Donor Coordinator

About Discovery Life Sciences:

Discovery Life Sciences is a global leader in biospecimens and specialty lab services, enabling the discovery and development of therapeutics and diagnostics that improve patient outcomes. Through a comprehensive suite of specialty lab services in flow cytometry, genomics, proteomics, cell biology, and molecular pathology, Discovery delivers critical data and insights for biomarker discovery and both retrospective and prospective clinical trials. With a vision to be the most trusted partner in life science research and clinical development, Discovery Life Sciences is committed to advancing life sciences and transforming lives. Visit www.dls.com for more information.

Position Summary:

Reporting to the Manager of Donor Management, the Donor Coordinator is primarily responsible for the management of donor scheduling and appointments in a very busy blood and bone marrow collection facility. This includes assisting with donor recruitment, scheduling, payments, and database management.

This role requires precise attention to detail along with good organizational and time management skills. This position is also required to interact positively and professionally with donors, and collaboratively with clinical staff to facilitate an efficient and timely collection schedule. May be required to work some weekends to support collections and/or recruitment as assigned.

A Day in the Life of a Donor Coor at Discovery Life Sciences:

• Create and maintain a welcoming and friendly environment through assisting donors at the front desk and engaging with donors throughout their visit
• Act as donor liaison with ability to provide basic information on all processes, scheduling, collections, etc.
• Assist donors with appointment check-in process, ensuring donors complete any entry screening and all required paperwork
• Check donors out of their appointments, ensuring any compensation is accurately processed and distributed

Position Qualifications (Education, Skills, Experience):

• Associate's diploma or degree preferred
• Minimum of 3 years related administrative experience. Previous experience working in blood collections or donor related field a plus.
• Must have excellent communication skills, both written and verbal.
• Strong customer service orientation toward both internal customers and external clients.
• Excellent technical and computer skills; knowledge of Google Apps, Microsoft Word, and Excel strongly preferred; willingness to learn additional job-relevant software, as required.
• Must possess excellent organizational skills and be extremely thorough and self-motivated.
• Must be able to complete job tasks accurately and in a timely manner.
• Able to multi-task, work independently and manage multiple competing priorities.
• Proven ability to handle high volume workload in a calm and constructive manner.
• Must accept instruction with open, cooperative, positive, and team-oriented attitude.
• Strong phone etiquette, warm yet professional demeanor.

Key Responsibilities:

• Monitor daily collection schedules and communicate accordingly to clinical and other departments
• Communicate any disruptions to the collection schedule in real time and reach out to donors as needed to secure a replacement
• Engage in ongoing donor communication through in person/ phone calls /text messaging/ emails
• Respond promptly to donor issues, concerns or questions
• Aid new donors in completing new donor sign up forms as needed
• Consistent and predictable attendance is an essential function of the position. Role is required ON-SITE

Compensation and Benefits:

• Discovery Life Sciences is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. For this role, the anticipated base pay range is $20 - $25 per hour. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's qualifications, skills, and experience. Your hourly pay is only one part of your total compensation package. Other benefits:
• Competitive salary and benefits package options including free dental, vision, life, and disability which start on your first day of employment.
• 401(k) match program which starts on your first day of employment
• Time away from work (Generous vacation and paid time off, your, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program

Location and work hours:

• Onsite – This is a PART-TIME role.
• Flexible start time- Must be available Monday- Wednesday.

We are actively seeking motivated, dedicated individuals like you to join our thriving organization. As a leader in our industry, we offer unparalleled opportunities for professional growth and success.

Discovery Life Sciences values building direct relationships with candidates and primarily manages its hiring process internally. While we may engage select recruitment partners for specific searches, we do not accept unsolicited resumes or candidate submissions from agencies or recruiters. Any unsolicited resumes submitted to Discovery Life Sciences will be considered the property of Discovery Life Sciences, and the company assumes no obligation to pay any associated fees or commissions.

We are unable to sponsor or take over sponsorship of any applicant work visas at this time.

Apply Now to join our team!

Visit dls.com/careers for more details.