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Added 1 min ago
T
Senior Manager, Clinical Operations - Operational Excellence
Talkiatry
Remote, United States
- $120,000 to $165,000 USD / year
As Senior Manager, Clinical Operations - Operational Excellence, you will own the operating system that allows our ClinOps leaders and support staff to work more efficiently and make…
Added 1 min ago
T
Senior Manager, Clinical Operations - New Verticals
Talkiatry
Remote, United States
- $120,000 to $165,000 USD / year
That is where you come in. As a Senior Manager, Clinical Operations - New Verticals, you'll build and manage new clinical programs from initial concept through scaled operations. Your…
Added 1 min ago
RC
Sales - Store Manager
Russell Cellular- Authorized Verizon Dealer
Topeka, KS
- $15 USD / hour
…talent, drive results, and play a key role in the success of the business. You'll lead from the front by serving customers, supporting your team, and achieving both store and individual…
Added 6 mins ago
Manager, Field Service
Rivian
Northbrook, IL
…protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service…
Added 6 mins ago
Team Manager Production, Night Shift, Ford Energy
Ford Global
Glendale, KY
As the Team Manager – Production, you will lead the execution, optimization, and continuous improvement of high-volume assembly and manufacturing operations within our advanced BESS…
Added 8 mins ago
Office Administrator
CRH
Jackson, MS
…Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant…
Added 9 mins ago
Senior Procurement Specialist - CoManufacturing
Conagra Brands
Chicago, IL
Reporting to the Manager, Procurement Contract Manufacturing, you will support the identification and selection of contract manufacturing partners and contract negotiations to meet business…
Added 10 mins ago
Director, Contract Manufacturing Operations
Evolv Technology
Chicago, IL
Imagine the world you can help us build - one that leverages cutting-edge technology and innovative thinking to realize our vision of safer places to live, work, learn, and play. We are…
Added 9 mins ago
RC
Manager, Last Mile Operations
RXO CORPORATE SOLUTIONS, LLC
West Syracuse, NY
- $70,000 to $80,000 USD / year
As an Operations Manager - Last Mile at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.
Added 10 mins ago
HS
Part Time Property Manager
HRM Services
Boonville, MO
- $18 USD / hour
- Part-time
Property Managers are responsible for overseeing the day-to-day operations of the community while meeting a high-quality standard. An excellent relationship with the Residents is priority.…
Added 13 mins ago
Service Operations Supervisor
Distro
Dallas, TX
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 13 mins ago
Service Operations Supervisor
Distro
Chandler, AZ
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 13 mins ago
Sales Development Representative Manager
Distro
Duluth, GA
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 13 mins ago
Sales Development Manager
Distro
Duluth, GA
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 13 mins ago
EH
Registered Nurse Manager
Ernest Health
Denver, CO
- $47 to $56 USD / hour
…needs requiring intensive therapy. With advanced rehabilitation technology and a patient-centered care model, the facility partners closely with acute care hospitals to support safe…
Added 14 mins ago
IJ
Program Manager
IntelliDyne Jobs for Veterans
Washington, DC
- $150,000 to $190,000 USD / year
IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and…
Added 14 mins ago
Sr Acquisition Program Manager
KBR
Beavercreek, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 15 mins ago
Restaurant Manager
Portillos Hot Dogs, LLC
Elmhurst, IL
…team members? At Portillo’s, we’re looking for a Restaurant Manager who’s ready to lead team members to deliver satis-frying food and top-notch customer service. If you’ve got what it takes…
Added 15 mins ago
SS
Security Account Manager
Securitas Security Services
Aurora, CO · Denver, CO
- $55,000 to $58,000 USD / year
Securitas plays an essential role for our clients and in society. The Security Account Manager position helps maintain a safe and secure environment for our clients by managing the security…
Added 16 mins ago
T
Cable Technician
TEKsystems
Ridgeville, SC
- $20 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 16 mins ago
T
Onshore - Recruiter: Intermediate
TEKsystems
Phoenix, AZ
- $28 to $32 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 17 mins ago
Ethics & Compliance Investigations Manager
Bosch Group
Farmington Hills, MI
…internal policies. The role translates compliance risks and business priorities into practical, risk-based actions; leads complex internal investigations from intake through fact-finding,…
Added 18 mins ago
LA
Security Compliance Program Manager
LaBella Associates
Remote, United States
- $90,000 to $110,000 USD / year
We are currently looking to hire a Security Compliance Program Manager for LaBella's Operations Department. This position is located at our Rochester, NY office.
Added 18 mins ago
Assistant Project Manager- Facilities
LaBella Associates
Rochester, NY
We are currently seeking qualified candidates for an Assistant Project Manager (Facilities) - in LaBella’s Program Management Services Division working from our client’s office in…
Added 18 mins ago
Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
…of client relationships and regular interaction with senior business leaders, executives, and C-suite stakeholders. The VP serves as the client's advocate internally while partnering with…

Distro

Service Operations Supervisor

Chandler, AZ, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Supervisor will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.

Essential Duties and Responsibilities

Act as the primary contact for assigned group of clients.
Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client’s account.
Identify gaps in client processes and introduce new products and services based on identified client needs.
Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.
Determine and recommend annual increases and/or reductions to client’s administrative fees.
Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.
Manage and escalate payroll tax notices and drive them to resolution.
Assist and provide guidance with required state and federal reporting.
Ensure timely and accurate payroll processing.
Review processed payrolls and resolve payroll errors and issues; assist the team as needed.
Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy.
Assist in payroll calculations and deductions.
Maintain clear and consistent client communications.
Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors.
Analyze payroll problems and provide appropriate resolutions.
Facilitate frequent communication regarding Service Associates performance, recommend training areas, and assist with coaching employees.
Collaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues.
Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.
Provide occasional backup support for routine payroll processing during high‑volume periods or team member absences.
Attend webinars and training to stay up to date on best practices related to the company and department.

Knowledge, Skills, and Abilities

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
Strong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment.
Flexibility to perform a variety of assignments within the office, including operating different equipment, running varied production jobs, and learning new processes as needed.
Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
Sound decision making abilities, including evaluating complex information and determining appropriate actions.
High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.
Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Education & Experience

High School Diploma required; 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs or job training programs).
2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
Previous supervisory experience.
Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses And/Or Certifications

Physical, Mental, & Communication Demands

Physical Demands: Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands: Strategic Thinking: High level of concentration required to develop and implement strategies. Decision Making: Ability to make quick, informed decisions based on data and market conditions. Attention to Detail: High level of accuracy needed for managing presentations, reports and communications. Problem-Solving: Continuous need to identify and resolve issues that may impact performance. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.
Communication Demands: Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and concise documentation, including emails and notes. Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Additional Compensation: [e.g., signing bonus, commission structure] if applicable

#SolvoGlobal

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More about this job

Skills

Payroll
Manage payroll
Reporting
Provide training
Communication skills
Quality control
Coaching
POD
Interpersonal skills
Time management
Workflow
Teamwork
Decision making
Attention to detail
Customer service
Oracle HRIS
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Office equipment
Presentation skills
Problem solving
Multitasking
Documentation
Staff training
Collaboration

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