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DIRECT CONNECT GROUP DCG LLC

AUTOMATION OPERATIONS COORDINATOR

UPPER MARLBORO, MD, United States

$24.52 to $29.33 USD / hour

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Job details

Pay: $24.52 to $29.33 USD / hour
Experience: 0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

ABOUT THE ROLE

The Automation Operations Coordinator provides day-to-day administrative and operational support for client storefronts, automated order processes, and fulfillment-facing systems. Working under established procedures and with guidance from more experienced team members, this role helps maintain accurate storefront information, monitor order flow, and resolve routine issues.

This developing support role focuses on reliable execution, documentation, data accuracy, and timely escalation. The Automation Operations Coordinator partners with internal teams to complete assigned updates, respond to routine requests, and support the consistent operation of client programs.

If you’re detail-oriented, organized, and looking to grow your experience while supporting automation operations, please apply!

BENEFITS

Paid Time Off
Medical, Dental, Vision
Life/AD&D Insurance
401(k) with matching
Accident Insurance
FSA, HSA
9 Paid Holidays
Monthly Cookie Days!

RESPONSIBILITIES

Monitor routine storefront and automated order activity; document issues and escalate exceptions or system failures to the appropriate team member.
Complete assigned storefront updates, including products, users, inventory, pricing, images, and basic feature settings, using established procedures.
Review order and data outputs for completeness and accuracy and assist with correcting routine errors.
Support the setup, maintenance, and archiving of client storefronts and related program records.
Respond to routine internal and client requests related to storefront access, order status, inventory, and fulfillment requirements; route non-standard requests for additional support.
Assist with recurring reports, billing support, reconciliations, and documentation as assigned.
Coordinate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to gather information and support accurate order processing.
Maintain process documentation, checklists, issue logs, and status updates so work can be tracked and completed consistently.
Support testing, data validation, and implementation activities for storefront updates, system changes, and automation improvements.
Participate in training and build working knowledge of storefront platforms, order-management processes, fulfillment workflows, and automation tools.

QUALIFICATIONS

0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment.
Experience working with business systems, client portals, spreadsheets, or order-management tools is preferred.
Experience supporting reporting, billing, reconciliation, or documentation processes is preferred.
May be required to complete and pass a Public Trust Security Clearance.

ESSENTIAL ABILITIES

Strong Organizational Skills
Customer/Client Focus
Attention to Detail
Time Management
Written and Oral Communication Skills
Basic Problem Solving Skills
Technical Aptitude
Data Accuracy
Multi-Tasking and Prioritizing Skills
Collaboration and Teamwork
Flexibility & Adaptability
Ability to Follow Established Procedures
Willingness to Learn
Reliability and Follow-Through
Problem-Solving Skills

PHYSICAL REQUIREMENTS

Prolonged sitting and extensive data entry and typing
Minimal lifting of office equipment and supplies
May be required to frequently lift up to 25 lbs
Hand dexterity and strength
Flexibility in work hours may be required

WORK ENVIRONMENT

This position operates in an office setting and may have access to the production floor.

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.

Equal Employment Opportunity & At-Will Employment DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.

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More about this job

Skills

Documentation
Administrative support
Customer service
Data entry
Reporting
Organizational skills
Attention to detail
Time management
Communication skills
Problem solving
Multitasking
Prioritization
Collaboration
Teamwork
Adaptability
Office equipment
Heavy lifting

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