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North America Key Account Manager
The businesses of Merck KGaA, Darmstadt, Germany
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The North America Key Account Manager is a field-based role with preferred location in Austin, TX, Phoenix/Chandler Area, AZ, or Allentown, PA and the Bay area.
Added just now
North America Key Account Manager
The businesses of Merck KGaA, Darmstadt, Germany
Allentown, PA
The North America Key Account Manager is a field-based role with preferred location in Austin, TX, Phoenix/Chandler Area, AZ, or Allentown, PA and the Bay area.
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Diversified

Senior AV Project Manager

CA, United States

Apply on jobs.dayforcehcm.com About employer

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Job details

Experience: 10+ years of experience as a project manager in media technology projects, especially in consulting.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

How You’ll Contribute:

A senior project manager (SPM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiation through Closing phases. However, the SPM depends on the help of other people to perform most of the actual activities of the project. A project managers role is primarily focused around written and verbal communication to all project stakeholders. The SPM is responsible for overseeing and performing project management functions on all Broadcast projects, budgets, and scopes. The SPM will act as the person responsible on their assigned projects and have direct control over all project activities. Daily activities include project communications, scheduling, task lists for team participants, managing deliverables from the consulting team, and overseeing the completion of projects.

The SPM is responsible for completing consulting projects on time, on budget and achieving high levels of customer satisfaction from our customers. Most of this employee's time will be spent managing projects and communicating with all project stakeholders. This person will be helping to constantly improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. They manage the client relationship, including expectations, communications, and satisfaction.

What You’ll Do:

Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
Provides support and assistance to team members as needed in order help them be successful and get the job done.
Ensures appropriate and frequent communication between stakeholders.
Resolves destructive conflict.
Designs, plans, and coordinates work teams with regard to Media and Entertainment’s consulting projects
Assumes ownership of individual projects and assignments
Establishes and maintains communication with Account Executives, Directors, internal and external consultants and subject matter experts, clients, etc.
Develops and communicates project updates as required.
Provides constant monitoring of labor budgets.
Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.
Coordinates all deliverable documentation between all internal and external stakeholders. Facilitates and directs document reviews to assure proper documentation is delivered to the client. Provides punch-list of remaining tasks after substantial completion.
Contracts with contractors when necessary.
Monitors status of projects including cost, timing, and staffing to ensure timely and accurate completion of projects.
Ensures quality and continuous improvement.
Coordinates transition of projects to later phase project teams.

Complexity:

Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between discovery, analysis, conceptual design, and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. The SPM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality, and client satisfaction are a very complex set of variables.

Decision Making Authority:

Takes full ownership of project
Acts as the single point of responsibility and accountability for the project.
Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
Manages and reports on the project’s financials, including ensuring budget performance and profitability. Ensures timely and correct billings to client.
Demonstrates proactivity, responsiveness, and follow through.
Communicates decision options to stakeholders and manages those decisions.
Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Some travel by car and occasional airplane trips should be expected as much of our consulting work is conducted remotely with occasional in person meetings. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. 10% remote travel is not unusual.

Safety:

When meeting a client in person, Diversified requires SPMs to ensure the team is conducting themselves in a safe manner and adheres to our site visit requirements. This may include:

Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
Participate in incident investigations and reporting.
Conduct safety walk-throughs on project sites.
Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.

What You’ll Bring:

Education/Certifications:

A SPMP certification from the Project Management Institute is desired.
Other relevant certifications may be required or preferred based on the technology focus of the position. This includes Certified Scrum Master (CSM), demonstrated knowledge of Agile project management, software project management, program management, organizational change, management, and possibly cloud technologies.

Required Skills/Qualifications:

10+ years of experience as a project manager in media technology projects, especially in consulting.
Knowledgeable of broadcast operations and technologies.
Comfortable with hardware and software-based solutions.
Strong verbal and written communication skills.
Supervisory and people skills.
Ability to manage design/build projects for the Media business unit when not managing consulting projects.
The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.

A senior project manager typically has these base skills.

Has a high level of both written and verbal communication skills.
Focused on clients and able to understand how they can use solutions to meet their business needs.
Approachable; works well on teams. Is a natural leader.
Delegates effectively.
Good at setting and managing people’s expectations.
Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
Excellent at planning.
Forecasts and manages risks. problem solver who can remain effective in tense situations.
5+ years of experience in managing complex broadcast infrastructures / projects ($10-30M) + matrix managing > 6 professionals + Fiscal Management of >$1M in assigned annual budgets.
Demonstrated knowledge of broadcast technology, equipment, facilities, and production systems used in the Media and Entertainment / Broadcast industry. Formats include high-definition, UHD and HDR video systems deployed using analog, SDI and SMPTE 2110 IP transport protocols.
Understanding of TCP/IP routing, ACL’s, QoS, VLAN’s and Wireless Access Points.
Certified Scrum Master = a definite plus.
Proven track record of successfully completing engineering projects.
A clear understanding of project phases Program, Conceptualization, Schematic Design, Design Development, Construction Documentation, Construction and Commissioning.
A thorough, demonstrable understanding of the consulting process including discovery, business analysis, gap analysis, workflow documentation, conceptual system diagrams, and development of roadmaps, presentations, and written narratives for project findings. Aware of systems integration as well as architectural and construction drawings and specifications.
Detailed oriented, independent, self-starter
Exceptional time management skills with a track record for meeting deadlines
Excellent communication skills
Ability to analyze complex issues and communicate concise succinct messages
High level of problems solving and technical troubleshooting skill

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits
And much more

Apply on jobs.dayforcehcm.com About employer

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Jobs in the United States