Associate Account Strategy Director

SUMMARY

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the VP of Strategy and working in close partnership with the Practice Executive, the Account Strategy Director owns the long-term growth, retention, and profitability of a select group of DI's most important corporate accounts and strategic enterprise partners. Rather than managing a high volume of transactional clients, this role goes deep: staying embedded in each client's business, anticipating their needs, and proactively identifying new opportunities that drive revenue growth for both the client and DI. The Account Strategy Director is the primary day-to-day point of contact for each assigned client, while the Practice Executive leads the overall practice and serves as executive sponsor and escalation point.

The Account Strategy Director also serves as the lead strategist on each assigned account. They lead the strategic development of projects day to day, ensuring research, insights, and frameworks are actionable, aligned with client goals, and inspiring to creative and development teams. This position requires a confident, commercially minded leader with deep client-facing experience and a strong work ethic who can balance multiple priorities in a highly collaborative, fast-paced environment. Excellent written and verbal communication, sound business judgment, and the ability to work cross-functionally with our Sales, Design, Technology, Fabrication, and Installation teams across multiple locations are a must.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

• Contributes to revenue growth, retention, and profitability targets for a select portfolio of key corporate and enterprise accounts, within practice goals set by the Practice Executive.
• Proactively identifies, develops, and pursues new opportunities within each assigned account by analyzing performance, uncovering white space, and proposing value-add solutions before the client asks, bringing qualified opportunities to the Practice Executive for pursuit approval and pricing.
• Builds and maintains a strategic account plan for each client, including growth goals, relationship maps, opportunity pipeline, and forecast.
• Partners with the Strategy, Sales, and account leadership to lead strategy for expansion pitches, proposals, and RFP responses within assigned accounts that showcase differentiated value. The Practice Executive & DI leadership owns go/no-go decisions, pricing approval, and new-client pursuits.
• Stays embedded in each assigned client's business, knowledgeable and conversant in their key issues, organizational priorities, competitive situation, and how industry trends affect that client.
• Serves as the primary day-to-day point of contact and relationship owner for assigned accounts. Builds and maintains trusted relationships with senior and executive-level client stakeholders, acting as a strategic advisor and advocate for their business.
• Expands DI's relationships across each assigned client organization, establishing new contacts, divisions, and decision-makers.
• Advocates for the client inside DI and for DI with the client, escalating trade-offs on margin, scope, or capacity to the Practice Executive.
• Serves as lead strategist for each assigned account/project, owning the experience strategy and creative brief by uncovering insights and business opportunities that inspire creative and experiential outcomes.
• Guides project strategy from brief through installation, keeping design and production decisions aligned with client objectives, and defines success metrics to measure impact and inform future opportunities. Project Managers and Creative Producers own schedule and delivery.
• Leads the synthesis of market research, stakeholder interviews, consumer data, and trend analysis to develop actionable insights.
• Translates client goals and challenges into compelling, insight-driven strategic briefs, frameworks, positioning strategies, personas, and journey maps.
• Ensures seamless integration of strategy across creative, account, and business development teams, and facilitates ideation and co-creation sessions.
• Presents strategic narratives and recommendations through persuasive storytelling to client executives.
• Owns account SOWs and change orders and monitors account budget health to protect margin within the margin guidelines set.
• Tracks and reports account health, including revenue, pipeline, profitability, and client satisfaction, to the Practice Executive and VP of Strategy.
• Anticipates and addresses potential client relationship or revenue issues, advising DI leadership early enough to act proactively.
• Guides and mentors strategists assigned to their accounts, and contributes to the growth of the Strategy team and its tools.
• Models DI's "One Team. One Score." culture by fostering collaboration and a solution-agnostic mindset.
• Performs other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Proven track record of growing and managing multi-million-dollar corporate accounts
• Strong commercial acumen, with the ability to spot, shape, and close growth opportunities within existing accounts through consultative selling
• Strategy and presentation expertise, with a focus on measurable results
• Strong analytical capabilities with knowledge of insight-gathering tools and processes
• Extensive client-facing experience as the senior day-to-day lead on enterprise accounts
• Ability to build trusted relationships with executive-level clients through repeated successful delivery of expectations
• Ability to foster strong, cohesive interdisciplinary teams
• Empathetic yet firm leadership style that can manage multiple skill sets and diverse team members
• Ability to manage priorities across several concurrent client accounts and DI initiatives
• Understanding of how each digital and interactive element performs alone, how they perform together, and how they are constantly changing
• Industry experience in corporate and retail highly desired
• Willingness to travel based on client and project needs
• Computer proficiency, specifically spreadsheet, word processing, CRM, collaboration tools (such as Slack, Miro, etc.), Internet, and email applications

EDUCATION/CERTIFICATIONS/EXPERIENCE

• Bachelor's degree from a four-year College or University preferred or equivalent combination of education and experience required
• 10+ years of demonstrated success in planning, strategic planning, and related communication required
• Demonstrated history of expanding revenue within existing enterprise accounts
• Experience in estimating, proposal development, and contract review preferred
• Marketing background and strong analytical capabilities are a must

WHAT DEFINES US?

• We Are Curious People
• We Collaborate Through Uncertainty
• We Stay Humble + Hungry
• We have an Uncommon Commitment to Our Work and to Each Other
• We Have the Guts to Do Things Never Been Done Before
• We Are Real + We Work with Transparency

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl
• The employee must be able to occasionally lift and/or move up to 50 pounds
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions.

INTERESTED IN JOINING OUR TEAM?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 7 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave.

In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Please submit a cover letter, resume and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities, please visit https://dimin.com/about/careers.