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Dial Silvercrest Corp

Move In Coordinator

Englewood, CO, United States

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Job details

Experience: 2+ years experience in senior living, hospitality, or customer service
Posting language: English
Posted: Nov 3, 2026

Original job description

Full-time, day, weekends Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Perks & Benefits:

Birthday & anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
Free meal during shift (Up to $260 savings)
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
Medical and Prescription Drug Insurance including Dental and Vision
Basic Term Life/AD&D
401k

Position Overview The Move In Coordinator is responsible for ensuring a smooth, welcoming, and organized transition for new residents. This role is the primary point of contact for incoming residents and their families, coordinating all aspects of the move in process with collaborating across departments to deliver an exceptional experience. Essential Job Responsibilities

Serve as main point of contact for new residents and families through move in and transition period.
Maintain communication with leads once decided to move in or become a depositor.
Coordinate logistics and apartment readiness with key departments.
Ensure all required documentation, agreements, and assessments are completed by established deadlines.
Prepare welcome and organize personalized move in experiences.
Work with the Director of Nursing to ensure admission orders are completed.
Work with moving companies and families to assist the move-in process.
Make sure nameplates, parking spots, and locker storage are in place and communicated prior to move-in.
Track and distribute resident keys, garage door openers, and emergency pendants.
Orient new residents and families to the community, following up regularly for a specific period of time to ensure satisfaction and address concerns.
Escort or assign escort for new residents to meals for the first few days following move-in.
Support occupancy goals by assisting with tours, community events, prospect inquiries and communication, and executing the community’s sales and marketing plan.
Assist with maintaining the company’s lead database with accurate, timely updates for prospects and referral contacts.
Assist with editing and maintaining resident handbook.
Develop and/or maintain the community’s welcome committee for new residents.
Other duties as assigned

Education, Experience and Other Requirements

High School diploma or GED
2+ years experience in senior living, hospitality, or customer service
Experience overseeing move in processes

Knowledge, Skills, and Abilities Required

Promote teamwork in providing services to residents.
Excellent interpersonal, communication, and customer service abilities
Strong organizational and project management skills
Ability to multi-task and prioritize projects in a fast paced environment
Compassionate, patient, and service-oriented approach to working with seniors and families
Proficient computer skills and use of CRM systems
Ability to work extended and weekend hours on occasion and when necessary to support management of community

Preferred Qualifications

Associate’s or Bachelor’s degree
Prior experience with sales
Enjoyment in working with older adults

#IND

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Skills

Communication skills
Logistics
Documentation
Sales
Editing
Customer service
Teamwork
Project management
Computer skills

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