Admissions Counselor

Located in Redmond, Washington, DigiPen Institute of Technology is a private college that offers undergraduate degree programs in Computer Science, Game Design, Digital Audio and Music, and Digital Art and Animation, as well as Master’s degree programs in Computer Science and Digital Art. DigiPen Institute of Technology has been ranked one of the top 10 game design schools in the country by the Princeton Review for more than a decade.

To learn more, visit: https://www.digipen.edu/ .

ADMISSIONS COUNSELOR

Reports to: Brenda Martinez, Assistant Director of Admissions

Office of Admissions

Overview

This full-time position reports to the Assistant Director of Admissions. The position is responsible for guiding prospective students, applicants, and their families through the admission process from initial inquiry through enrollment by providing a holistic, student-centered advising experience. The position is also responsible for outreach and recruitment through campus tours, admissions meetings, fairs, presentations, industry events, etc.

Key Duties and Responsibilities:

Outreach and Recruitment

• Develop and maintain professional and meaningful relationships with prospective students, applicants, and their supporters (e.g., families, counselors, teachers) through timely communications via calls, emails, text messages, Discord, and both virtual and in-person events.
• Represent DigiPen at college fairs, high school events, presentations, and other in-person and virtual recruitment events. Travel for these events typically peaks during the months of October, November, March, and April.
• Travel for these events is primarily local to western Washington, with regional and national travel assigned to Admissions Counselors by territory in higher-interest, higher-yield areas.
• Schedule and/or attend college fairs, high school visits, and class presentations when assigned to travel to regional and national admissions territories.
• Access to a reliable vehicle for travel.
• Represent DigiPen at industry events of various sizes (PAX West/East, LVLUp Expo, Washington State Gaming Expo, etc.) and assist with execution as needed.
• Lead campus tours and facilitate personalized admissions meetings, based on the individual(s) attending.
• Coordinate and host individual, customized admissions experiences such as Student Shadows, Art Feedback Sessions, and one-on-one in-person and virtual meetings.
• Assist in the execution of on-campus admissions events, such as Preview Days, Admitted Dragon Days, group tours, and other special events for prospective students, applicants, admitted students, and their supporters.
• Assist with the hosting and facilitating of online admissions events, such as Online Information Sessions, Online Admitted Dragon Days, and other special events for prospective students, applicants, admitted students, and their supporters.

Application Management

• Manage a caseload of applicants, primarily within assigned territories. Develop knowledge of assigned territory, including market and applicant trends and key stakeholders, to better serve applicants.
• Support applicants throughout the enrollment funnel, from inquiry to enrollment, and maintain regular communication and follow-up with applicants and key stakeholders to nurture positive professional relationships.
• Process admissions applications and required materials, ensuring integrity and confidentiality throughout.
• Collaborate with faculty and staff across campus to provide a smooth admissions process.
• May be responsible for an international student caseload, which includes communication with international applicants and processing international documentation.

Administrative Duties

• Maintain and update lead (prospective student), institutional contacts (counselors, scheduling contacts, etc.), and applicant records in the college’s CRM system (Slate).
• Engage with prospective students, applicants, and their supporters through timely communication and follow-up.
• Maintain appropriate documentation and reports on recruitment and application metrics to drive decision-making (e.g., event ratings, data sets, trends, etc.).
• Create and present semesterly reports on recent data and trends related to areas of responsibility.
• Record expenses and ensure that the budget is maintained for individual areas of responsibility.
• Assist with updating and reordering promotional and event-related materials and communication plans related to areas of responsibility.
• Ensure adherence to deadlines for application processing, follow-up, and event logistics as assigned.
• Follow ACCSC accreditation guidelines within Admissions Counselor duties.

Additional Responsibilities

• Collaborate on Admissions department projects, task forces, and committees as needed.
• Continually develop knowledge of trends and best practices in higher education admissions and related industries and contribute to ongoing efforts to improve our own practices.
• Occasional evening and weekend work may be required for events or travel.
• Provide cross-training and back-up to others in the department, as needed.
• Perform other duties as assigned.

Qualifications Required:

• Bachelor’s degree
• Experience with MS Office
• Excellent organizational skills and attention to detail
• Excellent communication and interpersonal skills

Preferred:

• One or more years of experience working in admissions
• Knowledge or interest in the fields of video game development, animation, or computer science
• Experience with Slate or other CRM
• Experience with international students

Compensation: $59,000 – $63,000 per year

Benefits:

• Dental, medical, and vision (begins the first of the month following 60 days of employment)
• Two weeks of vacation in the first year, with increasing accrual each year thereafter
• 14 paid holidays
• An additional paid week off between Christmas and New Year's
• 401K after one year FT service
• Company-paid short- and long-term disability and life insurance after one year
• Free DigiPen tuition for yourself to start; discounts for family after one year
• Complimentary soda, coffee, and tea
• Free campus parking

APPLICATION PROCEDURE

Applications must include the following:

• Cover letter
• Current résumé

Working Environment:

This job is a hybrid position, with work being split between in-person and remote. Work in person is typically done in an office environment and includes sitting and working at a computer, as well as periods of standing and walking. Occasional travel is required for this position. May occasionally need to lift up to 50 lbs.

Equal opportunity is a priority of DigiPen Institute of Technology, as the institution is committed to fostering a positive learning environment for all. The Institute's intent is to hire the most qualified individuals for faculty and staff, attracting candidates from diverse backgrounds of race and ethnicity, gender, gender identity, gender expression, sexual orientation, age, socioeconomic status, veteran status, nationality, culture, religion, and physical abilities. We are committed to broadening our candidate pool to include more diverse individuals and ensuring fairness in hiring by avoiding bias and determining criteria to judge all candidates prior to posting each new position.