Senior ServiceNow Engineer

Benefits:

• Competitive salary
• Employee discounts
• Training & development

DigiOffice Solutions LLC is seeking a Senior ServiceNow Engineer to lead the technical engineering, development, and strategic maturation of the ServiceNow platform within a large enterprise environment. This is not an administration role - it is a senior engineering position for someone who can architect platform solutions, lead CMDB/CSDM maturity initiatives, and independently translate complex IT Service Management and Service Design requirements into scalable, production-grade configurations.

The ideal candidate has deep, hands-on ServiceNow engineering experience across ITSM, CMDB, CSDM, integrations, and platform development - and brings the technical judgment to drive governance, platform standards, and operational readiness at an enterprise scale.

This is a 100% on-site role in Johns Creek, GA. Remote and hybrid candidates will not be considered.

Key Responsibilities

Platform Architecture & Senior Engineering

• Lead the design, development, and optimization of ServiceNow applications, modules, workflows, business rules, notifications, and automation
• Architect and implement complex integrations between ServiceNow and enterprise platforms using REST/SOAP APIs, IntegrationHub, and MID Server
• Drive platform upgrades, release planning, testing, and production deployments with minimal oversight
• Establish and enforce platform development standards, coding best practices, and configuration governance
• Identify and resolve complex platform performance, usability, and data quality issues

CMDB, CSDM & Service Design Leadership

• Lead CMDB implementation, ongoing maturity, and data quality initiatives across a large, complex enterprise environment
• Drive Common Service Data Model (CSDM) adoption - defining service relationships, application services, technical services, infrastructure CIs, and business service structures
• Translate advanced Service Design requirements into functional ServiceNow solutions including service tiering, criticality, ownership models, and escalation structures
• Own ITSM module maturity across Incident, Problem, Change, Request, Knowledge, and Service Level Management

Reporting, SLAs & Governance

• Design and maintain SLAs, OLAs, KPIs, operational metrics, executive dashboards, and reporting frameworks
• Lead ServiceNow governance efforts - establishing standards for development, data quality, configuration, and platform administration
• Produce and maintain technical documentation, architecture decisions, configuration standards, and knowledge articles

Stakeholder Engagement & Cross-Functional Leadership

• Serve as the senior technical authority on ServiceNow for Infrastructure, Security, Application Development, and Service Management teams
• Lead operational readiness and transition-to-support activities for new or changed services
• Mentor junior engineers and administrators on platform best practices and ITSM principles

Required Qualifications

• 7+ years of hands-on ServiceNow experience in enterprise production environments

• Expert-level experience configuring and supporting ServiceNow ITSM modules
• Proven, hands-on leadership of CMDB and CSDM implementation and maturity in a large enterprise
• Advanced experience with workflows, business rules, client scripts, UI policies, Flow Designer, and scripting (JavaScript)
• Deep experience with REST/SOAP API integrations, IntegrationHub, and MID Server
• Strong track record designing and maintaining SLAs, OLAs, dashboards, and executive-level reporting
• Expert understanding of ITIL and enterprise IT Service Management processes
• Ability to independently architect ServiceNow solutions from requirements through deployment

This is a 100% on-site role in Johns Creek, GA. Remote and hybrid candidates will not be considered.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) - required at this level
• ServiceNow Certified Implementation Specialist (CIS) - ITSM, CMDB, or related track
• ITIL v4 Foundation or higher certification
• Experience with ServiceNow Discovery and Service Mapping
• Experience leading enterprise Service Design or Service Management transformation initiatives
• Background supporting complex, multi-site enterprise environments in logistics, transportation, or similar industries

Why Join DigiOffice? At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support - we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.