IT Desktop / Field Service

Required Education/Experience:Associates Degree (preferred), HS Diploma or GED Minimum Required** 1+ year Hardware Experience (beyond imaging/deployment)* 1+ year Customer Service / In-Person Support Experience- Technical Focus- Customer EngagementPreferred Certifications:- CompTIA IT Fundamentals- CompTIA A+- CompTIA Cloud+- CompTIA Mobility+- CompTIA Network+- CompTIA Server+Daily tasks include (but are not limited to):o Active Directory Administrationo Limited support for corporate mobile deviceso Familiarity with cloud applications (OneDrive, SharePoint, Office365, etc.)o Troubleshooting Cisco VPN connectivityo Familiarity supporting Citrix connectivityo Remediating Symantec Endpoint Protectiono Dameware/LogMeIn remote connection/utilizationo MECM Deployment server utilizationo Asset management skillso Microsoft Edge and various browser(s) supporto Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client softwareo Conference Room equipmento Printer/driver troubleshooting & installationo ServiceNow utilizationo Cisco WebEx service supporto Deployment/configuration of standard IP telephonyo Hardware ordering/deploymento Documentation (records) managemento Knowledge base utilizationo Project interactiono Customer scheduling/follow-upso End user equipment moves (disconnect/reconnect)o Multi-team interaction and/or technical roundtable participationo Standard device imaging via USB/PXE server(s)o Smart-Hands tasks/functions outside of standard operational workInterview Process: Initial phone screening & one round onsite interview