HVAC Service Manager

Dial One Johnson Plumbing, Cooling & Heating Cedar Hill, TX (Serving the Greater Dallas-Fort Worth Area)

HVAC Service Manager Experienced HVAC Service Manager | Residential | Cedar Hill, TX

$105,000 - $160,000 per year Base + Bonuses Are You Ready for the NEXT Step in Your HVAC Career? Looking to lead a team, be recognized for your expertise, and earn what you actually deserve? Dial One Johnson Plumbing, Cooling & Heating - a DFW institution for over 60 years - is looking for a seasoned HVAC professional ready to step into a leadership role and make a lasting impact. If you're a hands-on leader who thrives in the field and loves developing a team, this is the opportunity you've been waiting for.

What We Offer - At a Glance

• Six-figure total compensation (base salary + quarterly performance bonus)
• Company truck, phone & tablet provided
• Medical, Dental & Vision insurance
• Life insurance
• Holiday pay & paid vacation
• All continuing education & license renewals paid by us
• Annual professional training
• Supplemental insurance available

About the Role As our HVAC Service Manager, you'll be a working manager - overseeing day-to-day residential HVAC service operations. You'll be the go-to leader for technician sales, customer service, team development, and delivering performance towards company goals and targets. The service department is vital to the healthy financial performance of Dial One. This is a high-visibility, high-impact role with real earning potential and room to grow as our company continues to expand.

Qualifications

• HVAC license required - must hold a valid Texas HVAC Technician or Contractor License
• 8+ years of residential HVAC experience, with at least 2 years in a supervisory or management role
• Track record of producing benchmark average ticket, membership conversion, replacement leads, and call conversion KPIs at a high level.
• Strong knowledge of HVAC service, diagnostics, and system changeouts
• Experience with both cooling and heating systems (heat pumps, gas furnaces, split systems, etc.)
• Proven ability to train, mentor, and develop a team of HVAC technicians
• Strong troubleshooting and critical thinking skills
• Exceptional leadership and communication skills - with customers and coworkers alike
• Experience with indoor air quality products or duct work a plus
• EPA 608 Universal Certification required

What You'll Do

• Lead, manage, and support a team of residential HVAC technicians in the field increasing technical excellence and sales performance
• Ensure quality standards and customer satisfaction on every call
• Train and develop technicians - building skills and accountability to benchmark KPIs
• Assist with scheduling, workflow management, and operational efficiency
• Maintain company vehicles, equipment, and tools to Dial One standards
• Champion a customer-first culture on every call

Our Core Values - What We Look For

The right candidate will embody the following values:

Customer Centered You believe that ensuring customer safety and satisfaction is the top priority - every time, no exceptions. Integrity You conduct yourself with honesty, compassion, and empathy - in and out of the workplace. Excellence You bring your best every day and lead by example to continuously raise the bar. Positive Mindset You're solution-focused, adaptable, and committed to the company's vision, mission, and goals. Accountability You hold yourself and your team to a high standard - respectfully, consistently, and constructively. Adaptability You embrace change, expect the unexpected, and are always willing to learn and grow. Leadership You have a genuine ability to train, inspire, and lead a team of HVAC technicians to perform at their best.

About Dial One Johnson Plumbing, Cooling & Heating We are one of the fastest-growing plumbing and HVAC companies in the DFW area - and we've been at it for over 60 years. We love our employees and are committed to creating an environment where you feel respected, appreciated, and invested in. We go above and beyond for our customers and our team, and we're always looking to add great people who share that commitment. This isn't just a job - it's a career home.

Ready to Lead? Apply Today. Join a team that values your expertise, invests in your future, and rewards your results. Dial One Johnson Plumbing, Cooling & Heating | Cedar Hill, TX | Serving DFW Since 1969