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Senior Program Manager
Oracle
Nashville, TN
- $70,500 to $166,100 USD / year
…foundational cloud-based services. As part of the SCE team, the Program Manager (PM) plays a critical role in aligning priorities with our customers and service teams, collaborating with…
Added just now
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Retail Merchandiser - Augusta, GA
L&R Distributors
Augusta, GA
- $16 USD / hour
…displayed across assigned retail locations. The role will also support store resets by implementing new planograms, relocating products, setting shelves, and ensuring all displays meet…
Added 1 min ago
Administrative Assistant
Tishco Properties, LLC
Leitchfield, KY
…Responsible for office administrative duties, assisting the Property Manager in property management, resident relations and may show and/or lease apartments to prospective residents. Works…
Added 1 min ago
Sr. Infrastructure Capacity Program Manager, NPI
CoreWeave
CA / Bellevue, WA · Manhattan, NY · Sunnyvale, CA
We are seeking an experienced and highly motivated Sr. Infrastructure Capacity Program Manager, NPI to join our Infrastructure Capacity team. In this role, you will be the go-to…
Added 1 min ago
Senior Employee Relations Business Partner
Fujifilm
College Station, TX
Influence stakeholders with data-backed insights and risk assessments; build manager capability through coaching and education.
Added 1 min ago
Registered Nurse (RN) - Case Manager
Adaptive Home Health
Humble, TX
We build technology to better support our field clinicians faster and more supported. Ultimately our clinicians our the customers of our engineering team. Our charting product is designed…
Added 1 min ago
Registered Nurse (RN) - Case Manager
Adaptive Home Health
Missouri City, TX
- Coordinate with internal clinical and operational support teams so that care is delivered reliably and safely.
Added 1 min ago
Logistics Manager
Abacus Technology
Hanscom AFB, MA
5+ years experience in acquisition and logistics support. Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements. Knowledge of the…
Added 1 min ago
Office Manager/Accounting Assistant
LandCare
Houston, TX
…administrative functions within the branch, including providing support to the Branch Manager and operational teams to ensure proper procedures are being followed. Areas of responsibility…
Added 1 min ago
Office Manager/Accounting Assistant
LandCare
Dallas, TX
…administrative functions within the branch, including providing support to the Branch Manager and operational teams to ensure proper procedures are being followed. Areas of responsibility…
Added 1 min ago
Case Manager - PATH Program
Mental Health Association of Monmouth County
Red Bank, NJ
Attend agency staff meetings, peer supervision sessions, and community collaboration meetings to support effective service delivery and achievement of program objectives.
Added 2 mins ago
Business Development Manager
Employbridge
Chicago, IL
The Business Development Manager expands market share through new business development, sales opportunities, and by providing full end-to-end customer sales and account management.
Added 2 mins ago
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Quality Food Safety (QFS) Trainee
Bunge
Channahon, IL
- $75,000 USD / year
Trainees will, from time to time, demonstrate their level of understanding by responding to verbal or written inquiries from supervisors, mentors, or the program manager.
Added 2 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
Shelby, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 2 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
Shelby, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 2 mins ago
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Senior Manager, Clinical Operations - Clinical Growth & Success
Talkiatry
New York, NY
- $120,000 to $165,000 USD / year
- Redesign the end-to-end operating model. Move program support from a manual, people-dependent process to a technology-enabled workflow. Apply AI, automation, and better tooling to reduce…
Added 2 mins ago
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Senior Manager, Clinical Operations - Operational Excellence
Talkiatry
Remote, United States
- $120,000 to $165,000 USD / year
As Senior Manager, Clinical Operations - Operational Excellence, you will own the operating system that allows our ClinOps leaders and support staff to work more efficiently and make…
Added 2 mins ago
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Senior Manager, Clinical Operations - New Verticals
Talkiatry
Remote, United States
- $120,000 to $165,000 USD / year
That is where you come in. As a Senior Manager, Clinical Operations - New Verticals, you'll build and manage new clinical programs from initial concept through scaled operations. Your…
Added 3 mins ago
Urban Forester
University of South Carolina
SC
As a working manager, administers and continuously improves the campus urban forest program. Assesses campus trees for health, structural condition, pest and disease concerns, and risk;…
Added 3 mins ago
Bungalows Manager
The Boca Raton
Boca Raton, FL
The Bungalow Manager is responsible for overseeing the daily operations of the Bungalows at The Boca Raton, ensuring exceptional guest experiences and maintaining the highest standards of…
Added 3 mins ago
Registered Nurse (RN) - Psych
Northwell
United States
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added 3 mins ago
Registered Nurse (RN) - Adolescent Psych
Northwell
United States
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added 3 mins ago
Community Assistant - The Suites
American Campus Communities
Flagstaff, AZ
…Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this…
Added 3 mins ago
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Shift Coordinator - BCBA (31245)
We Do Life...Together
Naugatuck, CT
- $21 to $24 USD / hour
The Shift Coordinator is the on-shift leader of the home. Working under the direct supervision of the Residential Program Manager, you will help run the day-to-day operation of the home,…
Added 3 mins ago
Program Coordinator II (National Center for Infrastructure Transformation - NCIT)
Prairie View A&M University
Prairie View, TX
The Program Coordinator II, under general supervision, works collaboratively with leadership to plan, develop and implement programs for the newly awarded National Center for Infrastructure…

Distro

Service Operations Supervisor

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Consultant will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements

Essential Duties and Responsibilities

Act as the primary contact for assigned group of clients. Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms. Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention. Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations. Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs. Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client’s account. Identify gaps in client processed and introduce new products and services based on identified client needs. Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution. Determine and recommend annual increases and/or reductions to client’s administrative fees. Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state. Manage and escalate payroll tax notices and drive them to resolution. Assist and provide guidance with required state and federal reporting. Ensure timely and accurate payroll processing. Review processed payrolls and resolve payroll errors and issues; assist the team as needed. Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy. Assist in payroll calculations and deductions. Maintain clear and consistent client communications. Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors. Analyze payroll problems and provide appropriate resolutions. Facilitate frequent communication regarding Payroll Associates and Service Associates performance, recommend training areas, and assist with coaching employees. Collaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues. Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities. Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near Chandler, AZ or Duluth, GA offices, this is an in-office position.

Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials. Provide occasional backup support for routine payroll processing during high-volume periods or team member absences. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships. Strong time-management skills, with the ability to prioritize effectively in a fast-paced environment. Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed. Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination. Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment. Sound decision making abilities, including evaluating complex information and determining appropriate actions. High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture. Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Education & Experience High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.

Physical, Mental, & Communication Demands

Physical Demands: Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Ability:Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.

Mental Demands: Strategic Thinking: High level of concentration required to develop and implement strategies. Decision Making: Ability to make quick, informed decisions based on data and market conditions. Attention to Detail: High level of accuracy needed for managing presentations, reports and communications. Problem-Solving: Continuous need to identify and resolve issues that may impact performance. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns. Communication Demands:

Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and concise documentation, including emails and notes. Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers. Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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More about this job

Skills

Payroll
Manage payroll
Reporting
Provide training
Communication skills
Quality control
Coaching
POD
Interpersonal skills
Time management
Workflow
Teamwork
Decision making
Attention to detail
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Office equipment
Presentation skills
Problem solving
Multitasking
Documentation
Staff training

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