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Added 1 min ago
Associate Director, Project Management & Operations – (Translational Medicine, CLIA, & Bioanalysis)
Celgene - Summit (Corp)
Princeton, NJ
The Associate Director, Project Management & Operations (PM&O) leads the program management and operational framework supporting BMS’s internal CLIA laboratory and Bioanalysis…
Added 1 min ago
ASSISTANT DIRECTOR OF RESIDENTIAL SERVICES
Apis Services Inc
ORLANDO, FL
The Assistant Director of Residential Services is responsible for the overall operations of the assigned residential programs. The Assistant Director of Residential Services operates under…
Added 1 min ago
Senior Technical Trainer
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Position Summary: The Senior Technical Trainer reports to the Training Manager and provides leadership in the development, delivery, and continuous improvement of Barnhart’s training and…
Added 3 mins ago
Manager, Field Service
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…protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service…
Added 4 mins ago
Corporate Financial Reporting Accountant I
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…community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn,…
Added 4 mins ago
RI
Quality Control Manager - Heavy Civil
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- $105,000 to $120,000 USD / year
Ragle Inc. is seeking an experienced Quality Control Manager to develop, implement, and oversee quality control operations across our Texas heavy civil construction projects.
Added 4 mins ago
Team Manager Production, Night Shift, Ford Energy
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As the Team Manager – Production, you will lead the execution, optimization, and continuous improvement of high-volume assembly and manufacturing operations within our advanced BESS…
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Assistant Director of Nursing (ADON)
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Added 4 mins ago
MI
Sr. Project Engineer
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- $175,000 to $200,000 USD / year
Perform complex engineering calculations and technical drafting to support field operations.
Added 4 mins ago
MI
Construction Manager
MasTec Inc
DALLAS, TX
- $185,000 to $225,000 USD / year
Perform basic engineering calculations and technical drafting to support field operations.
Added 5 mins ago
CO
Risk and Safety Manager
City of Syracuse
Syracuse, NY
- $84,610 to $89,610 USD / year
Provides periodic statistics and progress reports for evaluation of the risk management program. Exercises supervision over subordinate staff engaged in professional, technical and clerical…
Added 5 mins ago
Pt Merchandise Manager
Michaels Stores, Inc.
United States
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 5 mins ago
SM
Account Manager
Staff Management | SMX
Yorkville, IL
- $60,573.66 to $75,717.08 USD / year
In the role of Account Manager II, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consist of Account Supervisors…
Added 5 mins ago
Construction Senior Project Manager
Everus
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The Senior Project Manager works cross-functionally with operations, projects teams, leadership, and support departments to ensure processes align with the organizational strategy,…
Added 5 mins ago
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(USA) Operations Manager - Floor (Consolidation)
Walmart
Belvidere, IL
- $84,000 to $126,000 USD / year
…Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year's experience in an operations/distribution/logistics/retail environment, supervising,…
Added 5 mins ago
Pharmacy Manager - Store 17068
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Office Administrator
CRH
Jackson, MS
Support operations by supervising staff; planning, organizing and implementing administrative systems.
Added 6 mins ago
AC
Master Data Specialist - Material Master
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- $25 to $35 USD / hour
We are seeking a Master Data Specialist to join the governance team and support material master data initiatives in preparation for a major ERP implementation. In this role, you will help…
Added 6 mins ago
Sales Finance Analyst
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Added 6 mins ago
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Key Holder-The Cosmetics Company Store-Part Time-Eagan, MN
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- $17.63 to $29.38 USD / hour
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 6 mins ago
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Account Manager
Aston Carter
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- $24.04 to $28.85 USD / hour
We are seeking a customer-focused and detail-oriented Account Manager to support existing business-to-business (B2B) customer accounts through pricing, quoting, order management, and daily…
Added 6 mins ago
General Manager of Fleet Operations
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Added 6 mins ago
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EDiscovery Data Analyst
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- $30 to $33 USD / hour
The Data Analyst I position supports the eDiscovery function within Corporate Legal Operations, reporting to the Manager of eDiscovery Operations. This role is responsible for managing the…
Added 6 mins ago
Maintenance Technician
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Assist the Property Manager with various administrative tasks to support department operations as directed; may also be assigned special projects including the set up and preparation of…
Added 6 mins ago
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Maintenance/Millwright, East Plant - Decatur, IL
ADM
Decatur, IL
- From $28.25 USD / hour
Perks at work (discount program with several companies)

Distro

Service Operations Supervisor

Chandler, AZ, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Supervisor will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.

Essential Duties and Responsibilities

Act as the primary contact for assigned group of clients.
Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client’s account.
Identify gaps in client processes and introduce new products and services based on identified client needs.
Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.
Determine and recommend annual increases and/or reductions to client’s administrative fees.
Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.
Manage and escalate payroll tax notices and drive them to resolution.
Assist and provide guidance with required state and federal reporting.
Ensure timely and accurate payroll processing.
Review processed payrolls and resolve payroll errors and issues; assist the team as needed.
Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy.
Assist in payroll calculations and deductions.
Maintain clear and consistent client communications.
Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors.
Analyze payroll problems and provide appropriate resolutions.
Facilitate frequent communication regarding Service Associates performance, recommend training areas, and assist with coaching employees.
Collaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues.
Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.
Provide occasional backup support for routine payroll processing during high‑volume periods or team member absences.
Attend webinars and training to stay up to date on best practices related to the company and department.

Knowledge, Skills, and Abilities

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
Strong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment.
Flexibility to perform a variety of assignments within the office, including operating different equipment, running varied production jobs, and learning new processes as needed.
Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
Sound decision making abilities, including evaluating complex information and determining appropriate actions.
High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.
Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Education & Experience

High School Diploma required; 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs or job training programs).
2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
Previous supervisory experience.
Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses And/Or Certifications

Physical, Mental, & Communication Demands

Physical Demands: Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands: Strategic Thinking: High level of concentration required to develop and implement strategies. Decision Making: Ability to make quick, informed decisions based on data and market conditions. Attention to Detail: High level of accuracy needed for managing presentations, reports and communications. Problem-Solving: Continuous need to identify and resolve issues that may impact performance. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.
Communication Demands: Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and concise documentation, including emails and notes. Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Additional Compensation: [e.g., signing bonus, commission structure] if applicable

#SolvoGlobal

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More about this job

Skills

Payroll
Manage payroll
Reporting
Provide training
Communication skills
Quality control
Coaching
POD
Interpersonal skills
Time management
Workflow
Teamwork
Decision making
Attention to detail
Customer service
Oracle HRIS
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Office equipment
Presentation skills
Problem solving
Multitasking
Documentation
Staff training
Collaboration

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