E-commerce Project Manager

E-commerce Project Manager Amazon | Walmart | TikTok Shop Location: Charlotte, NC Department: Sales & Marketplace Reports To: Sr. Director, E-Commerce Marketplaces Employment Type: Full-Time | Hybrid (3 days in office, 2 remote) Position Summary The E-commerce Project Manager is responsible for managing third party marketplace operations across Amazon (FBA), Walmart Fulfillment Services (WFS), and TikTok Shop. This role oversees product launches, catalog execution, channel compliance, inventory coordination, performance reporting, and cross-functional project delivery to support marketplace growth and operational efficiency.

Key Responsibilities

Marketplace & Catalog Management

• Manage product listings across Amazon, Walmart, and TikTok Shop, including new item setup, variations, catalog optimization, and flat-file uploads.
• Coordinate deployment and maintenance of marketplace content, including A+ Content, Brand Stores, and TikTok Shop product showcases.
• Lead end-to-end marketplace product launches, ensuring content, inventory, and operational requirements are completed on schedule.

Operations, Compliance & Performance

• Monitor marketplace account health and policy compliance; identify and resolve listing suppressions, intellectual property claims, account flags, and related operational issues.
• Partner with Supply Chain to monitor inventory health, FBA/WFS storage capacity, and demand requirements, including demand generated by TikTok campaigns and events.
• Track and report marketplace performance metrics, including organic ranking, Buy Box share, conversion rates, inventory health, and fulfillment efficiency; identify risks and opportunities requiring action.

Project & Cross-Functional Management

• Coordinate marketplace priorities, timelines, dependencies, and deliverables across Marketing, Creative, Supply Chain, Content, and external agency partners.
• Align TikTok Shop shoppable content and livestream activity with product availability and inventory plans.
• Maintain centralized project dashboards and status reporting to provide visibility into launch progress, ownership, dependencies, risks, and operational bottlenecks.
• Facilitate recurring project meetings and follow through on action items to keep initiatives on schedule.

Qualifications & Experience

• 3+ years of direct experience managing third-party e-commerce marketplace or seller accounts, including hands-on experience with Amazon Seller Central and FBA.
• Hands-on operational experience with Walmart Seller Center/WFS and TikTok Shop Seller Center.
• Working knowledge of marketplace catalog management, fulfillment operations, account health, and compliance requirements.
• Strong project management and organizational skills, with the ability to manage multiple priorities, deadlines, and cross-functional dependencies.
• Strong analytical and problem-solving skills, with the ability to interpret marketplace performance data and translate findings into action.
• Clear written and verbal communication skills and demonstrated effectiveness working across internal teams and external partners.

Key Measures of Success

• Accurate, timely marketplace launches and catalog execution.
• Healthy marketplace accounts with compliance and listing issues resolved promptly.
• Strong visibility into project status, risks, dependencies, and ownership.
• Effective coordination between marketplace activity, content plans, and inventory availability.
• Consistent monitoring and reporting of marketplace performance and operational opportunities.