Case Manager - Weekends, ATS

Case Manager - Weekends, ATS

• Schedule: Full-time, 10:00am to 6:00pm; weekend coverage required (Sunday, Monday, Thursday, Friday, Saturday, to be confirmed)
• Status: Hourly, non-exempt
• Reports To: Clinical Director, ATS
• Department: Behavioral Health - ATS
• Location: Sewall Building (Acute Treatment Service), 41 Dimock St, Boston, MA 02119

Summary/Objective The Case Manager is part of the clinical team at the Acute Treatment Service (ATS), providing case management and coordination of care to individuals receiving substance use treatment. This weekend position ensures consistent clinical coverage on weekends in compliance with Bureau of Substance Addiction Services (BSAS) requirements. The Case Manager advocates for patients, connects them with services and resources, and works closely with the treatment team to support attainment of treatment plan goals.

Essential Functions

• Provide case management services to patients, including assessment of needs, strengths, and barriers, and development of individualized service plans with the treatment team.
• Provide on-site weekend coverage in compliance with BSAS requirements.
• Meet with patients regularly to support engagement in treatment and progress toward treatment plan goals.
• Facilitate referrals and linkages to community resources, including housing, employment, benefits, medical care, and behavioral health services.
• Coordinate care with outside programs, primary care providers, and medical and behavioral health specialists.
• Support discharge and aftercare planning in coordination with the Aftercare Coordinator and clinical team.
• Assist with intake coordination and patient transitions as needed.
• Assist the clinical team in crisis management.
• Complete all required documentation in a timely manner and in accordance with Joint Commission, Dimock, and regulatory standards.
• Attend staff meetings and trainings as assigned.
• Maintain professional and respectful boundaries with patients and maintain confidentiality at all times.
• Adhere to all organizational, federal, and state regulations, guidelines, and contractual obligations.
• Perform other duties as assigned.

Competencies

• Strong verbal and written communication skills.
• Ability to relate to a substance use treatment population in a sensitive manner.
• Ability to manage difficult or emotional patient situations.
• Ability to be flexible and manage multiple priorities.
• Works collaboratively as part of a team and takes initiative in suggesting improvements to services.
• Interest and willingness to work in a multicultural setting.
• Adheres to center and departmental policies, procedures, and regulations.

Knowledge/Skills

• Intermediate computer skills (Word, Excel, PowerPoint) and comfort with electronic health records.

Work Environment This position works on-site in the Acute Treatment Service at the Sewall Building in Boston.

Physical Demands Duties may require sitting, standing, and walking for extended periods. Must be able to perform duties with or without assistance.

Required Qualifications

• Bachelor's degree in human services, psychology, sociology, health services, or a related field, or relevant experience.
• Experience working in a substance use or behavioral health program.
• Availability to work weekends.

Preferred Qualifications

• Experience working with individuals with co-occurring substance use and mental health conditions.
• Bilingual (English/Spanish, English/Cape Verdean Creole, or English/Haitian Creole).

Other Duties This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.

EEO Statement The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, race, color, national origin, ethnicity, religion, gender, sexual orientation, disability, veteran status, or any other status protected by law.