Biamp (Tesira), Unified Communications & Hardware: Shure, Sennheiser, Logitech, Bose, Polycom, Barco ClickShare, MS Teams, Cisco, Webex, and Automation/Control: Control4, RTI, Lutron
Experience using an ITSM ticketing system (preferably ServiceNow).
Strong customer service and audio/video support skills, preferably with some experience supporting VIPs and Executive staff
Experience managing customer and vendor expectations and implementing corrective actions as needed to produce tangible results
Provide daily onsite support at client sites within the Bethesda / Rockville, Maryland locations
Must be able to obtain a Public Trust clearance

Desired Qualifications

BS degree
Some experience configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals. Ability to assist with IT projects.
Prior experience installing and troubleshooting one or more of the following operating systems: macOS, Windows OS, Linux (BSD, Ubuntu, Red Hat).
Exceptional analytical mindset, rigorous problem-solving abilities, strong customer-facing communication, and a collaborative approach to cross-functional teamwork

Acceptable Certifications:

It is required that the candidate hold (or will be certified within the first 3 months of employment), one or more of the following certifications:

IT: CompTIA A+, Security+, Network+, ITIL v4 foundation, CCNA
A/V: Avixa Core Certification (ANP, CTS, CTS-D, CTS-I), Q-SYS (L0,L1,L2, Control 101), Barco Certified Specialist, Extron, Dante L1

Basic Compensation: $25.00 - $26.44 hourly

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

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More about this job

Skills

Procurement
Technical support
Troubleshooting
Documentation
Scheduling
Microsoft Teams
Zoom
Cisco Webex
Meet deadlines
IT service management
ServiceNow
Customer service
Data storage
Apple macOS
Microsoft Windows
Linux
Ubuntu
Problem solving
Communication skills
Teamwork
A+
Security+
Network+
ITIL
CCNA

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