Supply Chain Operations Supervisor

Summary: The Supply Chain Operations Supervisor coordinates and oversees the day-to-day work of the Supply Chain Operations team across demand and inventory planning, logistics, field service parts inventory, asset and material management, and warehouse/receiving activities.

This position is responsible for ensuring work is prioritized, completed accurately and on time, and aligned with customer and business needs. The Supervisor provides operational direction, monitors performance and workload, identifies risks and gaps, and serves as the first point of escalation for day-to-day supply chain issues.

The role works closely with the Supply Chain Director, who retains responsibility for formal people management, performance management, employee development, staffing, and organizational decisions.

Essential Duties:

• Coordinate the daily workflow and priorities of the Supply Chain Operations team, ensuring responsibilities are clear and work is completed accurately and on time.
• Monitor team workload, capacity, coverage, and operational performance; proactively identify gaps and escalate resource or performance concerns to management.
• Provide day-to-day operational guidance, process support, and problem-solving assistance to team members.
• Oversee work outputs across demand planning and inventory management, ensuring forecasts, inventory reviews, replenishment activities, and supply risks are appropriately managed.
• Oversee execution of domestic logistics and instrument lifecycle activities, including instrument/LTL shipments, demo assets, returns, moves, and disposition.
• Oversee Field Support spare-parts inventory activities, including parts availability, truck stock, inventory utilization, stock variances, and timely returns.
• Oversee asset and material activities, including asset records, routine shipping and packaging supplies, facilities coordination, reverse logistics, and disposition.
• Coordinate with Warehouse/Receiving to ensure inventory accuracy, material movement, cycle counts, receiving activities, and discrepancies are addressed appropriately.
• Monitor operational KPIs and work outputs across inventory, forecasting, logistics, field stock, assets, materials, and supplier/carrier performance.
• Serve as the first operational escalation point, coordinating resolution of supply, inventory, logistics, and material issues across functions.
• Ensure established SOPs, Quality System requirements, regulatory requirements, and internal controls are consistently followed.
• Identify recurring issues, workflow gaps, and opportunities for standardization, automation, and continuous improvement.
• Facilitate effective communication and handoffs across Supply Chain Operations and with Field Support, Commercial, Quality/Regulatory, Finance, Global Supply Chain, and other partners.
• Drives execution and accountability: Creates clear priorities, monitors work through completion, anticipates operational risks, and ensures issues are addressed with calm urgency and a Customer First mindset.
• Connects the team and the work: Promotes strong communication and collaboration across functions, removes day-to-day barriers, and uses integrity, data, and continuous improvement to strengthen operational performance.

Responsibilities:

• Support the Supply Chain Director with operational reporting, capacity planning, risk identification, and improvement initiatives.
• Maintain flexibility to respond to occasional urgent business needs outside of normal working hours, including remote response or on-site support for critical facility, equipment, or system issues such as cold-room conditions, alarms, or other operational disruptions.

Education and/or Experience:

• Bachelor's degree required;
• 5–7 years of progressive experience in supply chain, logistics, inventory management, operations, or a related field, including demonstrated leadership or supervisory experience or 3 years related Stago experience.
• Strong proficiency in Excel and experience with ERP/MRP systems; M3 and Power BI experience preferred.
• APICS/ASCM or comparable supply-chain certification preferred.
• Up to 10% travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. Pay anticipated for this position in New Jersey is from $79,000 to $102,000 per year, depending on a number of factors. This role is also anticipated to be eligible to participate in a bonus plan which is associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company’s needs.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or other characteristics protected by law.