Account Executive

Department: Sales Reporting To: Sales & Growth Supervisor Salary Range: $21/hr + Commission (target commission ($100,000+)

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $0.50/biweekly payperiod, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!

POSITION SUMMARY:

We are seeking a driven and results-oriented Account Executive, SMB Market (CXG 3) to drive growth within the Small and Medium Business (SMB) sector. In this role, you will focus on expanding our customer footprint across the SMB market, allowing enterprise teams to focus on large enterprise, Optix, and open access network opportunities. You will be responsible for full-cycle sales, from prospecting to closing new accounts, as well as managing account renewals and identifying expansion opportunities.

KEY RESPONSIBILITIES:

• Business Development & Growth: Proactively prospect, engage, and close new Small and Medium Business accounts to achieve individual and department revenue targets.
• Account Management & Renewals: Maintain ongoing relationships with SMB accounts, handling service renewals and identifying upsell/cross-sell opportunities.
• Market Expansion: Drive SMB market adoption across designated network areas, promoting Direct Communications products and services.
• Cross-Department Collaboration: Partner closely with Sales, Customer Experience, Marketing, and Technical Support teams to ensure seamless onboarding and service delivery.
• Sales Tracking & Reporting: Utilize CRM and internal systems to accurately track pipeline activity, maintain customer records, and report performance metrics.

SALARY & COMPENSATION:

• Base Salary: $21/hr + Commission

SCHEDULE & LOCATION:

• Schedule: Full-time (35–40 hours per week during regular business hours; occasional evening/weekend hours as needed).
• Travel: Frequent local/regional travel & multi-state travel as needed.
• Location: Chubbuck (ID) or Rockland (ID) depending upon the successful candidate.

QUALIFICATIONS & REQUIRED SKILLS:

• 2–4 years of experience in sales, customer success, or account management, preferably within the telecommunications, fiber broadband, or technology services industry.
• Demonstrated track record of managing full sales cycles and consistently meeting or exceeding revenue targets.
• Strong interpersonal, negotiation, and communication skills with the ability to engage and build lasting relationships with business decision-makers.
• Self-starter with high initiative, excellent time management, and strong problem-solving capabilities.
• Proficiency in a Windows-based environment, tech-savviness, and familiarity with CRM software/customer engagement tools.
• High School diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Valid Driver’s License with a clean driving record.
• Must pass a background check, pre-employment drug and alcohol screening, and ongoing random drug screenings during employment.

BENEFITS:

• Health/Dental/Vision Insurance for $0.50/biweekly pay period
• Tele-Health Services & Preventative Wellness Programs
• 401(k) with 6% Company matching
• Generous paid time off (prorated 14 days in year 1, earning more each year) & 10 observed/paid holidays
• Company-paid Life Insurance (Basic Life & AD&D) & Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement Program (professional and personal)
• Voluntary Flex Spending for Medical and/or Daycare
• Voluntary Supplemental Group Term Life, Accident, & Critical Illness Insurance
• Free internet if residing within our service footprint
• On-the-job training

Direct Communications is an Equal Opportunity Employer and provider.